Hotjar

Hotjar helps you to connect the dots between what your users do and why—so you can confidently create and optimize user experiences that convert. See what your users see, ask how they feel, and connect 1:1, all from one powerful and intuitive platform.
Hotjar Observe:
<ul>
<li>Visualize user behavior – Heatmaps visually represent where users click, move, and scroll on your site. With this context, you’ll be inspired with simple ways to improve your site.</li>
<li>Put yourself in their shoes – Watch recordings of real user behavior on your site. See visitors’ clicks, mouse movements, u-turns, and rage clicks. Learn what frustrates users and resolve issues early.</li>
<li>Measure conversions and learn why users drop off – Visualize your conversion flows with Funnels, and understand where your users are getting stuck by zooming into relevant recordings.</li>
<li>Explore and understand your metrics – Trends connects the dots between numbers and user behavior insights so you can visualize your most important metrics and find the recordings and heatmaps of the underlying user behavior with a single click.</li>
</ul>
Hotjar Ask:
<ul>
<li>Hear from your users – Surveys bring voice-of-customer to your decision-making. Gathering evidence for a landing page or feature? Use a targeted Survey to validate your ideas and better understand your users.</li>
<li>Get feedback with context – A real-time suggestion box on your site, Feedback lets users express frustration or delight about individual parts of your site, right down to the page, form, or image they’re looking at.</li>
</ul>
Hotjar Engage:
<ul>
<li>Connect with users – Automate the recruitment, scheduling, and hosting of moderated user interviews, and focus on what matters the most—connecting with users.</li>
</ul>
Hotjar Platform:
<ul>
<li>Stay on top of your user metrics – Use your Dashboard to get a high-level view of user data and spot issues before they become serious, identify trends, and find deeper insights.</li>
<li>Integrate Hotjar with the tools you love – Connect Hotjar with thousands of popular apps, so you can automate your work and have more time for what matters most—no code required.</li>
</ul>
This plugin provides a simple installation of Hotjar on your WordPress site. <a href="https://insights.hotjar.com/register?utm_source=wordpress&utm_medium=plugin" rel="nofollow ugc">Sign-up for your free trial today</a>!

The Hotjar plugin works as expected and it took less than a minute to get it up and running! The whole process was super smooth (and by "process" I mean simply copy-pasting my Hotjar site ID into Hotjar settings).

It's a 5 star plugin as is, but I'd love the addition of a user role restriction so I can exclude administrators from user recordings.

Up and running in a minute

It seems the data isn't sent to Hotjar, finally I prefer using the JS integration directly.

Plugin is not working


…Now it won't even correctly verify the installation. The tracking script was in my website yet the HotJar control panel claimed over and over that it wasn't when I tried to verify the installation. I tried FOUR different browsers, since it claimed that ad blocking in my primary browser was preventing it from working. The other 3 browsers have no ad-blocking extensions. Still no dice. I could see the requests reaching the site while trying to verify, and I even tested the requests that were made and, sure enough, the tracking script was installed.



So… I'm done. I'll find another way to tackle the task I needed to complete. My HotJar account is deleted and I will no longer be suggesting it to my customers.


Used to be good

The fast & visual way to understand your users.

kdrazkiewicz

zdunecki

LiveSession is a session replay tool that will help you learn more about your users. You can watch how they interact with your website. The sessions can be filtered according to different variables, including location, devices, browsers, engagement score,and many more.
LiveSession is a great solution for UX designers, marketing professionals, customer support teams, and everyone who works with websites.
This plugin allows you to install LiveSession on your WordPress website.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/WCgDTljLTsQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Features</h3>
<ul>
<li>Always-on session recordings – The software records everything the visitor does on the website, including mouse movements, scrolls, and clicks. The sessions can be replayed, rewatched, and analyzed later. You can see exactly what your user sees, just like you’re sitting next to them.</li>
<li>Engagement score – When you record a lot of sessions, it’s time-consuming to go through all of them one by one. Thanks to the engagement score, you can filter the most interesting recordings automatically.</li>
<li>Custom properties – Would you like to identify the users you’re watching? It’s possible with custom properties. You can import data from other analytics tools and add more context to your sessions.</li>
<li>Inspect mode – Track how users interact with particular elements of your website. Inspect mode allows you to find sessions that contain what you’re looking for.</li>
<li>Rage clicks and error clicks – Rage clicks detect JavaScript errors, while error clicks are recorded when the user clicks on something very fast and repeatedly. These two features will help you spot points of frustration.</li>
<li>Clickmaps – Clickmap allows you to see what elements of your website were clicked and how many times in a retroactive fashion. You can view aggregated click values from multiple sessions for a given section during session playbacks. With engagement heatmaps, you see the most frequently interacted elements of your web page from all sessions. This in turn helps the user refine their websites and CTAs for better conversion rates and lead generation, boosting company growth and success through optimized user experience.</li>
<li>DevTools – See all console logs in one view or by a severity level – info, warn and error. Debug your website or web application with ease and shorten the time needed to provide superb customer support.</li>
<li>Funnels (NEW) – analyze your visitors’ paths and boost conversion rates by eliminating obstacles that prevent your customers from buying. Use LiveSession Funnels to add another dimension to your UX research.</li>
</ul>
<h3>Use cases</h3>
LiveSession can be used by professionals from different fields:
<ul>
<li>UX/Product 
Use session recordings as a usability testing method. Research your design decisions, see what works and what can be improved.</li>
<li>Marketing 
Filter sessions by UTM tags and track the effectiveness of your campaigns. See how visitors interact with the website and find new marketing opportunities.</li>
<li>Customer support 
LiveSession can be integrated with the most popular help center tools (more details below). What’s more, you can assign support tiers to particular recordings. This will help you deliver the best service possible.</li>
<li>UX/Product 
Use session recordings as a usability testing method. Research your design</li>
<li>Software development 
Thanks to in-depth qualitative analysis, as well as automatic rage clicks and error clicks detection, you’re able to debug your web application faster.</li>
</ul>
<h3>Wide range of integrations</h3>
LiveSession can be integrated with:
<ul>
<li>other analytics stacks, such as Google Analytics, Google Tag Manager,and Segment</li>
<li>help center tools, including Intercom, LiveChat, HelpScout, Drift, Crisp,and Olark</li>
<li>E-commerce software, e.g. Shopify, BigCommerce,and Wix</li>
</ul>
The full list of integrations is available <a href="https://livesession.io/integrations?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">here</a>.
<h3>Testimonials</h3>
<blockquote>
We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!
</blockquote>
Gasper Vidovic, Databox
––––
<blockquote>
I believe that LiveSession is a must if you have a website, blog, online store, app. Seeing what users really do on your website, where they click, what they don’t click etc. will be the best what can happen to you that will help you design UI/UX that converts better. We noticed 110% increase in sign-ups, over 40% increase in paid subscriptions for our service and we have reduced churn by 40%.
</blockquote>
Wojciech Jasnos, RocketLink
<h3>Contact</h3>
If you have any other questions, please get in touch via hello@livesession.io

LiveSession – Visitor Recording for WordPress

LiveSession is a session replay tool that will help you learn more about your users. You can watch how they interact with your website.

Hotjar vs LiveSession – Visitor Recording for WordPress