videowhisper

<p>Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.</p>
<h4>Benefits</h4>
<ul>
<li>Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.</li>
<li>Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.</li>
<li>Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.</li>
<li>Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.</li>
<li>Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.</li>
<li>Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.</li>
<li>Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.</li>
<li>Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.</li>
</ul>
<h4>Features</h4>
<ul>
<li>Support pages in website frontend for starting/accessing conversations</li>
<li>Members can open a conversation directly, while visitors have to confirm their email first</li>
<li>Admins can see and access open Conversations from backend</li>
<li>Report Content button for any post types (configurable)</li>
<li>Contact Owner button for any post types (configurable)</li>
<li>Contact Creator in BuddyPress/BuddyBoss profile for configurable roles</li>
<li>My Conversations page to website frontend, to access own tickets by logged in users</li>
<li>Custom support departments for website / report content / contact content owner / contact user</li>
<li>Floating support buttons (contact, new messages) on all pages (can be disabled)</li>
<li>Message counter in backend (site support) and frontend (for creators)</li>
<li>Send webcam/screen/microphone recordings and file uploads in conversations</li>
<li>Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact</li>
<li>Custom form per department enables custom fields per conversation (ticket)</li>
<li>Invite by email to fill a form, contact a department or join a new conversation</li>
<li>Can messages, add to later messages for quick replies</li>
<li>Integrates with <a href="https://wordpress.org/plugins/paid-membership/" title="MicroPayments – Paid Author Subscriptions, Digital Assets, Downloads, Membership" rel="ugc">MicroPayments Plugin</a> for paid support (per conversation, message)</li>
<li>Registration forms:  register accounts in an external MySQL database, in example for <a href="https://github.com/videowhisper/videowhisper-webrtc" title="VideoWhisper WebRTC Server" rel="nofollow ugc">VideoWhisper WebRTC server</a></li>
<li>Multilanguage conversations with DeepL integration for translating messages on request</li>
</ul>
<p>More features to come …</p>
<h3>License</h3>
<p>This plugin is released under a GPL license.</p>


Contact Forms, Live Support, CRM, Video Messages

Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user interaction.

michaelbo

<p>This is a new plugin, designed from the ground up to bridge osTicket & WordPress.</p>
<p>I needed a support ticket system plugin for a site i was building and try most of the plugins on wordpress, I just couldn’t get them to work, so i decided to create a bridge for my clients current ticket system. After doing this I thought maybe someone else could use it also.</p>
<p>Old -> osTicket-WP-Bridge will email you and the client when new tickets and post replies are created, answer the tickets in the osTicket admin area as you normally would.</p>
<p>New -> In osTicket-WP-Bridge v1.9.2 you can now view tickets and post a reply in wordpress dashboard, no need to login to the admin area of osTicket to answer tickets.</p>
<p>I received a lot of emails on creating these functions in the wordpress admin area, so i did and some features that osTicket didn’t have, just to make it easier.</p>
<p>I will be adding more functions & features down the line to make it better for all, as you can see in my change log versions.</p>
<p>If there is something you would like to see in the next version, please let me know.</p>
<p>For Support/Qustions: http://a1-9.com/forums/<br />
osTicket Bridge Demo: http://osticket-wp-bridge.a1-9.com/</p>


osTicket WP Bridge

Integrate osTicket into your wordpress site with our easy to use osTicket WP Bridge plugin.

Contact Forms, Live Support, CRM, Video Messages vs osTicket WP Bridge