certorix

<p><strong>Certorix</strong> turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.</p>
<h4>Key features</h4>
<ul>
<li><strong>One-click install</strong> — enter your Organization ID and you’re live</li>
<li><strong>Auto-embed</strong> — widget appears on every front-end page automatically</li>
<li><strong>Shortcode</strong> — <code>[certorix_widget]</code> for precise placement on any page or post</li>
<li><strong>Gutenberg block</strong> — drag-and-drop with live color preview in the editor</li>
<li><strong>WooCommerce</strong> — auto-detects product context on product pages</li>
<li><strong>Multilingual</strong> — passes WordPress site language to the widget automatically</li>
<li><strong>VNT-certified facts</strong> — AI answers backed by Ed25519-signed product facts</li>
</ul>
<h4>How it works</h4>
<ol>
<li>Sign up at <a href="https://certorix.online" rel="nofollow ugc">certorix.online</a></li>
<li>Build your diagnostic trees and publish them</li>
<li>Copy your Organization ID from Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Widget Generator</li>
<li>Paste it in WordPress <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Certorix</li>
<li>Enable auto-embed or add <code>[certorix_widget]</code> to any page</li>
</ol>
<h4>Requirements</h4>
<ul>
<li>A Certorix account (free tier available)</li>
<li>PHP 7.4 or higher</li>
<li>WordPress 6.0 or higher</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to the <strong>Certorix API</strong> (api.certorix.online) to:</p>
<ol>
<li>Load the widget script: <code>https://api.certorix.online/widget/v1/widget.portal.js</code></li>
<li>Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.</li>
</ol>
<p>The connection is made <strong>client-side</strong> (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.</p>
<p><strong>What is sent:</strong> the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.</p>
<p><strong>When it is sent:</strong> only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.</p>
<ul>
<li>Certorix Terms of Service: https://certorix.online/legal/terms</li>
<li>Certorix Privacy Policy: https://certorix.online/legal/privacy</li>
</ul>


Diagnostic Support Widget for Certorix

Embed the Certorix AI diagnostic support widget on any WordPress site. Zero-code setup. Shortcode + Gutenberg block + WooCommerce support.

CRM Perks

Samer Bazzi

<p>Show user tickets from <a href="https://www.helpscout.net/" rel="nofollow ugc">HelpScout</a>, <a href="https://www.zendesk.com/" rel="nofollow ugc">ZenDesk</a>, <a href="https://freshdesk.com/" rel="nofollow ugc">FreshDesk</a> and <a href="https://www.teamworkdesk.com/" rel="nofollow ugc">Teamwork Desk</a> in wordpress. Users can create new support tickets and reply to old tickets from wordpress. Learn more at <a href="https://www.crmperks.com/plugins/support-plugins/support-x/?utm_source=wordpress&utm_medium=directory&utm_campaign=supportx+readme" rel="nofollow ugc">crmperks.com</a></p>
<h3>Supported Ticket Systems</h3>
<ul>
<li><a href="https://www.helpscout.net/" rel="nofollow ugc">HelpScout</a></li>
<li><a href="https://www.zendesk.com/" rel="nofollow ugc">ZenDesk</a></li>
<li><a href="https://freshdesk.com/" rel="nofollow ugc">FreshDesk</a></li>
<li><a href="https://www.teamworkdesk.com/" rel="nofollow ugc">Teamwork Desk</a></li>
</ul>
<h3>Key Features</h3>
<ul>
<li>Display all tickets related to a user in table form.</li>
<li>You can use shortcode to display a ‘Create a Ticket’ form and all tickets related to a user.</li>
<li>You can prevent spams by enabling Google reCaptcha before submitting a ticket.</li>
<li>Displays user tickets and ‘Create a Ticket’ form in “my-account” section of WooCommerce.</li>
<li>Plugin works with WooCommerce and HelpScout. When viewing a ticket in helpScout, It displays all WooCommerce orders of that user in Help Scout.</li>
</ul>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/k2QEsmGSYU8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<blockquote>
<p><strong>Premium Version.</strong></p>
<p>Following features are available in Premium version only.<a href="https://www.crmperks.com/plugins/support-plugins/support-x/?utm_source=wordpress&utm_medium=directory&utm_campaign=supportx+readme" rel="nofollow ugc">WordPress HelpDesk Integration Pro</a>.</p>
<ul>
<li>Phone Number field</li>
<li>File Attachments</li>
<li>Custom Fields</li>
<li>Ticket Tags</li>
</ul>
</blockquote>


CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout

I've been looking for a better HelpScout front-end for a long time.
This plugin works great out of the box, and super fast!!


Great discovery

Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork in wordpress. Users can create new support tickets and reply to old tickets.

Diagnostic Support Widget for Certorix vs CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout