HelpCrunch

Take your customer support to the next level with the <a href="https://helpcrunch.com/" rel="nofollow ugc">HelpCrunch</a> WordPress plugin. Do you think it’s a tough nut to crack? Not at all!
Thanks to our full-house solution, you can:
<ul>
<li>Deliver second-to-none customer service</li>
<li>Chat with website visitors in real time</li>
<li>Automate routine tasks with chatbot</li>
<li>Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch</li>
<li>Catch valuable leads’ attention</li>
<li>Encourage customer self-service with a multilingual knowledge base</li>
</ul>
But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.
<h3>💬 LIVE CHAT</h3>
Being the platform’s flagship feature, <a href="https://helpcrunch.com/live-chat.html" rel="nofollow ugc">live chat</a> helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.
<ul>
<li>Auto messages for reaching out to clients <a href="https://docs.helpcrunch.com/auto-and-manual-messages/create-a-new-auto-message" rel="nofollow ugc">proactively</a> based on their behavior, e.g. exit intent time, time on page, last visit, etc.</li>
<li>In-app messages for <a href="https://docs.helpcrunch.com/auto-and-manual-messages/targeted-chat-and-email-auto-messages" rel="nofollow ugc">targeting users</a> and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.</li>
<li>Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive.</li>
<li>Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.</li>
<li>Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more.</li>
<li>Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics.</li>
<li>Assignment rules for automating and assigning chats or tags for easier workflow.</li>
<li>Round-robin chat assignment for distributing new chats between your team members equally.</li>
<li>Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.</li>
</ul>
<h4>LIVE CHAT INSTALLATION PROCESS</h4>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/DmJ00Drn28s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=3&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You don’t have to be a mastermind to <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">add the HelpCrunch live chat on your WordPress-powered website</a>. Just follow this step-by-step instruction:
STEP 1. Log into your WordPress account. 
STEP 2. Find the Plugins section and press Add new. 
STEP 3. In the Search box, type in HelpCrunch. 
STEP 4. Hit Install and Activate. 
STEP 5. <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">Log in</a> to your HelpCrunch account in a separate browser tab. 
STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. 
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. 
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. 
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.
Now our live chat widget is displayed in the bottom right corner of your website.
If you have any problems with the setup, please check the <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">installation guide</a>. If you have any questions, just <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">log in to your HelpCrunch account</a> and chat with us. We’ll help you with everything 🤗
<h3>📱 MESSENGERS INTEGRATION</h3>
Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:
<ul>
<li>Facebook Messenger</li>
<li>Instagram</li>
<li>Telegram</li>
<li>Viber</li>
<li>WhatsApp (coming soon)</li>
</ul>
Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox</a> provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.
<h3>🤖 CHATBOT</h3>
The new feature will ease the burden of your groovy tasks. Our <a href="https://helpcrunch.com/chatbot.html" rel="nofollow ugc">chatbot</a> is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service.
Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue:
<ul>
<li>Collect contact details</li>
<li>Qualify leads</li>
<li>Offer a special discount</li>
<li>Collect details about issues upfront</li>
<li>Route new chats to the dedicated team</li>
</ul>
Or create your own template from scratch!
HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber.
You might think that chatbots are a tricky feature to install. Check out our <a href="https://helpcrunch.com/news/chatbot-release/" rel="nofollow ugc">article</a> where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy!
<h3>📚 KNOWLEDGE BASE</h3>
<a href="https://helpcrunch.com/knowledge-base.html" rel="nofollow ugc">Knowledge base software</a> from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage.
With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!
<h3>📨 EMAIL AUTOMATION</h3>
Whether you have a newsletter coming up or a one-time offer – take advantage of <a href="https://helpcrunch.com/email-automation.html" rel="nofollow ugc">email marketing feature</a> from HelpCrunch:
<ul>
<li>Share company news and product announcements with your clients via perfectly built emails.</li>
<li>Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones.</li>
<li>Create your own custom email templates or leverage ours.</li>
<li>Monitor campaign performance with in-depth analytics.</li>
<li>Set up email notifications not to miss a single letter when your team is offline.</li>
<li>Send manual or auto follow-ups every time your message is unseen.</li>
<li>Set up email forwarding to put an end to unread messages once and for all.</li>
</ul>
<h3>💁🏻‍♂️ SHARED INBOX</h3>
Multi-channel customer support is now becoming a reality with the HelpCrunch <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox solution</a>. No matter the size of your team, you can ease its life with a shared inbox.
Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more.
Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.
With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically).
Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.
By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat.
<h3>🖼 POPUPS</h3>
Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our <a href="https://helpcrunch.com/popups.html" rel="nofollow ugc">popup builder</a>, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:
<ul>
<li>Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable.</li>
<li>Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results.</li>
<li>Live reports for optimizing popup real-time performance as people click on it.</li>
</ul>
<h3>🔗 OTHER INTEGRATIONS</h3>
There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!):
<ul>
<li>Zapier</li>
<li>Slack</li>
<li>Google Tag Manager</li>
<li>Google Analytics</li>
<li>Shopify</li>
<li>Squarespace</li>
<li>Jimdo</li>
<li>3DCart</li>
<li>Big Cartel</li>
</ul>
SOUNDS INTRIGUING? <a href="http://helpcrunch2.pipedrive.com/scheduler/d2xbe3h5/introduction?utm_source=wordpress+plugin&utm_medium=marketplace&utm_campaign=wordpress" rel="nofollow ugc">BOOK A DEMO</a> TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!
<h3>CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS</h3>
<blockquote>
“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”
</blockquote>
— Valery Kurilov, CEO @ SE Ranking
<blockquote>
“We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.”
</blockquote>
— Jan Střecha, Marketing Manager @ Rekola
<blockquote>
“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”
</blockquote>
— Fitlap
<blockquote>
“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”
</blockquote>
— Max Bondarenko, CMO @ Revenue Grid

