HelpCrunch

Take your customer support to the next level with the <a href="https://helpcrunch.com/" rel="nofollow ugc">HelpCrunch</a> WordPress plugin. Do you think it’s a tough nut to crack? Not at all!
Thanks to our full-house solution, you can:
<ul>
<li>Deliver second-to-none customer service</li>
<li>Chat with website visitors in real time</li>
<li>Automate routine tasks with chatbot</li>
<li>Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch</li>
<li>Catch valuable leads’ attention</li>
<li>Encourage customer self-service with a multilingual knowledge base</li>
</ul>
But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.
<h3>💬 LIVE CHAT</h3>
Being the platform’s flagship feature, <a href="https://helpcrunch.com/live-chat.html" rel="nofollow ugc">live chat</a> helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.
<ul>
<li>Auto messages for reaching out to clients <a href="https://docs.helpcrunch.com/auto-and-manual-messages/create-a-new-auto-message" rel="nofollow ugc">proactively</a> based on their behavior, e.g. exit intent time, time on page, last visit, etc.</li>
<li>In-app messages for <a href="https://docs.helpcrunch.com/auto-and-manual-messages/targeted-chat-and-email-auto-messages" rel="nofollow ugc">targeting users</a> and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.</li>
<li>Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive.</li>
<li>Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.</li>
<li>Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more.</li>
<li>Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics.</li>
<li>Assignment rules for automating and assigning chats or tags for easier workflow.</li>
<li>Round-robin chat assignment for distributing new chats between your team members equally.</li>
<li>Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.</li>
</ul>
<h4>LIVE CHAT INSTALLATION PROCESS</h4>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/DmJ00Drn28s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=3&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You don’t have to be a mastermind to <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">add the HelpCrunch live chat on your WordPress-powered website</a>. Just follow this step-by-step instruction:
STEP 1. Log into your WordPress account. 
STEP 2. Find the Plugins section and press Add new. 
STEP 3. In the Search box, type in HelpCrunch. 
STEP 4. Hit Install and Activate. 
STEP 5. <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">Log in</a> to your HelpCrunch account in a separate browser tab. 
STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. 
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. 
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. 
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.
Now our live chat widget is displayed in the bottom right corner of your website.
If you have any problems with the setup, please check the <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">installation guide</a>. If you have any questions, just <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">log in to your HelpCrunch account</a> and chat with us. We’ll help you with everything 🤗
<h3>📱 MESSENGERS INTEGRATION</h3>
Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:
<ul>
<li>Facebook Messenger</li>
<li>Instagram</li>
<li>Telegram</li>
<li>Viber</li>
<li>WhatsApp (coming soon)</li>
</ul>
Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox</a> provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.
<h3>🤖 CHATBOT</h3>
The new feature will ease the burden of your groovy tasks. Our <a href="https://helpcrunch.com/chatbot.html" rel="nofollow ugc">chatbot</a> is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service.
Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue:
<ul>
<li>Collect contact details</li>
<li>Qualify leads</li>
<li>Offer a special discount</li>
<li>Collect details about issues upfront</li>
<li>Route new chats to the dedicated team</li>
</ul>
Or create your own template from scratch!
HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber.
You might think that chatbots are a tricky feature to install. Check out our <a href="https://helpcrunch.com/news/chatbot-release/" rel="nofollow ugc">article</a> where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy!
<h3>📚 KNOWLEDGE BASE</h3>
<a href="https://helpcrunch.com/knowledge-base.html" rel="nofollow ugc">Knowledge base software</a> from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage.
With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!
<h3>📨 EMAIL AUTOMATION</h3>
Whether you have a newsletter coming up or a one-time offer – take advantage of <a href="https://helpcrunch.com/email-automation.html" rel="nofollow ugc">email marketing feature</a> from HelpCrunch:
<ul>
<li>Share company news and product announcements with your clients via perfectly built emails.</li>
<li>Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones.</li>
<li>Create your own custom email templates or leverage ours.</li>
<li>Monitor campaign performance with in-depth analytics.</li>
<li>Set up email notifications not to miss a single letter when your team is offline.</li>
<li>Send manual or auto follow-ups every time your message is unseen.</li>
<li>Set up email forwarding to put an end to unread messages once and for all.</li>
</ul>
<h3>💁🏻‍♂️ SHARED INBOX</h3>
Multi-channel customer support is now becoming a reality with the HelpCrunch <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox solution</a>. No matter the size of your team, you can ease its life with a shared inbox.
Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more.
Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.
With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically).
Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.
By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat.
<h3>🖼 POPUPS</h3>
Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our <a href="https://helpcrunch.com/popups.html" rel="nofollow ugc">popup builder</a>, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:
<ul>
<li>Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable.</li>
<li>Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results.</li>
<li>Live reports for optimizing popup real-time performance as people click on it.</li>
</ul>
<h3>🔗 OTHER INTEGRATIONS</h3>
There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!):
<ul>
<li>Zapier</li>
<li>Slack</li>
<li>Google Tag Manager</li>
<li>Google Analytics</li>
<li>Shopify</li>
<li>Squarespace</li>
<li>Jimdo</li>
<li>3DCart</li>
<li>Big Cartel</li>
</ul>
SOUNDS INTRIGUING? <a href="http://helpcrunch2.pipedrive.com/scheduler/d2xbe3h5/introduction?utm_source=wordpress+plugin&utm_medium=marketplace&utm_campaign=wordpress" rel="nofollow ugc">BOOK A DEMO</a> TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!
<h3>CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS</h3>
<blockquote>
“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”
</blockquote>
— Valery Kurilov, CEO @ SE Ranking
<blockquote>
“We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.”
</blockquote>
— Jan Střecha, Marketing Manager @ Rekola
<blockquote>
“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”
</blockquote>
— Fitlap
<blockquote>
“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”
</blockquote>
— Max Bondarenko, CMO @ Revenue Grid

