HelpCrunch

Take your customer support to the next level with the <a href="https://helpcrunch.com/" rel="nofollow ugc">HelpCrunch</a> WordPress plugin. Do you think it’s a tough nut to crack? Not at all!
Thanks to our full-house solution, you can:
<ul>
<li>Deliver second-to-none customer service</li>
<li>Chat with website visitors in real time</li>
<li>Automate routine tasks with chatbot</li>
<li>Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch</li>
<li>Catch valuable leads’ attention</li>
<li>Encourage customer self-service with a multilingual knowledge base</li>
</ul>
But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.
<h3>💬 LIVE CHAT</h3>
Being the platform’s flagship feature, <a href="https://helpcrunch.com/live-chat.html" rel="nofollow ugc">live chat</a> helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.
<ul>
<li>Auto messages for reaching out to clients <a href="https://docs.helpcrunch.com/auto-and-manual-messages/create-a-new-auto-message" rel="nofollow ugc">proactively</a> based on their behavior, e.g. exit intent time, time on page, last visit, etc.</li>
<li>In-app messages for <a href="https://docs.helpcrunch.com/auto-and-manual-messages/targeted-chat-and-email-auto-messages" rel="nofollow ugc">targeting users</a> and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.</li>
<li>Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive.</li>
<li>Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.</li>
<li>Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more.</li>
<li>Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics.</li>
<li>Assignment rules for automating and assigning chats or tags for easier workflow.</li>
<li>Round-robin chat assignment for distributing new chats between your team members equally.</li>
<li>Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.</li>
</ul>
<h4>LIVE CHAT INSTALLATION PROCESS</h4>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/DmJ00Drn28s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=3&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You don’t have to be a mastermind to <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">add the HelpCrunch live chat on your WordPress-powered website</a>. Just follow this step-by-step instruction:
STEP 1. Log into your WordPress account. 
STEP 2. Find the Plugins section and press Add new. 
STEP 3. In the Search box, type in HelpCrunch. 
STEP 4. Hit Install and Activate. 
STEP 5. <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">Log in</a> to your HelpCrunch account in a separate browser tab. 
STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. 
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. 
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. 
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.
Now our live chat widget is displayed in the bottom right corner of your website.
If you have any problems with the setup, please check the <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">installation guide</a>. If you have any questions, just <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">log in to your HelpCrunch account</a> and chat with us. We’ll help you with everything 🤗
<h3>📱 MESSENGERS INTEGRATION</h3>
Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:
<ul>
<li>Facebook Messenger</li>
<li>Instagram</li>
<li>Telegram</li>
<li>Viber</li>
<li>WhatsApp (coming soon)</li>
</ul>
Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox</a> provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.
<h3>🤖 CHATBOT</h3>
The new feature will ease the burden of your groovy tasks. Our <a href="https://helpcrunch.com/chatbot.html" rel="nofollow ugc">chatbot</a> is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service.
Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue:
<ul>
<li>Collect contact details</li>
<li>Qualify leads</li>
<li>Offer a special discount</li>
<li>Collect details about issues upfront</li>
<li>Route new chats to the dedicated team</li>
</ul>
Or create your own template from scratch!
HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber.
You might think that chatbots are a tricky feature to install. Check out our <a href="https://helpcrunch.com/news/chatbot-release/" rel="nofollow ugc">article</a> where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy!
<h3>📚 KNOWLEDGE BASE</h3>
<a href="https://helpcrunch.com/knowledge-base.html" rel="nofollow ugc">Knowledge base software</a> from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage.
With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!
<h3>📨 EMAIL AUTOMATION</h3>
Whether you have a newsletter coming up or a one-time offer – take advantage of <a href="https://helpcrunch.com/email-automation.html" rel="nofollow ugc">email marketing feature</a> from HelpCrunch:
<ul>
<li>Share company news and product announcements with your clients via perfectly built emails.</li>
<li>Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones.</li>
<li>Create your own custom email templates or leverage ours.</li>
<li>Monitor campaign performance with in-depth analytics.</li>
<li>Set up email notifications not to miss a single letter when your team is offline.</li>
<li>Send manual or auto follow-ups every time your message is unseen.</li>
<li>Set up email forwarding to put an end to unread messages once and for all.</li>
</ul>
<h3>💁🏻‍♂️ SHARED INBOX</h3>
Multi-channel customer support is now becoming a reality with the HelpCrunch <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox solution</a>. No matter the size of your team, you can ease its life with a shared inbox.
Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more.
Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.
With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically).
Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.
By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat.
<h3>🖼 POPUPS</h3>
Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our <a href="https://helpcrunch.com/popups.html" rel="nofollow ugc">popup builder</a>, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:
<ul>
<li>Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable.</li>
<li>Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results.</li>
<li>Live reports for optimizing popup real-time performance as people click on it.</li>
</ul>
<h3>🔗 OTHER INTEGRATIONS</h3>
There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!):
<ul>
<li>Zapier</li>
<li>Slack</li>
<li>Google Tag Manager</li>
<li>Google Analytics</li>
<li>Shopify</li>
<li>Squarespace</li>
<li>Jimdo</li>
<li>3DCart</li>
<li>Big Cartel</li>
</ul>
SOUNDS INTRIGUING? <a href="http://helpcrunch2.pipedrive.com/scheduler/d2xbe3h5/introduction?utm_source=wordpress+plugin&utm_medium=marketplace&utm_campaign=wordpress" rel="nofollow ugc">BOOK A DEMO</a> TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!
<h3>CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS</h3>
<blockquote>
“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”
</blockquote>
— Valery Kurilov, CEO @ SE Ranking
<blockquote>
“We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.”
</blockquote>
— Jan Střecha, Marketing Manager @ Rekola
<blockquote>
“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”
</blockquote>
— Fitlap
<blockquote>
“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”
</blockquote>
— Max Bondarenko, CMO @ Revenue Grid