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

Great chat plugin

The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.

PeerBoard

PeerBoard is a powerful modern community platform that enables embedded and fully white-labeled communities. With PeerBoard, both individuals and companies can build the community that their audience deserves. 
PeerBoard’s WordPress plugin was designed to help creators, companies, or organizations build a successful branded community. Our WordPress plugin allows any WordPress user to embed a fully functional online community platform with just a few clicks. 
Our plugin was designed to make community forum features accessible to any WordPress user, regardless of their level of previous website design experience. The entire plugin installation process and integration with your website takes just a few minutes, and requires no coding or technical knowledge. 
If you do need any help, feel free to reach out to our team of support specialists. We are proud to support our users with free customer support!
<iframe loading="lazy" class="youtube-player" width="640" height="360" src="https://www.youtube.com/embed/mQ0XnC1smCo?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation"></iframe>
Benefits of Having a Forum on WordPress Website:
<ul>
<li>Connect With Your Customers: Stand out from the competition by talking, helping, and building personal and lasting relationships with your customers.</li>
<li>Retain Your Members Long-Term: Foster the kind of valuable networks and strong connections between your members that keep them coming back.</li>
<li>Generate Leads and Improve SEO with User Generated Content: Create a place where your users can share their own posts and read other people’s content. Search engines love question and answer search phrases. PeerBoard’s online community solution will draw prospects to your community from search engines. This will lead to increased dwell time, one of the factors that influences your website ranking on Google.</li>
<li>Get Feedback: A customer community provides constant feedback on what makes customers happy and where their biggest pain points lie allowing you to improve product and processes.</li>
<li>Create Advocates: Your community can help you identify, develop and reward advocates. PeerBoard’s native reputation lets you reward positive participation and provide advocates with the recognition they deserve.</li>
<li>Increase Loyalty: A social bond and sharing of best practices will increase the value of your products and services. A branded community forum can drive repeat sales and lower churn. PeerBoard’s notification system and deep integration to your website keep customers coming back.</li>
<li>Simplify Community Management: Consolidate your forums, ideation tools, Google Groups and other discussion platforms. PeerBoard makes it easy to create and manage multiple online communities across departments or product lines. Make your life easier by deploying one solution across the organization. </li>
</ul>
Main Plugin Features:
<ul>
<li>Member Groups: Build subgroups, manage access, reward members with badges, and more. Automate any of your group management with our API or Zapier.</li>
<li>User Profiles: Now every customer can showcase their expertise and the best content they created. Reward their contributions with badges and special privileges.</li>
<li>Public or Private Spaces: Keep the community public or private and make it easy for members to use existing accounts. Accessibility settings make the community public or private. Use registration rules to enable members with an invitation to join.</li>
<li>Powerful Built-In Tools: From rich user profiles to an intelligent newsfeed, PeerBoard provides users with powerful tools allowing them to create and scale their online community.</li>
<li>Customization: PeerBoard is a premium, white-label community experience. Your community, your branding. Choose your own brand colors, add a custom domain, and own 100% of your member data.</li>
<li>Language Support: Break the language barrier between you and your audience and host your community in one of the 15 languages supported by PeerBoard: English, Danish, German, Greek, Spanish, French, Hungarian, Italian, Japanese, Dutch, Polish, Brazilian Portuguese, Russian, traditional or simplified Chinese.</li>
<li>No code integration: Embed the PeerBoard Plugin in your WordPress website, without coding or complex integrations.</li>
<li>Real-time threads: Facilitate valuable in-depth conversations with multi-level discussions.</li>
