videowhisper

Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.
<h4>Benefits</h4>
<ul>
<li>Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.</li>
<li>Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.</li>
<li>Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.</li>
<li>Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.</li>
<li>Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.</li>
<li>Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.</li>
<li>Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.</li>
<li>Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.</li>
</ul>
<h4>Features</h4>
<ul>
<li>Support pages in website frontend for starting/accessing conversations</li>
<li>Members can open a conversation directly, while visitors have to confirm their email first</li>
<li>Admins can see and access open Conversations from backend</li>
<li>Report Content button for any post types (configurable)</li>
<li>Contact Owner button for any post types (configurable)</li>
<li>Contact Creator in BuddyPress/BuddyBoss profile for configurable roles</li>
<li>My Conversations page to website frontend, to access own tickets by logged in users</li>
<li>Custom support departments for website / report content / contact content owner / contact user</li>
<li>Floating support buttons (contact, new messages) on all pages (can be disabled)</li>
<li>Message counter in backend (site support) and frontend (for creators)</li>
<li>Send webcam/screen/microphone recordings and file uploads in conversations</li>
<li>Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact</li>
<li>Custom form per department enables custom fields per conversation (ticket)</li>
<li>Invite by email to fill a form, contact a department or join a new conversation</li>
<li>Can messages, add to later messages for quick replies</li>
<li>Integrates with <a href="https://wordpress.org/plugins/paid-membership/" title="MicroPayments – Paid Author Subscriptions, Digital Assets, Downloads, Membership" rel="ugc">MicroPayments Plugin</a> for paid support (per conversation, message)</li>
<li>Registration forms: register accounts in an external MySQL database, in example for <a href="https://github.com/videowhisper/videowhisper-webrtc" title="VideoWhisper WebRTC Server" rel="nofollow ugc">VideoWhisper WebRTC server</a></li>
<li>Multilanguage conversations with DeepL integration for translating messages on request</li>
</ul>
More features to come …
<h3>License</h3>
This plugin is released under a GPL license.

Contact Forms, Live Support, CRM, Video Messages

Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user interaction.

CRM Perks

Samer Bazzi

This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at <a href="https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-freshdesk-plugin?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme" rel="nofollow ugc">crmperks.com</a>
Need FreshDesk Plugin for Woocommerce or Contact Form 7 ?
<ul>
<li>
<a href="https://www.crmperks.com/plugins/woocommerce-plugins/woocommerce-freshdesk-plugin/?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme" rel="nofollow ugc">Woocommerce FreshDesk Plugin</a>
</li>
<li>
<a href="https://www.crmperks.com/plugins/contact-form-plugins/contact-form-freshdesk-plugin/?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme" rel="nofollow ugc">Contact Form 7 FreshDesk</a>
</li>
</ul>
Connect FreshDesk
You can connect FreshDesk account to any Form by simply entering FreshDesk API key.
Mapping Ticket Fields
You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields.
Primary Key
Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field.
Error Reporting
If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address.
CRM Logs
Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk.
Export Logs
You can easily export Freshdesk Logs as a CSV file for bookkeeping, and accounting purposes.
Full Synchronization
All local entries are fully synchronized with Freshdesk entries. If you update/delete/restore a form entry in Gravity Forms that entry will be updated/deleted/restored in the Freshdesk.
Filter Entries
By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk.
Ticket Notes
You can send one to many fields as a Ticket Note in Freshdesk.
Task Status and Priority
You can choose ticket status and priority for new Tickets in Freshdesk.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/Yeu5Euuw_z4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<blockquote>
Premium Version.
Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. <a href="https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-freshdesk-plugin?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme" rel="nofollow ugc">Upgrade to Pro version</a>
<ul>
<li>Create Contacts and Companies.</li>
<li>Ticket tag field.</li>
<li>Ticket attachment field.</li>
<li>Custom fields field.</li>
<li>Phone Number field.</li>
<li>Lookup customer’s email using email lookup apis. We support all good email lookup apis.</li>
<li>20+ premium addons</li>
</ul>
<a href="https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-freshdesk-plugin/" rel="nofollow ugc">Upgrade to Pro version</a>
</blockquote>
Premium Addons
We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.<a href="https://www.crmperks.com/add-ons/?utm_medium=referral&utm_source=wordpress&utm_campaign=GF+FresDesk+Readme&utm_content=GF" rel="nofollow ugc">View All Add-ons</a>
Want to send data to other crm 
We have Premium Extensions for 20+ CRMs.<a href="https://www.crmperks.com/plugin-category/gravity-forms-plugins/?utm_source=wordpress&utm_medium=directory&utm_campaign=freshdesk_readme" rel="nofollow ugc">View All CRM Extensions</a>

WP Gravity Forms FreshDesk Plugin

The extension is easy to use and easy to set up. Great work, developers!

Easy to setup, easy to use

Gravity Forms FreshDesk Plugin allows you to quickly integrate Gravity Forms with FreshDesk.

Contact Forms, Live Support, CRM, Video Messages vs WP Gravity Forms FreshDesk Plugin