helpdesksupporttickets

Helpdesk system to allow your Customers to create Support Tickets from your website.
<ul>
<li>Built only for WordPress websites.</li>
<li>No subscriptions, no limitations, no registrations: install and go!</li>
<li>Tickets search, ordering, filtering by Status.</li>
<li>Create Tickets on Customer’s behalf.</li>
<li>Add Messages and receive Customer’s messages.</li>
<li>Email notifications included.</li>
<li>Attach files to Tickets.</li>
<li>Front-end included: let your Customer open Tickets from your website!</li>
<li>Responsive, works on mobile, fast AJAX structure.</li>
<li>Install wizard will configure the plugin in 1 minute.</li>
<li>Exensions coming soon!</li>
</ul>
NEW! 29/04/2017: Added Colors for different Ticket Statuses

Helpdesk Support Tickets Plugin for WordPress

Helpdesk and Support Tickets Plugin built only for WordPress. No subscriptions, responsive, front end content, email notifications included.

Moez

WBugBoard is a robust and user-friendly issue tracking and support ticket plugin designed for WordPress. It allows you to create, manage, and prioritize tickets directly in your WordPress dashboard, ideal for customer support or project management.
✨ = Key Features = 
* Ticket Management: Easily create, update, and manage support tickets with titles, descriptions, and priority levels. 
* Priority Levels: Set customizable ticket priorities (e.g., Low, Medium, High). 
* User Access Control: Manage permissions for different user roles. 
* Email Notifications 📧: Send customizable notifications to admins and users when tickets are created or updated. 
* Comment System 💬: Facilitate ticket discussions through a built-in commenting system.
<h3>WBugBoard PRO (Coming Soon)</h3>
🚀 Introducing WBugBoard PRO 
The advanced version of WBugBoard is coming soon! Take your support and issue tracking to the next level with these exclusive features:
<ul>
<li>CSV/PDF Export System 📁: Export your tickets and reports in CSV or PDF format for easier sharing and record-keeping.</li>
<li>Advanced Search and Filters 🔍: Quickly find tickets using multiple criteria, such as status, priority, and creation date.</li>
<li>Backend Ticket Creation 📝: Create and manage tickets directly from the WordPress backend for enhanced admin control.</li>
<li>Mobile and Tablet Optimization 📱: Fully responsive design with mobile and tablet-friendly ticket management.</li>
<li>Resolution Time Tracker ⏱️:
<ul>
<li>View the total resolution time for all tickets. </li>
<li>See the average resolution time per ticket. </li>
<li>Monitor live resolution time with a dynamic stopwatch for tickets in progress. </li>
</ul>
</li>
<li>Deleted Tickets Management 🗂️:
<ul>
<li>Archive Deleted Tickets: Automatically archive tickets deleted by the client for record-keeping. </li>
<li>Visibility Control: Toggle the visibility of deleted tickets directly in the dashboard. </li>
</ul>
</li>
<li>File Attachments 📎: Attach files to tickets for better communication and problem resolution. </li>
</ul>
Stay tuned for the release of WBugBoard PRO!
<h3>Custom Upload Directory</h3>
Uploaded files are stored in <code>/wp-content/uploads/wbugboard/</code>. This directory is automatically created on plugin activation and deleted upon plugin deactivation.
<h3>Support</h3>
For support, please use the <a href="https://wordpress.org/support/plugin/wbugboard" rel="ugc">Support Forum</a> or contact us at contact@melioze.com.
<h3>License</h3>
WBugBoard is licensed under the GPLv2 or later. For more information, see <a href="https://www.gnu.org/licenses/gpl-2.0.html" rel="nofollow ugc">https://www.gnu.org/licenses/gpl-2.0.html</a>.
<h3>Contributing</h3>
If you would like to contribute to the development of WBugBoard, please visit our <a href="https://github.com/mizou1255" rel="nofollow ugc">GitHub repository</a> and submit a pull request.
<h3>Credits</h3>
<ul>
<li>Author: Moez BETTOUMI</li>
<li>Website: <a href="https://moezbettoumi.fr" rel="nofollow ugc">https://moezbettoumi.fr</a></li>
<li>Donate: <a href="https://buymeacoffee.com/mizou1253" rel="nofollow ugc">https://buymeacoffee.com/mizou1253</a></li>
</ul>

WBugBoard

A professional issue tracking plugin for WordPress to manage and prioritize customer support tickets.

Helpdesk Support Tickets Plugin for WordPress vs WBugBoard