<li>Moderation Tools: Keep your members safe, and secure your brand reputation. PeerBoard helps you ensure that the community is free from spam, abuse, and harmful language.</li>
<li>Intelligent feed: Our algorithm keeps members hooked with personalized, rich, and contextual content driven by members’ participation in groups, categories, and selected preferences.</li>
<li>And much more: Real-time updates, a versatile admin panel and a full suite of powerful features.</li>
</ul>
<h3>PeerBoard Use Cases:</h3>
1. Professional Communities 
A community is a great way to encourage social collaboration among employees or members of an organization. PeerBoard lets your employees have coherent and meaningful conversations within a private community.
<ul>
<li>Collaborate: Let employees across departments, locations or time zones have meaningful discussions without creating constant distractions.</li>
<li>Share Knowledge: Foster the kind of valuable networks and strong connections between your members that keep them coming back.</li>
<li>Privacy Controls: Keep your community private and control access and permissions. Integrate to your access control system.</li>
</ul>
2. Private Social Networks 
Tired of using traditional social media tools to connect with users and fans? Build your own social networking platform on your own website with PeerBoard.
<ul>
<li>Break away from Facebook groups and Reddit forums: Building your own private social network allows you to deliver user-friendly content in a way that makes sense for your organization. Create an ad-free experience where your content doesn’t compete with other brands in user feeds and emails and where you have the flexibility to integrate with external services. Spend less time formatting posts for social media sites and more time building up your own online community.</li>
<li>Control your own data: Big social networking sites require phone numbers, emails, and other personal information at signup. But marketers and advertisers working on the platform don’t get to see any of that. Users also may not want to share it in the first place. Whether you’re building a community forum or trying to control your brand, building a private social network allows you to determine what data you collect, why it matters, and who you share it with.</li>
<li>Perfect for every niche: Social media platforms are great at connecting users, but they’re a standardized solution meant to fill every niche. With PeerBoard, you can customize the look, style, and scale of your forum so that messaging is clear and precise — without off-brand advertisement and algorithms getting in the way of a great user experience.</li>
</ul>
3. Product Communities 
Gather community insights that improve functionality and interest for your products and services.
<ul>
<li>Get critical feedback during product development: Customer feedback is a critical element of product development. Project stakeholders use it to gauge interest. Team members use it to add features, tweak designs, and determine how to talk about products with customers. Your product forum can serve as a communication platform to help you gain knowledge and improve your products.</li>
<li>Crowdsource ideas and create customer advocates: Customers are more likely to engage with your products when they help build them. Using PeerBoard, you can crowdsource ideas, solicit feedback, answer questions, and more. By adding customer feedback to your product development roadmaps and incorporating valuable ideas into your building a more complete solution that your general audience can use.</li>
<li>Improve your knowledge base: Whether your product is about to launch or has been on the shelf for years, you can always improve usability through support and knowledge. A community platform can serve as a support tool, allowing users to troubleshoot issues, consult support documentation, create user-generated guides and tutorials, and work together to solve their own problems.</li>
</ul>
<h3>PeerBoard vs. Legacy Forum or User Management Plugins</h3>
Unlike legacy plugins like bbPress and BuddyPress, which can be difficult to set up and customize, PeerBoard offers a modern experience that helps you deliver maximum value to your members.
<h3>Translations</h3>
<ul>
<li>English – default, always included</li>
<li>Russian – ru_RU</li>
</ul>

PeerBoard Forum and Community

This WordPress forum plugin brings everything you need to build an online community, connect with your customers, and grow without a headache.

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs PeerBoard Forum and Community