kezakez

<p>Support Tickets is a WordPress plugin which allows you to create and manage a simple support ticket system or helpdesk system on your WordPress site. If you are offering a support service and are looking for a simple tool to help you with that, Support Tickets is an excellent choice.</p>
<p>This code has been forked with the permission of the original author Takayuki Miyoshi @takayukister<br />
This fork contains bug fixes.<br />
The original code can be found at https://wordpress.org/extend/plugins/support-tickets/</p>
<p>The plugin is based on <a href="http://contactform7.com/" rel="nofollow ugc">Contact Form 7</a> plugin.</p>
<p><strong><a href="http://www.keza.net/support-tickets-v2/" rel="nofollow ugc">Home page</a></strong></p>
<h4>Multilingual Support</h4>
<p>You will have the ability to make a “multilingual support ticket system” with this plugin. This plugin allows you to write messages in your language and ask a professional translator to translate your message to another user’s language. This feature utilize the <a href="http://wpml.org/" rel="nofollow ugc">WPML</a> plugin, so you need to install the plugin beforehand.</p>
<h4>Translators</h4>
<ul>
<li>Italian (it_IT) – <a href="http://gidibao.net/" rel="nofollow ugc">Gianni Diurno</a></li>
<li>Japanese (ja) – <a href="http://ideasilo.wordpress.com" rel="nofollow ugc">Takayuki Miyoshi</a></li>
</ul>


Support Tickets v2

With this plugin, you can manage a simple support ticket system on your WordPress site.

NickDuncan

CodeCabin_

Jarryd Long

DylanAuty

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Nifty Desk.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets in a integrated and comprehensive support dashboard</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
<li>Basic reporting – Total tickets, solved tickets, average first reply time</li>
<li>Merge tickets with other tickets</li>
<li>Fully cutomizable email templates</li>
<li>Allow for HTML within tickets</li>
<li>Create your own child themes for your support area</li>
<li>REST API – create tickets, view tickets, and delete tickets.</li>
</ul>
<h4>Premium Features</h4>
<ul>
<li>Comprehensive and customizable support desk</li>
<li>Unlimited support agents</li>
<li>Unlimited quick responses</li>
<li>Receive email notifications when a new ticket has been assigned to you</li>
<li>Allow users and agents to upload files in support tickets</li>
<li>Allow tickets to be closed after a certain number of days</li>
<li>Create custom views to organize your tickets</li>
<li>Organize your support tickets into departments</li>
<li>Allow for multiple email collection channels</li>
<li>Schedule support tickets to be assigned to specific agents</li>
</ul>
<h4>Coming Soon</h4>
<ul>
<li>Android Mobile App</li>
</ul>
<h4>Why is using a Support Desk important</h4>
<p>Having a support desk on your website allows you to resolve issues faster and more efficiently. Simply put, a support desk allows you to organize information, steamline your workflow and eliminate any manual processes. By using a support desk such as Nifty Desk, you will no longer have to laboriously log issues by hand, dig through disorganized emails and let things slip through the cracks unknowingly.</p>
<p>If you can say ‘yes’ to any of the below points, it may be time to install Nifty Desk and declutter your product or service, one support ticket at a time:</p>
<ul>
<li>You find that things are inefficient, and often find that common issues are never addressed.</li>
<li>Multitasking is nearly impossible, especially considering you’re never sure where half of the issues lie with your product or service. </li>
<li>Your customers find it difficult to get in touch with you, or even obtain a resolution to an issue or problem. </li>
<li>You’re unaware if you’re fixing or making more problems on a day to day basis for your customer.</li>
<li>You have a negative or poor reputation as a business for following up and resolving your customer’s issues.</li>
</ul>
<h4>How can I provide outstanding support?</h4>
<p>As a business, we all want to be known for the excellent support we provide our customers. Below are just a few points you should follow to ensure your customers are having a great experience with you.</p>
<ul>
<li>Know your product well. Be confident about every aspect of it. Ensure your team is on the same page as well. </li>
<li>Be friendly. Add your personal touch to a response to prevent sounding like a predefined response. </li>
<li>Remember your manners – say please and thank you when asking and receiving something from the customer. </li>
<li>Greet the customer accordingly. Using the customer’s name in a reply is impressive in every language. </li>
<li>Show respect to the customer.</li>
<li>Be patient. Some customers may not understand your solution fully the first time round. </li>
<li>Listen. Take as much in from the customer before responding. This will allow you to provide a comprehensive and knowledgeable solution. </li>
<li>Never assume. Go back to basics first, and work your way through the problem, until you’ve found a suitable solution.</li>
</ul>


Nifty Desk – Ultimate Support Desk Plugin

One of the best support desk solutions I have used! Keep up the great work!

Best support desk!

Create a comprehensive support help desk and support ticket system in minutes with Nifty Desk.

Support Tickets v2 vs Nifty Desk – Ultimate Support Desk Plugin