kezakez

Support Tickets is a WordPress plugin which allows you to create and manage a simple support ticket system or helpdesk system on your WordPress site. If you are offering a support service and are looking for a simple tool to help you with that, Support Tickets is an excellent choice.
This code has been forked with the permission of the original author Takayuki Miyoshi @takayukister 
This fork contains bug fixes. 
The original code can be found at https://wordpress.org/extend/plugins/support-tickets/
The plugin is based on <a href="http://contactform7.com/" rel="nofollow ugc">Contact Form 7</a> plugin.
<a href="http://www.keza.net/support-tickets-v2/" rel="nofollow ugc">Home page</a>
<h4>Multilingual Support</h4>
You will have the ability to make a “multilingual support ticket system” with this plugin. This plugin allows you to write messages in your language and ask a professional translator to translate your message to another user’s language. This feature utilize the <a href="http://wpml.org/" rel="nofollow ugc">WPML</a> plugin, so you need to install the plugin beforehand.
<h4>Translators</h4>
<ul>
<li>Italian (it_IT) – <a href="http://gidibao.net/" rel="nofollow ugc">Gianni Diurno</a></li>
<li>Japanese (ja) – <a href="http://ideasilo.wordpress.com" rel="nofollow ugc">Takayuki Miyoshi</a></li>
</ul>

Support Tickets v2

With this plugin, you can manage a simple support ticket system on your WordPress site.

Webkul

UVdesk

Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel
Numerous Apps Integrations – <a href="https://support.uvdesk.com/en/folder/184" rel="nofollow ugc">https://support.uvdesk.com/en/folder/184</a>
Automated Systems – <a href="https://support.uvdesk.com/en/folder/175" rel="nofollow ugc">https://support.uvdesk.com/en/folder/175</a>
Effective Ticket Tools – <a href="https://support.uvdesk.com/en/folder/181" rel="nofollow ugc">https://support.uvdesk.com/en/folder/181</a>
Store Upfront Setting – <a href="https://support.uvdesk.com/en/folder/174" rel="nofollow ugc">https://support.uvdesk.com/en/folder/174</a>
Custom Forms – <a href="https://support.uvdesk.com/en/category/245" rel="nofollow ugc">https://support.uvdesk.com/en/category/245</a>
Tracking of Support Staff – <a href="https://support.uvdesk.com/en/folder/179" rel="nofollow ugc">https://support.uvdesk.com/en/folder/179</a>
Much More – <a href="https://support.uvdesk.com/en/" rel="nofollow ugc">https://support.uvdesk.com/en/</a>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/nd-fDLNNFfc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Whats new?</h3>
<ol>
<li>
With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
</li>
<li>
<a href="https://support.uvdesk.com/en/blog/uvdesk-how-to-install-and-configure-youtube-app" rel="nofollow ugc">YouTube</a> app integration is now available along with <a href="https://support.uvdesk.com/en/blog/uvdesk-sla" rel="nofollow ugc">SLA</a> and <a href="https://support.uvdesk.com/en/blog/uvdesk-ticket-delivery-status" rel="nofollow ugc">E-mail</a> delivery status.
</li>
<li>
Upload File Size of any limit from <a href="https://support.uvdesk.com/en/blog/uvdesk-google-drive" rel="nofollow ugc">Google Drive</a>, <a href="https://support.uvdesk.com/en/blog/uvdesk-onedrive" rel="nofollow ugc">OneDrive</a>, <a href="https://support.uvdesk.com/en/blog/uvdesk-box" rel="nofollow ugc">Box</a> and <a href="https://support.uvdesk.com/en/blog/uvdesk-dropbox" rel="nofollow ugc">Dropbox</a>.
</li>
</ol>
Free WordPress Helpdesk
To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk WordPress helpdesk is there to make it true.Provide
This app is free of cost.
It allows customer to send support request anytime 24×7
Admin and assigned could reply on support request
Using effective tools to manage tickets support team could respond quickly.
Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.
Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.
To garner customer’s details it allows to fetch order details of woocommerce store
Customer support and authentication simultaneously under crow’s net.
Both admin and customer gets notified on new query and new reply respectively.
Both admin and buyer can view history of tickets.
<h3>External Services</h3>
Google reCAPTCHA 
This plugin uses Google’s reCAPTCHA service to: 
– Protect forms from spam submissions 
– Verify human interaction with forms
Service provider: Google LLC 
– <a href="https://policies.google.com/terms" rel="nofollow ugc">reCAPTCHA Terms</a> 
– <a href="https://policies.google.com/privacy" rel="nofollow ugc">Google Privacy Policy</a>
Webkul Services Integration 
This plugin includes: 
1. Extension Discovery Service (wk.ext.js) 
 – Displays available Webkul extensions within admin panel 
 – Shows compatible addons for your wordpress/woocommerce system
<ol>
<li>Support Portal Integration (wksas.bundle.js)
<ul>
<li>Shows service status notifications</li>
<li>Displays maintenance updates</li>
<li>Links to official documentation</li>
</ul>
</li>
</ol>
These Webkul services: 
– Operate in read-only mode 
– Do not collect user/website data 
– Only display information from Webkul servers
Service provider: Webkul Software Pvt Ltd 
– <a href="https://webkul.com/privacy-policy/" rel="nofollow ugc">Webkul Privacy Policy</a>

UVdesk Free Helpdesk

Uvdesk is an omnichannel helpdesk designed to deliver swift and efficient customer support across multiple platforms.

Support Tickets v2 vs UVdesk Free Helpdesk