replyitai

ReplyIt Chat Widget brings GPT-4 powered customer support directly to your WordPress website. Unlike basic chatbots with decision trees, ReplyIt understands natural language and provides intelligent, contextual responses 24/7.
<h4>Key Features</h4>
<ul>
<li>AI-Powered Responses: GPT-4 understands context, handles complex questions, and provides accurate answers</li>
<li>WooCommerce Integration: Order tracking, product search, cart assistance, stock information</li>
<li>Blog Content Integration: AI can search, summarize, and discuss your blog posts with visitors</li>
<li>Easy Setup: Just copy Widget ID and API Secret – no coding required</li>
<li>Multi-language Support: Communicate in 20+ languages automatically</li>
<li>Mobile Responsive: Perfect experience on all devices</li>
<li>Privacy Focused: GDPR compliant with encrypted communications</li>
</ul>
<h4>WooCommerce Features</h4>
<ul>
<li>Order Tracking: Customers ask “Where is my order?” and get real-time status</li>
<li>Product Search: AI searches products by name, SKU, or category</li>
<li>Cart Assistance: Help with cart issues and checkout questions</li>
<li>Stock Information: Real-time availability and pricing</li>
<li>Proactive Messages: Cart abandonment recovery and product page assistance</li>
</ul>
<h4>Blog Content Features</h4>
<ul>
<li>Content Search: AI searches through your posts and pages to find relevant information</li>
<li>Article Summaries: AI can summarize long articles and provide key takeaways</li>
<li>Smart Recommendations: Suggests related articles based on conversation context</li>
<li>Category Browsing: Visitors can ask about topics and get relevant posts</li>
</ul>
<h4>Use Cases</h4>
<ul>
<li>E-commerce: Product questions, order tracking, cart recovery</li>
<li>Blogs: Content discovery, article summaries, FAQ automation</li>
<li>Service Businesses: Lead capture, appointment questions, service info</li>
<li>Education: Course inquiries, enrollment help, content navigation</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.8 or higher</li>
<li>PHP 7.4 or higher</li>
<li>Active ReplyIt account (<a href="https://replyit.ai" rel="nofollow ugc">sign up free</a>)</li>
<li>WooCommerce 5.0+ (optional, for e-commerce features)</li>
</ul>
<h3>External Services</h3>
This plugin connects to the ReplyIt.ai external service (https://replyit.ai) to provide AI-powered chat functionality on your website. The plugin cannot function without this external service. All API requests are sent to the domain <code>https://replyit.ai</code>. Below is a detailed explanation of all external connections and data transmissions.
<h4>Service Provider</h4>
<ul>
<li>Service Name: ReplyIt.ai</li>
<li>Website: <a href="https://replyit.ai" rel="nofollow ugc">https://replyit.ai</a></li>
<li>Terms of Service: <a href="https://replyit.ai/terms" rel="nofollow ugc">https://replyit.ai/terms</a></li>
<li>Privacy Policy: <a href="https://replyit.ai/privacy" rel="nofollow ugc">https://replyit.ai/privacy</a></li>
</ul>
<h4>Data Transmitted</h4>
1. Chat Widget Script
<ul>
<li>URL: <code>https://replyit.ai/widget.js</code></li>
<li>When: On every page load where the widget is enabled</li>