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

Great chat plugin

The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.

mohaimintalha

MD. Shadman Sabik Zaim

mahmud7443

ntsnoman

REVE Chat

REVE Chat is a complete customer service, marketing, and sales solution for different industries such as Ecommerce, SaaS, Telecom, Banking, Finance, Real Estate, and more. It unifies real-time live chat, AI-driven chatbots, smart helpdesk, and multichannel campaigns into a single platform.
You can use it to qualify & capture leads, reduce cart abandonment, provide personalized product recommendations, deliver instant support, and more. REVE Chat WordPress plugin provides a super easy installation process for customers to avail the great features we have to offer.
You can start on our Free plan (no credit card required). As your usage grows, you can upgrade to one of our paid plans as per your need. We also offer an optional 14-day full-feature trial to explore everything we have to offer for your business.
Start your journey with <a href="https://www.revechat.com/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">REVE Chat</a> now by clicking the link.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/WPEhFtSU7NI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Why is REVE Chat a Must for Your WordPress Website?</h3>
REVE Chat offers a complete solution with a variety of powerful features, such as:
🤖 AI-Powered Conversations: Augmented by LLMs, REVE Chatbots are able to respond and provide solutions like a human agent. 
📥 Smart Omnichannel Single Inbox: Manage live chat conversations and chatbot interactions from one unified view so that agents don’t have to manage multiple tools. 
📈 Higher Lead Generation and Sales: With <a href="https://www.revechat.com/live-chat-software/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">Live Chat</a> and Chatbot, your company can convert more customers, reduce cart abandonment, recommend solutions, and more. 
🎫 Manage Issues Efficiently: Through an <a href="https://www.revechat.com/ticketing/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">omnichannel ticketing system</a>, collect issues via email, widget, chat, and more, and resolve them with speed and efficiency. 
📣 Built-in Campaigns: REVE Chat goes beyond chat as you can efficiently run WhatsApp, Web Push, and SMS campaigns from the same platform and convert visitors into customers. 
⚡ Easy-to-Use Solution: Install our plugin, connect with our platform, and seamlessly chat with customers within a few minutes. 
📊 Actionable Analytics: Track everything regarding customer activity, live chat conversations, SLA, FRT, and more, in an intuitive dashboard to track ROI and overall customer service performance. 
🔗 Deep System Integrations: Integrate with popular platforms like WooCommerce, Google My Business, and HubSpot CRM for a more cohesive business ecosystem. 
🛡️ Enterprise-Ready Controls: Make use of role-based access control, SSO options, and more to maintain privacy and compliance. 
🎁 Start for Free: REVE Chat is completely free for all users and has paid plans for users that need more advanced features and tools for business growth.
<h3>The Best REVE Chat Features</h3>
💬 AI-powered Live Chat & Instant Messaging: Provide fast, real-time conversations with AI Copilot assistance to resolve queries instantly and personalize customer experiences. 
📹 One-click Video and Voice Call: Chat with customers via video or voice with just one click of a button. 
🤝 Smooth Co-browsing & Screen Sharing: Collaborate with customers when needed to solve complex problems and technical issues. 
🤖 Powerful AI Chatbots: Create <a href="https://www.revechat.com/chatbots/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">AI chatbots</a> configured with deep system integration to quickly address customer queries in any channel. 
🏗️ Drag-and-Drop Chatbot Flow Builder: Easily create chatbots by adding elements as needed without any coding knowledge required. 
🛎️ Smart Helpdesk: Provide both customers and agents with innovative tools to report, collect, manage, and resolve tickets. 
🚀 Robust Campaign Management: Utilize Web Push notifications, <a href="https://www.revechat.com/whatsapp-campaign/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">WhatsApp campaigns</a>, and SMS messages to engage with users effectively, generating more leads and sales. 
🎨 Fully-Customizable Chat Widget: Bring your brand’s identity into your chat widget and give it a more premium feel. 
📱 Multi-widget Deployment: Deploy multiple widgets according to your use, whether they are powered by chatbots, just for live chat, or one that allows your customers to report and track tickets. 
🛒 Deep Ecommerce Integrations: Seamlessly connect with WooCommerce to recover carts, recommend products, and personalize campaigns that drive more sales. 
📈 Analytics Dashboard: Monitor all conversations, check conversations, track agent performances, and campaign ROI in a comprehensive dashboard. 
📝 Custom Forms: Create personalized and in-depth forms for specific purposes and uses.
<h3>Why Use REVE Chat Over Other Plugins?</h3>
If you’ve looked at plugins like Tawk.to, Tidio, Crisp, Chaty or LiveChat, you’ve probably noticed they mainly focus on website chat. REVE Chat goes further by combining customer support, automation, and outreach into one platform:
More than Just Chat: Most plugins focus on live chat or chatbot, while REVE Chat combines both of those, along with AI capabilities, ticketing, campaigns, and more in one plugin. 
True Omnichannel Support: Engage customers in all channels (not just website) while also collecting and resolving tickets from multiple sources. 
AI That Works With You: Instead of only rule-based bots, REVE Chat offers AI-powered chatbots and an AI Copilot that can assist agents in real time for faster, more natural responses. 
Built to Grow With You: From startups to enterprises, REVE Chat includes role-based controls, integrations, and analytics that scale as you do.
<h3>Who Can Use This Plugin?</h3>
REVE Chat is great for businesses in all industries, but we offer different kinds of specialized use cases and features for each industry.
<h4>Ecommerce</h4>
🛒 Personalized Recommendations: Display product carousels and smart catalogs tailored to visitor behavior. 
⚙️ WooCommerce Integration: Seamlessly connect your store to recover carts and process orders in real time. 
📣 Targeted Campaigns: Run Web Push, WhatsApp, and SMS campaigns that drive repeat purchases. 
⚡ Proactive Support: Use proactive chats and triggers to reduce cart abandonment and assist buyers instantly.
<h4>Banking & Finance</h4>
🏦 Smart FAQ Chatbots: Automate responses to common banking queries smartly and securely. 
💰 Loan & Product Guidance: Recommend loan options, savings plans, or cards based on customer needs. 
🔒 Secure Transaction Gateways: Provide real-time support for payments with added authentication. 
📝 Streamlined Onboarding: Use custom forms and co-browsing to guide users through account setup.
<h4>Insurance</h4>
🛡️ Claims & Applications: Provide customized forms, collect customer information, and process them directly via chatbots or live chat. 
📞 Virtual Assistance: Offer onboarding and personalized support with live chat, co-browsing, voice, or video. 
🔀 Advanced Routing: Direct policyholders to the right agent based on query type. 
📅 Proactive Campaigns: Send renewal reminders and policy updates via SMS or WhatsApp.
<h4>Telecom</h4>
📡 Roaming and Plan Activation: From understanding customer needs to completing plan/roaming/service activation, all can be done through a chatbot with deep system integration capability. 
📥 Smart Ticketing System: Handle customer issues across multiple channels in one inbox. 
💡 Plan & Package Suggestions: Recommend subscriptions tailored to usage patterns and customer needs through an AI-powered Chatbot. 
🗺️ Custom Journeys: Guide users through onboarding, troubleshooting, upgrades, and more. 
💳 Secure Billing Support: Assist customers with payment gateways and billing via API integration.
<h4>Real Estate</h4>
🏠 Smart Property Search: Use chatbots to recommend listings with carousels and catalogs. 
📞 Instant Lead Capture: Collect buyer and seller details via live chat and chatbot through custom forms. 
🎥 Virtual Property Tours: Host guided tours and consultations through video and co-browsing. 
🔔 Follow-up Campaigns: Automate reminders for viewings and offers via WhatsApp, Web Push, or SMS.
<h4>SaaS</h4>
💻 Lead Qualification Bots: Capture and qualify leads before passing them to sales. 
🌍 24/7 Multichannel Support: Provide round-the-round help via live chat, ticketing, and chatbots inside your SaaS platforms. 
📈 Upsell Campaigns: Run web and WhatsApp campaigns to drive feature adoption, renewals, and upgrades. 
🔍 Retention Insights: Track usage and support metrics to improve customer success.
<h3>Integration That Powers Your Workflow</h3>
REVE Chat connects seamlessly with the tools you already use.
CRM & Business Tools: HubSpot CRM, Google Business Profile, Salesforce, Zapier, Pipedrive, etc. 
Google Platforms: Google Business Profile, YouTube, Google Play, etc. 
Analytics: GTM, Google Analytics, Power BI, and Custom Analytics System. 
Collaboration & Communication: Facebook Comment & Messenger, WhatsApp, Telegram, Viber, Instagram, Twitter, and more. 
APIs & Webhooks: Flexible options to extend REVE Chat into your own systems.
To learn more about how REVE Chat can help your business, <a href="https://www.revechat.com/demo-request/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">request a free consultation</a> with one of our experts now.
<h3>Pricing at a glance</h3>
Free plan (forever) – Core chat features with limited monthly conversations. 
Conversation-based pricing – Pay only for the conversations you need as your traffic grows. 
Optional Add-Ons – AI Credit, Whitelabel, Integrations and much more for your business needs. 
14-day trial – Unlock all of our features and try it out for 14 days.
For more pricing details, please check out our <a href="https://www.revechat.com/pricing/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">pricing page</a>
<h3>Support</h3>
Should you need any assistance, feel free to chat with our customer service professionals at our <a href="https://www.revechat.com/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">Website</a> or email us at support@revechat.com.
<h3>Contributors & Developers</h3>
REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.
<h3>Contributors & Developers</h3>
REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.

REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More

A free all-in-one customer service and lead generation platform capable of engaging, retaining, and converting customers.

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More