Helpdesk Support Tickets Plugin for WordPress
Helpdesk and Support Tickets Plugin built only for WordPress. No subscriptions, responsive, front end content, email notifications included.
Maintenance 22/1003041d since update
Active installs
10
Downloads
2,799
Reviews
2
Age
8.7y
Tagssupporthelpdeskhelp deskagentsupport tickets
Plugin info
Total downloads: 2,799
Active installs: 10
Total reviews: 2
Average rating: 5
Support threads opened: 0
Support threads resolved: 0 (0%)
Available in: 1 language(s)
Contributors: 1
Last updated: 9/3/2017 (3041 days ago)
Added to WordPress: 4/14/2017 (8 years old)
Minimum WordPress version: 4.7.3
Tested up to WordPress version: 4.8.27
Minimum PHP version: f
Maintenance & Compatibility
Maintenance score
Possibly abandoned • Last updated 3041 days ago • 2 reviews
22/100
Is Helpdesk Support Tickets Plugin for WordPress abandoned?
Possibly abandoned (last update 3041 days ago).
Compatibility
Requires WordPress: 4.7.3
Tested up to: 4.8.27
Requires PHP: f
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Description
Helpdesk system to allow your Customers to create Support Tickets from your website.
- Built only for WordPress websites.
- No subscriptions, no limitations, no registrations: install and go!
- Tickets search, ordering, filtering by Status.
- Create Tickets on Customer’s behalf.
- Add Messages and receive Customer’s messages.
- Email notifications included.
- Attach files to Tickets.
- Front-end included: let your Customer open Tickets from your website!
- Responsive, works on mobile, fast AJAX structure.
- Install wizard will configure the plugin in 1 minute.
- Exensions coming soon!
NEW! 29/04/2017: Added Colors for different Ticket Statuses
Installation
- Login as Administrator of your portal;
- Navigate to Plugins -> Add New;
- Click on Upload;
- Select and Upload the .zip file you downloaded from this website;
- Activate the new plugin.
- Short code for Front End: [helpdesk-support-tickets]
Frequently Asked Questions
Installation Instructions
- Login as Administrator of your portal;
- Navigate to Plugins -> Add New;
- Click on Upload;
- Select and Upload the .zip file you downloaded from this website;
- Activate the new plugin.
- Short code for Front End: [helpdesk-support-tickets]
Review feed
No reviews available
Screenshots
Tickets Search and List
Ticket details
Add Message to Ticket
Settings page
Create new Ticket as Agent
Front-end page for Customers
Front-end Create New Ticket pageS
Changelog
1.0.23
- Initial Release
1.0.26
- Changed Active base color
- Added cursor pointer over tabs
1.0.27
- Added different colors for ticket statuses
- Fixed an error that would send email notifications even if they’re disabled
1.1.1
- Redesign of the ticket details page
1.1.3
- Fixed problem with customer name search in tickets search
- Added Dashboard!
1.1.4
- Fixed problem with “sweetalert.js”, that was showing an error right after installing the plugin
- Reworked some parts to improve performace
- Tests with latest versions of wordpress
- Fixed a problem with creating table for attachment, which caused a small error message when accessing ticket’s details page.