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<p>LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.</p>
<p>LiveAgent AI Chatbot<br />
Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant.</p>
<h4>LiveAgent Explained in 1 Minute</h4>
<div class="embed-vimeo" style="text-align: center;"><iframe loading="lazy" src="https://player.vimeo.com/video/260761719" width="750" height="422" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe></div>
<h4>LiveAgent Core Features</h4>
<p>LiveAgent’s core features include:</p>
<p><strong>Universal inbox</strong><br />
LiveAgent’s <a href="https://www.liveagent.com/features/universal-inbox/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">universal inbox</a> is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket.</p>
<p><strong>Ticketing system</strong><br />
A hybrid ticket stream contains a <a href="https://www.liveagent.com/features/hybrid-ticket-stream/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">complete stream</a> of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.</p>
<p><strong>Live chat</strong><br />
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.</p>
<p><strong>Call center</strong><br />
Build a virtual <a href="https://www.liveagent.com/call-center-software/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">call center</a> as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.</p>
<p><strong>Customer Portal</strong><br />
The <a href="https://www.liveagent.com/features/customer-portal/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">customer portal</a> stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.</p>
<p><strong>Reporting</strong><br />
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.</p>
<p><strong>Mobile Apps</strong><br />
LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.</p>
<p><strong>Customer service</strong><br />
24-hour customer service and white-glove setup.</p>
<h4>Premium Features (on paid plans)</h4>
<ul>
<li>Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber</li>
<li>Knowledge Base</li>
<li>Customer forum</li>
<li>Rules & time rules</li>
<li>Departments</li>
<li>Advanced reporting</li>
<li>SLAs with reports</li>
<li>Multibrand support</li>
<li>Contacts & groups</li>
<li>Load data from your CRM</li>
<li>API & Integrations</li>
<li>Real-time visitor’s monitor</li>
<li>Chat invitations</li>
<li>Chat satisfaction surveys</li>
<li>Video call</li>
<li>IVR</li>
<li>Call routing & transfers</li>
<li>Hardware IP Phone</li>
<li>Unlimited call storage</li>
<li>Gamification</li>
<li>Sound configuration</li>
<li>Audit log</li>
<li>Search and replace</li>
<li>Time tracking</li>
<li>Additional Knowledgebase</li>
<li>Branding free</li>
</ul>
<h4>Languages available</h4>
<ul>
<li>English</li>
<li>Arabic</li>
<li>Bosnian </li>
<li>Catalan</li>
<li>Croatian</li>
<li>Czech</li>
<li>Danish</li>
<li>Dutch </li>
<li>Estonian</li>
<li>Filipino</li>
<li>Finnish</li>
<li>French</li>
<li>German</li>
<li>Greek</li>
<li>Hebrew</li>
<li>Hungarian</li>
<li>Chinese simplified</li>
<li>Chinese Traditional</li>
<li>Indonesian</li>
<li>Italian</li>
<li>Japanese</li>
<li>Korean</li>
<li>Latvian</li>
<li>Lithuanian</li>
<li>Macedonian</li>
<li>Malay</li>
<li>Montenegrin (Latin)</li>
<li>Norwegian</li>
<li>Persian</li>
<li>Polish</li>
<li>Portuguese, Brazilian</li>
<li>Romanian</li>
<li>Russian</li>
<li>Serbian (Latin)</li>
<li>Slovak</li>
<li>Slovenian</li>
<li>Spanish</li>
<li>Swedish</li>
<li>Thai</li>
<li>Turkish</li>
<li>Ukrainian</li>
<li>Vietnamese</li>
</ul>
<h4>Plugin features</h4>
<ul>
<li>Integrates WordPress with <a href="https://www.liveagent.com/live-chat-software/?a_aid=wordpress&utm_source=wordpress&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">live chat software</a></li>
<li>Instantly adds a chat button to your WordPress pages, no HTML or coding required</li>
</ul>
<h4>Comparisons</h4>
<ul>
<li><a href="https://www.liveagent.com/live-agent-alternatives/#wordpress" rel="nofollow ugc">LiveAgent alternatives</a></li>
</ul>
<h3>Arbitrary section</h3>
<p>Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.</p>
<p>If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@ladesk.com.</p>
<h3>Localizations</h3>
<p>This plugin is currently localized in the following languages:</p>
<ul>
<li>English (en_EN)</li>
<li>Slovak (sk_SK)</li>
<li>Hungarian (hu_HU)</li>
</ul>


LiveAgent – Omnichannel Help Desk & Live Chat Software

For a great product, the plugin leaves much to be desired. After activation, it threw up a bunch of errors. It messed up the styling of my admin page too.

Errors

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hyb …

LiveHelp The Chat eXperience

<ul>
<li>
<p>Customer service efficiency:<br />
One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email.</p>
</li>
<li>
<p>Customizable layout:<br />
In administrator dashboard you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Choose the best button and position for your needs.</p>
</li>
<li>
<p>Advanced chat features:<br />
You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays…</p>
</li>
<li>
<p>Compatibility with all browsers and OS:<br />
LiveHelp chat is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.</p>
</li>
<li>
<p>File Transfer:<br />
Transfer files directly via chat. The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment.</p>
</li>
<li>
<p>Complete chat logs available in real time for each connected user:<br />
Immediate information about users: the web page from which the request was turned and old chats.</p>
</li>
<li>
<p>Recorded chat sessions:<br />
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer’s frequently asked questions.</p>
</li>
<li>
<p>Advanced analytics:<br />
Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction.</p>
</li>
<li>
<p>Competitive costs:<br />
No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.</p>
</li>
</ul>
<p>This is the only official plugin for LiveHelp live chat.</p>
<h4>Translations</h4>
<p>You can add your translations here: <a href="https://translate.wordpress.org/projects/wp-plugins/livehelp-chat" rel="nofollow ugc">translate.wordpress.org</a></p>


LiveHelp chat

Perfetta. Si installa in pochi secondi e con pochi click è operativo!

Immediato e funzionale

Simple and efficient

Provide fast reliable live chat to assist your customer. Cloud based chat no setup fees. Fully customizable chat skin.

LiveAgent – Omnichannel Help Desk & Live Chat Software vs LiveHelp chat