onlinefotka

<h4>🇸🇰 Slovenský popis</h4>
Tento plugin pridáva do vášho WooCommerce e-shopu online formuláre na odstúpenie od zmluvy a reklamácie, plne v súlade s európskou Smernicou EÚ 2023/2673 a slovenským zákonom č. 108/2024 Z. z. o ochrane spotrebiteľa.
Pre koho je to určené:
Pre slovenských prevádzkovateľov WooCommerce e-shopov, ktorí potrebujú:
<ul>
<li>Splniť zákonnú povinnosť podľa EÚ smernice 2023/2673 (účinná od 19. 6. 2026), ktorá vyžaduje aby každý e-shop mal funkciu „Odstúpiť od zmluvy tu” priamo na webe (nie len PDF na stiahnutie).</li>
<li>Zjednodušiť proces reklamácií — zákazník vyplní reklamáciu online, nemusí tlačiť papierový formulár, môže priložiť fotografie vady.</li>
<li>Mať poriadok v reklamáciách — všetky odoslané reklamácie sa zhromaždia v administračnom rozhraní, kde môžete vyplniť reklamačný protokol, sledovať stav a vytlačiť oficiálny dokument.</li>
</ul>
Hlavné funkcie:
<ul>
<li>Odstúpenie od zmluvy — formulár cez shortcode <code>[withdrawal_form]</code>, tlačidlo „Odstúpiť od zmluvy tu” pri každej objednávke v Mojom účte, automatická kontrola 14-dňovej lehoty (po vypršaní sa tlačidlo skryje), HTML potvrdenie s presným dátumom a časom odoslania (zákonný dôkaz na trvalom nosiči).</li>
<li>Reklamácie — kompletný online reklamačný formulár cez shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>), všetky polia zo štandardného slovenského papierového formulára: meno/firma, telefón, e-mail, IBAN, výrobca, model, výrobné číslo, dátum predaja, číslo objednávky/faktúry, popis vady. Voliteľné nahrávanie fotografií vady (drag & drop, JPG/PNG/WEBP/HEIC, do 5 MB).</li>
<li>Reklamačný protokol — admin vyplní rozhodnutie (výmena/vrátenie ceny/zamietnutie), dátumy, IBAN na vrátenie. Vytlačiteľný A4 protokol (browser-natívne uloženie do PDF), pripravený na archiváciu.</li>
<li>30-dňová zákonná lehota — plugin posiela 5 dní pred uplynutím automatickú pripomienku adminovi (cez WP Cron). Žiadna pokuta od ÚZP za zameškané reklamácie.</li>
<li>Údaje predávajúceho — vyplníte IČO, DIČ, IČ DPH a adresu raz, zobrazuje sa v hlavičke formulárov aj na tlačenom protokole. Berie sa primárne z WooCommerce → Nastavenia → Všeobecné, voliteľný override.</li>
<li>Plne preložené do slovenčiny — formuláre aj admin rozhranie.</li>
</ul>
Čo plugin NEROBÍ:
<ul>
<li>Automatické refundy ani zmenu stavu objednávky vo WooCommerce</li>
<li>Generovanie dobropisov alebo vratových štítkov</li>
<li>Napojenie na dopravcov</li>
<li>Výnimky z práva na odstúpenie (digitálny obsah, hygienický tovar atď.)</li>
</ul>
Tieto kroky rieši prevádzkovateľ manuálne podľa svojich obchodných podmienok.
Inštalácia v 3 krokoch:
<ol>
<li>Aktivujte plugin</li>
<li>Vytvorte 2 stránky a vložte do nich shortcode <code>[withdrawal_form]</code> a <code>[complaint_form]</code></li>
<li>V Spotrebiteľské práva → Nastavenia zadajte URL týchto stránok + vyplňte IČO/DIČ ak ste firma</li>
</ol>
<h4>🇬🇧 English description</h4>
This plugin adds online forms for both withdrawal from contract and complaints (reklamácie) to your WooCommerce store, fully compliant with EU Directive 2023/2673 and Slovak Act No. 108/2024 Coll. on consumer protection.
<h4>Withdrawal from contract</h4>
<ul>
<li>Shortcode <code>[withdrawal_form]</code> — embeddable on any page</li>
<li>“Withdraw from contract here” button on every order in My Account (hides after 14 days)</li>
<li>Automatic 14-day withdrawal-period check — visual and server-side blocking after expiry</li>
<li>Automatic form pre-fill for logged-in customers</li>
<li>Order ownership verification: e-mail or postcode for guest checkouts</li>
<li>HTML confirmation e-mail with submission date and time (legal proof on a durable medium)</li>
<li>HTML notification e-mail to the shop owner — supports multiple recipients (comma-separated)</li>
<li>Rate limiting — max 10 attempts per hour per IP (admins bypass)</li>
<li>Legally exact button wording per Articles 1 and 3 of the directive</li>
</ul>
<h4>Complaints (reklamácie)</h4>
<ul>
<li>Shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>)</li>
