HelpCrunch

Take your customer support to the next level with the <a href="https://helpcrunch.com/" rel="nofollow ugc">HelpCrunch</a> WordPress plugin. Do you think it’s a tough nut to crack? Not at all!
Thanks to our full-house solution, you can:
<ul>
<li>Deliver second-to-none customer service</li>
<li>Chat with website visitors in real time</li>
<li>Automate routine tasks with chatbot</li>
<li>Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch</li>
<li>Catch valuable leads’ attention</li>
<li>Encourage customer self-service with a multilingual knowledge base</li>
</ul>
But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.
<h3>💬 LIVE CHAT</h3>
Being the platform’s flagship feature, <a href="https://helpcrunch.com/live-chat.html" rel="nofollow ugc">live chat</a> helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.
<ul>
<li>Auto messages for reaching out to clients <a href="https://docs.helpcrunch.com/auto-and-manual-messages/create-a-new-auto-message" rel="nofollow ugc">proactively</a> based on their behavior, e.g. exit intent time, time on page, last visit, etc.</li>
<li>In-app messages for <a href="https://docs.helpcrunch.com/auto-and-manual-messages/targeted-chat-and-email-auto-messages" rel="nofollow ugc">targeting users</a> and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.</li>
<li>Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive.</li>
<li>Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.</li>
<li>Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more.</li>
<li>Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics.</li>
<li>Assignment rules for automating and assigning chats or tags for easier workflow.</li>
<li>Round-robin chat assignment for distributing new chats between your team members equally.</li>
<li>Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.</li>
</ul>
<h4>LIVE CHAT INSTALLATION PROCESS</h4>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/DmJ00Drn28s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=3&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You don’t have to be a mastermind to <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">add the HelpCrunch live chat on your WordPress-powered website</a>. Just follow this step-by-step instruction:
STEP 1. Log into your WordPress account. 
STEP 2. Find the Plugins section and press Add new. 
STEP 3. In the Search box, type in HelpCrunch. 
STEP 4. Hit Install and Activate. 
STEP 5. <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">Log in</a> to your HelpCrunch account in a separate browser tab. 
STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. 
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. 
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. 
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.
Now our live chat widget is displayed in the bottom right corner of your website.
If you have any problems with the setup, please check the <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">installation guide</a>. If you have any questions, just <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">log in to your HelpCrunch account</a> and chat with us. We’ll help you with everything 🤗
<h3>📱 MESSENGERS INTEGRATION</h3>
Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:
<ul>
<li>Facebook Messenger</li>
<li>Instagram</li>
<li>Telegram</li>
<li>Viber</li>
<li>WhatsApp (coming soon)</li>
</ul>
Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox</a> provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.
<h3>🤖 CHATBOT</h3>
The new feature will ease the burden of your groovy tasks. Our <a href="https://helpcrunch.com/chatbot.html" rel="nofollow ugc">chatbot</a> is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service.
Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue:
<ul>
<li>Collect contact details</li>
<li>Qualify leads</li>
<li>Offer a special discount</li>
<li>Collect details about issues upfront</li>
<li>Route new chats to the dedicated team</li>
</ul>
Or create your own template from scratch!
HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber.
You might think that chatbots are a tricky feature to install. Check out our <a href="https://helpcrunch.com/news/chatbot-release/" rel="nofollow ugc">article</a> where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy!
<h3>📚 KNOWLEDGE BASE</h3>
<a href="https://helpcrunch.com/knowledge-base.html" rel="nofollow ugc">Knowledge base software</a> from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage.
With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!
<h3>📨 EMAIL AUTOMATION</h3>
Whether you have a newsletter coming up or a one-time offer – take advantage of <a href="https://helpcrunch.com/email-automation.html" rel="nofollow ugc">email marketing feature</a> from HelpCrunch:
<ul>
<li>Share company news and product announcements with your clients via perfectly built emails.</li>
<li>Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones.</li>
<li>Create your own custom email templates or leverage ours.</li>
<li>Monitor campaign performance with in-depth analytics.</li>
<li>Set up email notifications not to miss a single letter when your team is offline.</li>
<li>Send manual or auto follow-ups every time your message is unseen.</li>
<li>Set up email forwarding to put an end to unread messages once and for all.</li>
</ul>
<h3>💁🏻‍♂️ SHARED INBOX</h3>
Multi-channel customer support is now becoming a reality with the HelpCrunch <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox solution</a>. No matter the size of your team, you can ease its life with a shared inbox.
Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more.
Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.
With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically).
Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.
By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat.
<h3>🖼 POPUPS</h3>
Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our <a href="https://helpcrunch.com/popups.html" rel="nofollow ugc">popup builder</a>, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:
<ul>
<li>Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable.</li>
<li>Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results.</li>
<li>Live reports for optimizing popup real-time performance as people click on it.</li>
</ul>
<h3>🔗 OTHER INTEGRATIONS</h3>
There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!):
<ul>
<li>Zapier</li>
<li>Slack</li>
<li>Google Tag Manager</li>
<li>Google Analytics</li>
<li>Shopify</li>
<li>Squarespace</li>
<li>Jimdo</li>
<li>3DCart</li>
<li>Big Cartel</li>
</ul>
SOUNDS INTRIGUING? <a href="http://helpcrunch2.pipedrive.com/scheduler/d2xbe3h5/introduction?utm_source=wordpress+plugin&utm_medium=marketplace&utm_campaign=wordpress" rel="nofollow ugc">BOOK A DEMO</a> TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!
<h3>CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS</h3>
<blockquote>
“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”
</blockquote>
— Valery Kurilov, CEO @ SE Ranking
<blockquote>
“We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.”
</blockquote>
— Jan Střecha, Marketing Manager @ Rekola
<blockquote>
“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”
</blockquote>
— Fitlap
<blockquote>
“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”
</blockquote>
— Max Bondarenko, CMO @ Revenue Grid