<li>Data sent: Widget ID (configured in settings)</li>
<li>Purpose: Loads the chat interface for visitors</li>
</ul>
2. Domain Registration
<ul>
<li>URL: <code>https://replyit.ai/api/widgets/{widget_id}/add-domain</code></li>
<li>When: When you save the plugin settings in the WordPress admin</li>
<li>Data sent: Your website domain name</li>
<li>Purpose: Registers your domain so the widget is authorized to load on your site</li>
</ul>
3. WooCommerce Context Data
<ul>
<li>URL: <code>https://replyit.ai/api/widgets/{widget_id}/context</code></li>
<li>When: On page load when WooCommerce integration is enabled</li>
<li>Data sent:
<ul>
<li>Current page type (product page, cart, checkout)</li>
<li>Cart contents (product names, quantities, prices) if on cart/checkout</li>
<li>Current product details if on a product page</li>
<li>Customer email and name (only if logged in and customer consented to chat)</li>
</ul>
</li>
<li>Purpose: Provides context to the AI so it can assist with relevant product and order queries</li>
</ul>
4. Order Status Data
<ul>
<li>URL: <code>https://replyit.ai/api/widgets/{widget_id}/tools/order-status</code></li>
<li>When: When a customer requests order tracking through the chat widget</li>
<li>Authentication: Server-to-server only (requires API Secret in X-Widget-Secret header)</li>
<li>Data sent:
<ul>
<li>Order ID and order key (customer must provide from their confirmation email)</li>
<li>Order status and items</li>
<li>Shipping information</li>
</ul>
</li>
<li>Purpose: Enables the AI to provide order tracking information to verified customers</li>
<li>Security: This endpoint is NOT publicly accessible – it requires valid API credentials</li>
</ul>
5. WooCommerce Settings Synchronization
<ul>
<li>URL: <code>https://replyit.ai/api/widgets/{widget_id}/settings/woocommerce</code></li>
<li>When: When you save WooCommerce settings in the plugin admin</li>
<li>Data sent: Feature enable/disable settings (e.g., order tracking on/off, product search on/off). No personal data is sent.</li>
<li>Purpose: Synchronizes which WooCommerce features are enabled with the AI service</li>
</ul>
6. Blog Settings Synchronization
<ul>
<li>URL: <code>https://replyit.ai/api/widgets/{widget_id}/settings/blog</code></li>
<li>When: When you save Blog settings in the plugin admin</li>
<li>Data sent: Feature enable/disable settings (e.g., blog search on/off, blog content on/off). No personal data is sent.</li>
<li>Purpose: Synchronizes which blog features are enabled with the AI service</li>
</ul>
<h4>Data Security</h4>
<ul>
<li>All data is transmitted over HTTPS (encrypted in transit)</li>
<li>API requests are authenticated using your Widget Secret (X-Widget-Secret header)</li>
<li>Order data requires customer verification (order key) before retrieval</li>
<li>No data is stored on ReplyIt servers longer than necessary for chat functionality</li>
<li>You can delete all data by removing the widget from your ReplyIt dashboard</li>
</ul>
<h4>User Consent</h4>
We recommend informing your website visitors about the chat widget in your privacy policy. The widget only processes data when visitors actively engage with it or when they are logged in and have consented to data processing.