<li>All fields matching the standard Slovak complaint form: buyer details, IBAN, brand, model, serial number, sale date, order number, invoice, defect description</li>
<li>Brand and model are optional — focus is on the defect description</li>
<li>Separate “Order number” field — auto-filled from order dropdown for logged-in customers, manual text input for guests</li>
<li>Optional photo upload with drag & drop (up to 5 photos by default, configurable)</li>
<li>Secure photo handling — real MIME-type verification (JPG, PNG, WEBP, HEIC), .htaccess protection, random filename hash, realpath safety check</li>
<li>Auto-fill from order selection for logged-in customers (brand, model, sale date, order number, invoice number)</li>
<li>Admin complaint list with filter (by status), search (name, e-mail, invoice, order number, ID) and pagination</li>
<li>Admin “Reklamačný protokol” form — fill resolution (exchange / refund / rejected), expert assessment contact, dates</li>
<li>Status pipeline: New → In progress → Resolved / Rejected (coloured badges)</li>
<li>“Date resolved” is required when closing a complaint (auto-fills today if empty)</li>
<li>Internal notes field (private) — visible only to admins, NOT included in print or customer e-mails</li>
<li>Delete action with confirmation and disk cleanup of attached photos</li>
<li>Optional status update e-mail to customer</li>
<li>Printable A4 view — buyer-filled form + protocol on one page (browser-native print to PDF)</li>
<li>Seller info settings — IČO, DIČ, IČ DPH, correspondence address (hybrid: WC Store Address + plugin overrides)</li>
<li>WP Cron daily reminder e-mail to admin 5 days before the 30-day legal deadline expires (each complaint reminded only once)</li>
<li>30-day legal deadline reminder per Act No. 108/2024 Coll.</li>
</ul>
<h4>Common features</h4>
<ul>
<li>Dedicated top-level admin menu “Spotrebiteľské práva” (Consumer Rights) with 3 clean submenus: Withdrawals from contract, Complaints, Settings</li>
<li>Database log of all submissions (separate tables for withdrawals and complaints)</li>
<li>Full multilingual support (EN, SK, CS, HU, DE, PL) — auto-detected from WordPress Site Language</li>
<li>HPOS and legacy WooCommerce compatibility</li>
<li>WordPress Privacy Policy integration in GDPR consent</li>
<li>Automatic DB schema upgrades — new columns are added on plugin load if missing (no manual SQL needed)</li>
</ul>
<h4>WooCommerce compatibility</h4>
The plugin works with both order-storage systems:
<ul>
<li>HPOS (High Performance Order Storage) — new <code>wc_orders</code> tables, WooCommerce 7.1+</li>
<li>Legacy — classic storage via WordPress posts/postmeta</li>
</ul>
Switching is fully automatic. HPOS compatibility is declared via <code>FeaturesUtil</code> — the plugin shows a green compatibility badge in WooCommerce > Settings > Advanced.
<h4>Legislation</h4>
The plugin is designed in compliance with:
<ul>
<li>EU Directive 2023/2673 (effective 19 June 2026)</li>
<li>Slovak Act No. 108/2024 Coll. on consumer protection (replaced Act No. 102/2014 Coll. effective 1 July 2024)</li>
</ul>
<h4>What the plugin does NOT do</h4>
<ul>
<li>Exceptions from the right of withdrawal (digital content, hygiene goods, etc.)</li>
<li>Automatic refunds or order status changes in WooCommerce</li>
<li>Generating credit notes or return labels</li>
<li>Carrier integration</li>
</ul>
These steps are handled by the shop owner manually according to their terms and conditions.
<h4>Usage</h4>
Withdrawal from contract:
<ol>
<li>Create a page and insert the shortcode <code>[withdrawal_form]</code></li>
<li>In Consumer Rights → Settings, enter the URL of that page</li>
<li>Add a link to that page in your site footer</li>
</ol>
Complaints (reklamácie):
<ol>
<li>Create a separate page and insert the shortcode <code>[complaint_form]</code></li>
<li>In Consumer Rights → Settings, enter the URL of that page</li>
<li>Fill in the Seller info section (IČO/DIČ if applicable) — these details appear on the printed protocol</li>
</ol>