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

Great chat plugin

The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.

lucamicheli

Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language.
Use Customerly to:
<ul>
<li>💬 Live chat with AI to support visitors in real-time.</li>
<li>✉️ Engage and capture more leads automatically with live chat triggers and AI.</li>
<li>📢 Nurture leads by sending automated email marketing with powerful workflows.</li>
<li>👥 Create lists based on your rules and reuse them to send tailored messages.</li>
<li>📧 Send newsletters to your customers with a beautiful email template builder.</li>
<li>😀 Identify automatically your new users and personalize greetings with their name without effort.</li>
<li>💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email.</li>
</ul>
<h3>💬 AI Chatbot</h3>
Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot.
Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website.
The Customerly <a href="https://www.customerly.io/features/live-chat-plugin-for-wordpress/?utm_medium=wp_plugin&utm_source=wordpress&utm_campaign=wordpress_live_chat" rel="nofollow ugc">Live Chat Software </a> for your WordPress website will help you with: 
* 🎨 Customizing the live chat to match your brand identity 
* ✅ Creating greeting messages to help you start a conversation 
* ✅ Recover visitors about to abandon your website 
* ✅ Profile your incoming chat messages with more questions 
* ✅ Getting more demos with meeting booking 
* ✅ Helping your customers with Knowledge base and AutoReply 
* 📱Replying on mobile everywhere you go on the Customerly mobile app 
* 📚Knowledge base builder to support on autopilot your customers 24/7 
* 🎥 Video live chat and screen-sharing with your visitors without leaving the page
Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support.
Help your customers find their way with our AI-integrated live chat.
<h4>Live Chat</h4>
Save time with canned responses 
Reduce workloads for your team and quickly reply to repeated requests
<h4>Canned Responses</h4>
Answer faster with chat previews 
Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond
<h4>Chat Previews</h4>
Enrich your chat messages 
Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more
<h4>Rich Chat Messages</h4>
Not just text, share any media 
Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more…
<h4>Chat Attachments</h4>
Find any past chat with chat history 
In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer
<h4>Chat Archives</h4>
Enable notifications to instantly reply to your live chats 
Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat
<h4>Chat Notifications</h4>
<h4>🎥 Video live chat & screen share</h4>
Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly
<h4>⚡️ Live Chat Engagements</h4>
Engage with customers on your pages to get more leads and appointment
Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads.
Then use Smart Assignment Rules to always assign the message to the right person in the team.
Let your visitors book a Book a Meeting directly from the chat.
Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary.
<h4>⭐️ Live Chat Dashboard</h4>
The Conversations Inbox is where the magic happens between you and your customers 
One single place to connect with your customers
<h4>🎨 Live Chat Customization</h4>
Make your live chat look like yours with wonderful customizations
Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles. 
You can also present your company with a 
Company mission statement
The live chat support several Languages that adapts automatically to the customer browser.
<h4>🎨 Help Center</h4>
Deploy a self-service help center with intelligent automation
