Alan Fuller

<p>Fullworks Support Diagnostics makes it easier for plugin developers to troubleshoot issues by automatically collecting diagnostic information and providing powerful debugging tools. It discovers installed plugins and provides a framework for plugin-specific diagnostic data collection.</p>
<p>This plugin should only be activated when instructed by plugin support personnel for diagnostic purposes.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Automatic plugin discovery</strong> – Detects compatible plugins with support-config.json files</li>
<li><strong>System information collection</strong> – Gathers essential WordPress environment data</li>
<li><strong>wp-config.php debug management</strong> – Safely modify debug constants with automatic backups</li>
<li><strong>Shortcode scanning</strong> – Identifies shortcodes used across your site</li>
<li><strong>Freemius integration</strong> – Collects license status and Freemius state for premium plugins</li>
<li><strong>REST API endpoints</strong> – Allows secure remote diagnostics with temporary access links</li>
<li><strong>Sensitive data protection</strong> – Masks API keys and other confidential information</li>
<li><strong>Debug log monitoring</strong> – Checks and displays the most recent log entries</li>
</ul>
<h4>Debug Management</h4>
<p>The plugin can safely manage debug constants in wp-config.php:</p>
<ul>
<li>Enable/disable WordPress debugging with a single click</li>
<li>Automatically creates backups of wp-config.php before any modifications</li>
<li>Clearly marks all changes with comment blocks for easy identification</li>
<li>Safely removes all modifications when the feature is disabled</li>
<li>Monitors debug log files for recent entries</li>
</ul>
<h4>Security Considerations</h4>
<ul>
<li>All wp-config.php modifications require explicit admin confirmation</li>
<li>Access keys can be regenerated at any time</li>
<li>Temporary access links expire after 24 hours</li>
<li>API keys and sensitive data are masked in diagnostic reports</li>
<li>REST API endpoint can be disabled if not needed</li>
</ul>
<h3>Usage Instructions</h3>
<h4>For Site Owners</h4>
<ol>
<li><strong>Only install when directed by support personnel</strong></li>
<li>Go to Tools <span aria-hidden="true" class="wp-exclude-emoji">→</span> Plugin Support Diagnostics in your WordPress admin</li>
<li>If instructed, enable debug management and select appropriate debug constants</li>
<li>Click “Generate Diagnostic Data”</li>
<li>Share the diagnostic information with support using one of these methods:
<ul>
<li>Copy to clipboard</li>
<li>Download as JSON</li>
<li>Use the temporary direct access link (valid for 24 hours)</li>
</ul>
</li>
<li>When troubleshooting is complete, disable any debug options and consider deactivating the plugin</li>
</ol>
<h4>For Plugin Developers</h4>
<p>To make your plugin compatible with Support Diagnostics, create a <code>support-config.json</code> file in your plugin’s root directory. See the example-support-config.json file included in the plugin for reference.</p>


Fullworks Support Diagnostics

A diagnostic tool that helps plugin developers provide better support by collecting relevant system information and managing debug constants.

David

<p>Doctor Subs is a comprehensive diagnostic tool for WooCommerce Subscriptions that helps you identify and troubleshoot subscription payment issues quickly and efficiently.</p>
<h4>Key Features</h4>
<ul>
<li><strong>3-Step Diagnostic Process</strong>: Systematic analysis of subscription anatomy, expected behavior, and timeline</li>
<li><strong>Skipped Payment Detection</strong>: Identifies when subscription payments have missed expected billing cycles</li>
<li><strong>Manual Completion Flags</strong>: Detects orders that were completed manually without proper payment processing</li>
<li><strong>Status Mismatch Detection</strong>: Finds inconsistencies between subscription status and payment schedules</li>
<li><strong>Action Scheduler Review</strong>: Analyzes scheduled events for failures or missing actions</li>
<li><strong>Timeline Analysis</strong>: Creates visual timelines showing renewal patterns and missing payments</li>
<li><strong>Stripe Payment Method Detection</strong>: Identifies detached payment methods caused by cloned/staging sites</li>
</ul>
<h4>Common Issues Detected</h4>
<ul>
<li>Missing renewal orders</li>
<li>Failed scheduled actions</li>
<li>Payment method problems</li>
<li>Timeline discrepancies</li>
<li>Status inconsistencies</li>
<li>Gateway communication issues</li>
<li>Skipped payment cycles</li>
<li>Manual completion flags</li>
<li>Stripe payment method detachment (cloned site bug)</li>
<li>Stripe API errors in renewal orders</li>
</ul>


Doctor Subs

Diagnose and fix WooCommerce subscription issues with a 3-step troubleshooting tool. Detects skipped payments, failed renewals, and payment problems.

Fullworks Support Diagnostics vs Doctor Subs