Spotrebiteľské práva pre WooCommerce

Withdrawal-from-contract & complaint (reklamácia) forms for WooCommerce. EU Directive 2023/2673 + SK Act 108/2024 ready.

WebToffee

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.
EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.
No coding required. Works right out of the box.
<h4>What the plugin does</h4>
For your customers:
<ul>
<li>A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period</li>
<li>Customers can select which items to withdraw (full order or individual products)</li>
<li>A simple form collects their name, email, and an optional reason</li>
<li>A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”)</li>
<li>Customers receive an email confirmation once the request is submitted</li>
</ul>
For you as the store admin:
<ul>
<li>A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance</li>
<li>At-a-glance stats: open requests and approvals over the last 30 days</li>
<li>Filter requests by status, date range, or order number</li>
<li>View full request details — order info, customer email, request type, reason, and a complete activity log</li>
<li>Approve or reject requests with one click</li>
<li>Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients</li>
</ul>
<h4>Key features</h4>
<ul>
<li>Withdrawal button on the orders page — visible to customers within the configured withdrawal window</li>
<li>Partial withdrawal support — customers can withdraw individual items instead of the entire order</li>
<li>Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent</li>
<li>Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place</li>
<li>Automatic footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements</li>
<li>Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days)</li>
<li>Product exclusions — exclude by product type, entire categories, or specific individual products</li>
<li>Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)</li>
<li>Order status automation — automatically update order status when a request is submitted or approved</li>
<li>Reason field — optionally require customers to provide a reason when submitting a request</li>
<li>Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only</li>
<li>Data management — optionally delete all plugin data on uninstall</li>
</ul>
<h4>Why this matters</h4>
Under <a href="https://eur-lex.europa.eu/eli/dir/2023/2673/oj/eng" rel="nofollow ugc">EU Directive 2023/2673</a>, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.
The directive specifically requires:
<ul>
<li>A withdrawal function that is prominently displayed and continuously available during the withdrawal period</li>
<li>The function must be clearly labelled (e.g. “Withdraw from contract here” or similar)</li>
<li>A two-step confirmation to prevent accidental withdrawals</li>
<li>An acknowledgement of receipt sent to the customer on a durable medium (e.g. email)</li>
</ul>
This plugin implements all of the above.
<h4>Getting started</h4>
For a complete walkthrough, see the <a href="https://www.webtoffee.com/docs/woocommerce-eu-withdrawal/how-to-setup-woocommerce-order-withdrawal-button-to-comply-with-eu-directives/" rel="nofollow ugc">setup guide</a>.
<ol>
<li>Install and activate the plugin</li>
<li>Go to WooCommerce > Withdrawals > Settings to configure your preferences</li>
<li>Set your withdrawal page, period, and footer link options</li>
<li>Publish the withdrawal page (created automatically as a draft on installation)</li>
<li>Test the flow by placing a test order and using the Request Withdrawal button</li>
</ol>
<h4>Support</h4>
For questions or assistance, visit our <a href="https://wordpress.org/support/plugin/wt-eu-withdrawal-button/" rel="ugc">support page</a>.

WebToffee EU Order Withdrawal Button for WooCommerce

Add a legally compliant EU withdrawal button to your WooCommerce store. It allows customers to exercise their 14-day right of withdrawal online.

Spotrebiteľské práva pre WooCommerce vs WebToffee EU Order Withdrawal Button for WooCommerce