When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center.
Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries.
Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback
<h4>🧐 Improve with Reports</h4>
Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports.
Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports
<h3>Newsletter & Marketing Automation</h3>
<h4>🤖 Automate emails with workflows</h4>
Create automation to communicate with your customers along their journey from awareness to advocacy.
The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers.
Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects.
Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit.
<h4>📧 Email Marketing</h4>
Craft, deliver and analyze beautiful email marketing campaigns.
With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send.
Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns.
Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts.
<h3>WP Live Chat Complete Features List</h3>
💬 Live Chat accessible from everywhere
🚀 Super fast live Chat
🎥 Video Live Chat your website visitors
📱 Live chat conversations accessible from your iPhone or Android mobile device
🌈 Change the color of the live chat window
✏️ Customize the icon of the live chat bubble
🤖 Create automated questions to ask in your live chat window
⌚️ Office Hours to show or hide your live chat window when out of office
🧑‍💻 Assign conversations with smart rules
🎇 Live Chat GIF Integration
💬 Allow live chat popup with welcome messages
🌅 3 Backgrounds for your live chat window
🔒 Limit the live chat window to show only to logged users
💬 Set the position of your live chat box
🌍 Ban visitors from chatting to you based on IPAddress
📊 Google Analytics integration to track conversion with the live chat
🔵 Facebook Pixel Event tracking for conversion with the live chat
🖥 Desktop notification when a live chat is received
👥 Add your friend or colleague to your live chat
🧑‍💼 Share notes with other agents on the live chat conversations
📈 Live chat statistics
🗃 Attach files to any live chat
📸 Screenshots creation from the live chat in one click
🔐 Secure Live Chat system
👥 Create different teams to assign your live chat
📸 Screenshots creation from the live chat in one click
🕰 Access historical live chat conversations
🔄 Keep the person logged within the live chat automatically
💾 Offline Live Chat messages stored
📧 Continue conversation even after the live chat with email seamlessly
🔃 Unlimited simultaneous live chat
💾 Unlimited live chat stored
<h3>How to install the AI Chatbot</h3>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/_WZ_YaU3aJQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Translations</h3>
<ul>
<li>English</li>
<li>Català (Catalan),</li>
<li>Dansk (Danish),</li>
<li>Nederlands (Dutch),</li>
<li>English (Australia) (English (Australia))</li>
<li>English (UK) (English (UK))</li>
<li>Français (French (France)),</li>
<li>Deutsch (German),</li>
<li>Italiano (Italian),</li>
<li>Português do Brasil (Portuguese (Brazil)),</li>
<li>Português (Portuguese (Portugal)),</li>
<li>Română (Romanian),</li>
<li>Español (Spanish (Spain)),</li>
<li>Svenska (Swedish),</li>
<li>Bahasa Indonesia (Indonesian),</li>
<li>Polski (Polish),</li>
<li>slovenščina (Slovenian),</li>
<li>Tiếng Việt (Vietnamese),</li>
<li>Ελληνικά (Greek),</li>
<li>Magyar (Hungarian),</li>
<li>Русский (Russian),</li>
<li>čeština‎ (Czech),</li>
<li>Esperanto (Esperanto)</li>
</ul>

AI Chatbot for WordPress by Customerly

AI Chatbot to support customers, create engaging messages and send automated emails.

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs AI Chatbot for WordPress by Customerly