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

Great chat plugin

The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.

qusupport

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.
LiveAgent AI Chatbot 
Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant.
<h4>LiveAgent Explained in 1 Minute</h4>
<div class="embed-vimeo" style="text-align: center;"><iframe loading="lazy" src="https://player.vimeo.com/video/260761719" width="750" height="422" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe></div>
<h4>LiveAgent Core Features</h4>
LiveAgent’s core features include:
Universal inbox 
LiveAgent’s <a href="https://www.liveagent.com/features/universal-inbox/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">universal inbox</a> is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket.
Ticketing system 
A hybrid ticket stream contains a <a href="https://www.liveagent.com/features/hybrid-ticket-stream/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">complete stream</a> of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.
Live chat 
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.
Call center 
Build a virtual <a href="https://www.liveagent.com/call-center-software/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">call center</a> as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.
Customer Portal 
The <a href="https://www.liveagent.com/features/customer-portal/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">customer portal</a> stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.
Reporting 
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
Mobile Apps 
LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.
Customer service 
24-hour customer service and white-glove setup.
<h4>Premium Features (on paid plans)</h4>
<ul>
<li>Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber</li>
<li>Knowledge Base</li>
<li>Customer forum</li>
<li>Rules & time rules</li>
<li>Departments</li>
<li>Advanced reporting</li>
<li>SLAs with reports</li>
<li>Multibrand support</li>
<li>Contacts & groups</li>
<li>Load data from your CRM</li>
<li>API & Integrations</li>
<li>Real-time visitor’s monitor</li>
<li>Chat invitations</li>
<li>Chat satisfaction surveys</li>
<li>Video call</li>
<li>IVR</li>
<li>Call routing & transfers</li>
<li>Hardware IP Phone</li>
<li>Unlimited call storage</li>
<li>Gamification</li>
<li>Sound configuration</li>
<li>Audit log</li>
<li>Search and replace</li>
<li>Time tracking</li>
<li>Additional Knowledgebase</li>
<li>Branding free</li>
</ul>
<h4>Languages available</h4>
<ul>
<li>English</li>
<li>Arabic</li>
<li>Bosnian </li>
<li>Catalan</li>
<li>Croatian</li>
<li>Czech</li>
<li>Danish</li>
<li>Dutch </li>
<li>Estonian</li>
<li>Filipino</li>
<li>Finnish</li>
<li>French</li>
<li>German</li>
<li>Greek</li>
<li>Hebrew</li>
<li>Hungarian</li>
<li>Chinese simplified</li>
<li>Chinese Traditional</li>
<li>Indonesian</li>
<li>Italian</li>
<li>Japanese</li>
<li>Korean</li>
<li>Latvian</li>
<li>Lithuanian</li>
<li>Macedonian</li>
<li>Malay</li>
<li>Montenegrin (Latin)</li>
<li>Norwegian</li>
<li>Persian</li>
<li>Polish</li>
<li>Portuguese, Brazilian</li>
<li>Romanian</li>
<li>Russian</li>
<li>Serbian (Latin)</li>
<li>Slovak</li>
<li>Slovenian</li>
<li>Spanish</li>
<li>Swedish</li>
<li>Thai</li>
<li>Turkish</li>
<li>Ukrainian</li>
<li>Vietnamese</li>
</ul>
<h4>Plugin features</h4>
<ul>
<li>Integrates WordPress with <a href="https://www.liveagent.com/live-chat-software/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">live chat software</a></li>
<li>Instantly adds a chat button to your WordPress pages, no HTML or coding required</li>
</ul>
<h4>Comparisons</h4>
<ul>
<li><a href="https://www.liveagent.com/live-agent-alternatives/#wordpress" rel="nofollow ugc">LiveAgent alternatives</a></li>
</ul>
<h3>Arbitrary section</h3>
Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.
If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@ladesk.com.
<h3>Localizations</h3>
This plugin is currently localized in the following languages:
<ul>
<li>English (en_EN)</li>
<li>Slovak (sk_SK)</li>
<li>Hungarian (hu_HU)</li>
</ul>

LiveAgent – Omnichannel Help Desk & Live Chat Software

For a great product, the plugin leaves much to be desired. After activation, it threw up a bunch of errors. It messed up the styling of my admin page too.

Errors

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hyb …

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs LiveAgent – Omnichannel Help Desk & Live Chat Software