ReplyIt Chat Widget

AI-powered chat widget with WooCommerce and blog content integration for automated customer support and sales.

alinrizea

Sonia is an AI chatbot for WooCommerce that helps you sell more and answer fewer support emails. It adds a conversational assistant to your store, powered by the DBM-AI cloud service. Visitors get instant, accurate answers about your products — and you get fewer repetitive questions in your inbox.
Sonia is grounded in your real product catalog and site content, so it answers accurately about your store instead of giving generic AI guesses. It has two jobs:
<ol>
<li>Shop assistant — answers product questions, searches your WooCommerce catalog, compares items, recommends alternatives, and notifies shoppers when products are back in stock.</li>
<li>Form completion assistant — guides visitors through forms with field-by-field help, multi-field pre-fill from natural language, and accessibility features.</li>
</ol>
Why store owners use it:
<ul>
<li>Sell more — Sonia helps turn browsers into buyers with instant product search, side-by-side comparisons, and personalised recommendations.</li>
<li>Cut customer support costs — by answering product, stock, and FAQ questions automatically, around the clock, Sonia helps keep repetitive questions out of your inbox.</li>
<li>Bring shoppers back — automatic restock notifications re-engage visitors who were interested in out-of-stock items.</li>
<li>Accurate, not generic — Sonia answers from your actual catalog and crawled site content, so replies are about your store, not made-up AI guesses.</li>
<li>Speaks in your brand’s voice — set Sonia’s name, personality and language yourself; and with on-demand specialisation she can be tuned to your industry and individual brand, so she answers with your tone and your brand’s own knowledge.</li>
</ul>
Features:
<ul>
<li>Conversational shop assistant for WooCommerce — product search, details, comparison, recommendations, restock notifications</li>
<li>Form completion assistant — field help icons, multi-field pre-fill from natural language</li>
<li>Multilingual product search — visitors can search in 8 languages (EN, RO, ES, FR, DE, IT, PT, NL) even if your catalog is in a different language</li>
<li>Smart query matching — fuzzy matching maps visitor queries to your store’s categories, brands, colours, and sizes</li>
<li>Personalisation — configurable name, personality, voice and language, plus optional on-demand specialisation for industry- and brand-specific knowledge</li>
<li>Optional text-to-speech for AI replies</li>
<li>Optional speech-to-text voice input</li>
<li>Works with Contact Form 7, WPForms, Gravity Forms, Elementor Forms, and any HTML form</li>
<li>Shadow DOM isolation — zero CSS conflicts with your theme</li>
<li>Mobile responsive</li>
<li>Per-page enable/disable control</li>
<li>Optional Cloudflare Turnstile bot protection</li>
<li>Privacy-first: PII is sanitized before reaching the AI</li>
</ul>
Setup:
<ol>
<li>Install and activate the plugin</li>
<li>Go to Settings > DBM Sonia Shop Assistant</li>
<li>Paste your API key from your <a href="https://dbm-ai.com/ai-form/dashboard/" rel="nofollow ugc">DBM-AI Dashboard</a></li>
<li>Choose your form selector (auto-detected for popular form plugins)</li>
<li>Done!</li>
</ol>
For step-by-step guides see the <a href="https://dbm-ai.com/ai-form/tutorials/" rel="nofollow ugc">Tutorials</a>.
<h3>External services</h3>
This plugin relies on two third-party services. Both are documented below so site owners and visitors know what data is sent and when.
<h4>1. DBM-AI</h4>
What it is and what it is used for: DBM-AI is the cloud AI service that powers the conversational chat widget (shop assistant + form assistant). The plugin loads the chat widget script from this service and forwards visitor chat messages to it for AI processing.
What data is sent and when:
<ul>
<li>On each visitor chat message: the message text, conversation context, current page URL, and your site’s API key are sent to the DBM-AI API.</li>
<li>When you save the API key, test the connection, or connect WooCommerce from the settings page: your API key, site URL, and (if WooCommerce is enabled) read-only WooCommerce REST API credentials are sent.</li>
<li>When the chat widget is loaded on a page: the widget script is fetched from <code>https://dbm-ai.com/ai-form/plugin.js</code>.</li>
<li>When text-to-speech is enabled and the AI replies: synthesized audio is streamed from the DBM-AI API.</li>
</ul>
Service provided by DBM-AI (https://dbm-ai.com):
<ul>
<li>Terms of Service: https://dbm-ai.com/ai-form/terms/</li>
<li>Privacy Policy: https://dbm-ai.com/ai-form/privacy-policy/</li>
</ul>
By activating this plugin and entering your API key you agree to the DBM-AI Terms of Service and Privacy Policy.
<h4>2. Cloudflare Turnstile (optional)</h4>
What it is and what it is used for: Cloudflare Turnstile is a CAPTCHA-style bot-protection service. The plugin only loads it if you enter a Turnstile Site Key in the settings page. When enabled, the Turnstile widget is shown on protected forms / chat sessions to verify that the visitor is not a bot.
What data is sent and when:
<ul>
<li>When a visitor loads a page where Turnstile is enabled, the Turnstile JavaScript is loaded from <code>https://challenges.cloudflare.com/turnstile/v0/api.js</code>.</li>
<li>The browser then exchanges environmental signals (IP address, browser fingerprint data, behavioural signals) with Cloudflare to generate a verification token. This is handled by Cloudflare and described in their privacy policy.</li>
<li>The verification token is included with the visitor’s chat / form submission so the server can validate it.</li>
</ul>
Service provided by Cloudflare, Inc. (https://www.cloudflare.com):
<ul>
<li>Terms of Service: https://www.cloudflare.com/website-terms/</li>
<li>Privacy Policy: https://www.cloudflare.com/privacypolicy/</li>
</ul>
If you do not enter a Turnstile Site Key, no requests are made to Cloudflare.

DBM Sonia – AI Shop Assistant for WooCommerce

AI chatbot and shop assistant for WooCommerce — answers product questions 24/7, guides shoppers to buy, and helps cut customer support costs.

ReplyIt Chat Widget vs DBM Sonia – AI Shop Assistant for WooCommerce