videowhisper

<p>Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.</p>
<h4>Benefits</h4>
<ul>
<li>Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.</li>
<li>Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.</li>
<li>Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.</li>
<li>Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.</li>
<li>Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.</li>
<li>Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.</li>
<li>Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.</li>
<li>Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.</li>
</ul>
<h4>Features</h4>
<ul>
<li>Support pages in website frontend for starting/accessing conversations</li>
<li>Members can open a conversation directly, while visitors have to confirm their email first</li>
<li>Admins can see and access open Conversations from backend</li>
<li>Report Content button for any post types (configurable)</li>
<li>Contact Owner button for any post types (configurable)</li>
<li>Contact Creator in BuddyPress/BuddyBoss profile for configurable roles</li>
<li>My Conversations page to website frontend, to access own tickets by logged in users</li>
<li>Custom support departments for website / report content / contact content owner / contact user</li>
<li>Floating support buttons (contact, new messages) on all pages (can be disabled)</li>
<li>Message counter in backend (site support) and frontend (for creators)</li>
<li>Send webcam/screen/microphone recordings and file uploads in conversations</li>
<li>Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact</li>
<li>Custom form per department enables custom fields per conversation (ticket)</li>
<li>Invite by email to fill a form, contact a department or join a new conversation</li>
<li>Can messages, add to later messages for quick replies</li>
<li>Integrates with <a href="https://wordpress.org/plugins/paid-membership/" title="MicroPayments – Paid Author Subscriptions, Digital Assets, Downloads, Membership" rel="ugc">MicroPayments Plugin</a> for paid support (per conversation, message)</li>
<li>Registration forms:  register accounts in an external MySQL database, in example for <a href="https://github.com/videowhisper/videowhisper-webrtc" title="VideoWhisper WebRTC Server" rel="nofollow ugc">VideoWhisper WebRTC server</a></li>
<li>Multilanguage conversations with DeepL integration for translating messages on request</li>
</ul>
<p>More features to come …</p>
<h3>License</h3>
<p>This plugin is released under a GPL license.</p>


Contact Forms, Live Support, CRM, Video Messages

Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user interaction.

mondula2016

<p>A simple, easy-to-set-up, and streamlined responsive ticket system to manage your customer support.<br />
Particularly well-suited to ensure transparent support for software applications.<br />
The plugin offers a built-in logic for ticket management, changelog documentation, FAQs,<br />
With this plugin, you can extend your WordPress website with an easy-to-use ticket system or develop a standalone solution as needed.</p>
<h3>Key Features</h3>
<p>Integrated Ticketsystem with unlimited number of Tickets<br />
Individualize Ticketnumbers – set ticket pre- and postfixes<br />
User-based Ticket management<br />
Integrated Ticket Filter (Status, Typ, Archive)<br />
Ticket grouping using tags<br />
Unlimited Numbers of Agents<br />
Easy integration of Documentations in several Formats<br />
Easy expandable Formulary for Tickets<br />
Unlimited tags<br />
Email notifications<br />
During the next weeks we will release a plus version with a  AI-powered chat function and some other great features.</p>
<h3>Coming soon Ticket Hub Plus Key Features</h3>
<p>AI Chat Bot<br />
integrate your personal AI ChatBot<br />
Upload Userlists<br />
Registration by user<br />
Admin choice activation automatically front end display of Support Tickets<br />
Export Tickets via CSV<br />
Automation archive</p>
<h3>Custom Shortcodes</h3>
<ul>
<li><code>[thub_form]</code> – Embed the ticket submission form on any page.</li>
<li><code>[thub_tickets]</code> – Display a list of all tickets.</li>
<li><code>[thub_faqs]</code> – Display the FAQ section.</li>
<li><code>[thub_documentation]</code> – Display the documentation section.</li>
<li><code>[thub_changelog]</code> – Display the change log section.</li>
<li><code>[thub_profile]</code> – Display the user’s profile and their tickets. Dont use on the same page as <code>[thub_tickets]</code>.</li>
</ul>


TicketHub

TicketHub is a plugin for managing support tickets, FAQs, documentation, and change logs. Streamline your customer support process with ease.

Contact Forms, Live Support, CRM, Video Messages vs TicketHub