Support Tickets v2

Support Tickets is a WordPress plugin which allows you to create and manage a simple support ticket system or helpdesk system on your WordPress site. If you are offering a support service and are looking for a simple tool to help you with that, Support Tickets is an excellent choice.

This code has been forked with the permission of the original author Takayuki Miyoshi @takayukister
This fork contains bug fixes.
The original code can be found at https://wordpress.org/extend/plugins/support-tickets/

The plugin is based on Contact Form 7 plugin.

Home page

Multilingual Support

You will have the ability to make a “multilingual support ticket system” with this plugin. This plugin allows you to write messages in your language and ask a professional translator to translate your message to another user’s language. This feature utilize the WPML plugin, so you need to install the plugin beforehand.

Translators

• Italian (it_IT) – Gianni Diurno
• Japanese (ja) – Takayuki Miyoshi

1. Upload the entire support-tickets-v2 folder to the /wp-content/plugins/ directory.
2. Activate the plugin through the ‘Plugins’ menu in WordPress.

You will find ‘Support’ menu in your WordPress admin panel.

If you have questions, please check the Home page.

1. 

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2.0.1

• Addressed an issue that caused the ajax posting method to fail.
• Added the ability to mark a ticket as read.
• Ensured that multiline fields display multiple lines in the ticket admin page.
• Made the ticket number display tickets admin page.

1.0.1

• Bug fix: Additional fields don’t show up.
• Bug fix: Backslashes disappear.
• Call $captcha->cleanup() if callable. Shorten cleanup period to 1h.