Contact Forms, Live Support, CRM, Video Messages

Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.

Benefits

• Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
• Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
• Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
• Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
• Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
• Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
• Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
• Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.

Features

• Support pages in website frontend for starting/accessing conversations
• Members can open a conversation directly, while visitors have to confirm their email first
• Admins can see and access open Conversations from backend
• Report Content button for any post types (configurable)
• Contact Owner button for any post types (configurable)
• Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
• My Conversations page to website frontend, to access own tickets by logged in users
• Custom support departments for website / report content / contact content owner / contact user
• Floating support buttons (contact, new messages) on all pages (can be disabled)
• Message counter in backend (site support) and frontend (for creators)
• Send webcam/screen/microphone recordings and file uploads in conversations
• Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
• Custom form per department enables custom fields per conversation (ticket)
• Invite by email to fill a form, contact a department or join a new conversation
• Can messages, add to later messages for quick replies
• Integrates with MicroPayments Plugin for paid support (per conversation, message)
• Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
• Multilanguage conversations with DeepL integration for translating messages on request

More features to come …

License

This plugin is released under a GPL license.

1. 

   Conversation (Ticket) View with Insert Files, Webcam/MicroPhone/Screen recordings

2. 

   Custom Form with custom fields: text, dropdown, toggle

3. 

   Buttons on content page

4. 

   Report content support form

5. 

   Floating support button on all pages

1.10

• Google tracking gtag for main events: contact view/new/confirm, conversation view/new, message new, form view/submit
• Tags

1.9

• Option to allow visitors start conversation before confirming contact (resulting in pending conversation)
• Counters for new and pending conversations in conversation list
• Support can see how many conversations a contact openeded and browse these
• Filter conversation list by status, department, contact
• Sort conversation list by status, created, updated

1.8

• Add/Remove contacts from conversations
• Reply to messages in tickets
• Set custom conversation/message price for MicroPayments support with videowhisper_support_micropayments
• Unsupported email provider domains (disable domains with email issues or common for spammers)
• Access contact fields from backend conversation view, by clicking contact

1.7

• Multilanguage conversations (each message can be in different language)
• DeepL integration for translating messages on request

1.6

• Create new converation for specific contact (registered or not registered) and send notification to join
• Invite by email to fill form, open conversation with specific department
• Sort contacts by last form update
• Canned messages/responses

1.5

• Insert audio/video recordings in conversations: webcam, screen, microphone
• Insert file uploads in conversations

1.4

• Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms
• Link parsing in conversation messages & custom fields
• Forms enable contacts to fill and update contact fields

1.3

• MicroPayments integration for paid support: clients pay on request and providers when they answer
• Conversation management (close, delete)

1.2

• Custom support departments for website / report content / contact content owner / contact user
• Integrate Report Content for any post types
• Integrate Contact Owner for any post types
• Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
• Floating support buttons (contact, new messages) on all pages (can be disabled)
• New message counter in backend (site support) and frontend (for creators)

1.1

• First release