Teet Bergmann

peeterpaanike

<p>Right of Withdrawal flow for shop implements the consumer right of withdrawal mandated by the European Union <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Consumer Rights Directive (2011/83/EU)</a>, giving customers a clean, server-validated way to exercise their 14-day cooling-off period.</p>
<p>The plugin adds a “Withdraw from order” button in the customer’s account, opens an accessible modal where customers can pick specific items, enter an IBAN and select a withdrawal reason, then notifies the shop via HTML email and tracks the refund through to completion.</p>
<h4>Key features</h4>
<ul>
<li>Full or partial withdrawal — customers select specific items and quantities.</li>
<li><strong>Server-side amount calculation</strong> — line totals are read from the order, never trusted from the client. Coupon discounts are correctly accounted for via <code>WC_Order_Item::get_total()</code>.</li>
<li><strong>IBAN format + Mod-97 validation</strong> (works in any EU country with <code>bcmod</code> or pure-PHP fallback).</li>
<li>Order-meta storage (withdrawal date, IBAN, reason, items, refund status).</li>
<li>Admin metabox with status updates: <em>Mark as refunded</em> / <em>Mark as partially refunded</em>.</li>
<li>Optional automatic creation of an order refund record (with optional restock).</li>
<li>Direct link to the withdrawal modal from the order confirmation email. The link opens the customer’s account “View order” page; standard WordPress / WooCommerce authentication applies — no custom login, no magic-link auto-login.</li>
<li>HTML emails for both customer and admin; styled inline for Gmail/Outlook compatibility.</li>
<li>HPOS (Custom Order Tables) compatible.</li>
<li>Settings page nested under the <strong>WooCommerce</strong> menu.</li>
</ul>
<h4>Compliance reference</h4>
<ul>
<li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Directive 2011/83/EU on consumer rights</a>, Articles 9–14 (Right of withdrawal).</li>
<li>The 14-day period is configurable; the plugin defaults to the directive’s prescribed minimum.</li>
<li>Refunds are processed to the bank account supplied by the consumer (IBAN), satisfying the directive’s requirement to use the same payment means <em>unless</em> the consumer explicitly agrees to another method.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WooCommerce 7.0 or later</li>
<li>PHP 8.0 or later</li>
<li>WordPress 6.0 or later</li>
</ul>


Right of Withdrawal flow for shop

EU Directive 2011/83/EU compliant 14-day right-of-withdrawal flow — partial returns, IBAN refunds, HTML emails, HPOS-ready.

riinagency

<p>EU Directive 2023/2673 gives online shoppers across the EU a clear right to withdraw from a purchase. From <strong>June 19, 2026</strong>, every WooCommerce store selling to EU consumers needs an easy, visible way for customers to start a withdrawal.</p>
<p><strong>EU Withdrawal Button for WooCommerce</strong> does exactly that — and nothing you have to think about. You switch it on, and the whole withdrawal process runs on its own. Here is what happens.</p>
<h4>What your customers see</h4>
<ol>
<li><strong>Their right to withdraw is shown up front.</strong> As soon as a customer places an order, their order confirmation email already includes a “Withdraw from this order” button and a note telling them how many days they have to change their mind. Customers see their rights respected from the very first moment — which builds trust in your store.</li>
<li><strong>The button is always within reach.</strong> A sticky withdrawal button also sits on every page of your store, so anyone — including guest customers with no account — can start a withdrawal at any time during the period.</li>
<li><strong>They fill in a short form.</strong> The customer enters their order number and the email they used at checkout. No login required.</li>
<li><strong>They confirm.</strong> The plugin shows their order summary, the customer clicks “Confirm withdrawal”, and that’s it.</li>
<li><strong>They get written proof.</strong> The customer immediately receives a timestamped confirmation email that serves as proof of their withdrawal request, as required by the Directive.</li>
</ol>
<h4>What you see as the store owner</h4>
<ol>
<li><strong>You get notified.</strong> An email lands in your inbox the moment a request comes in.</li>
<li><strong>The order is flagged for you.</strong> The order status changes to “Withdrawal Requested” and a note is added to the order, so nothing gets lost.</li>
<li><strong>You set the withdrawal period.</strong> It defaults to 14 days (the EU standard), but you can change it — and the plugin uses your value everywhere: in the order-email note, in the form, and in the validation check.</li>
<li><strong>You stay in control of the money.</strong> The plugin never touches payments — you issue the refund through your normal WooCommerce workflow, exactly as today.</li>
</ol>
<p>That’s the whole flow. The customer gets a simple, legal way to withdraw; you get a tidy, trackable request — with zero manual work once it’s switched on.</p>
<h4>Features</h4>
<ul>
<li>Sticky withdrawal button on every page (text and styling configurable)</li>
<li>“Withdraw from this order” button inside WooCommerce order emails — works for guest customers</li>
<li>Modal popup or dedicated page mode</li>
<li>Order validation (order number + email + withdrawal-period check)</li>
<li>Custom “Withdrawal Requested” WooCommerce order status</li>
<li>Timestamped confirmation email to the customer + notification to the merchant</li>
<li>WooCommerce email integration (shows under WooCommerce <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Emails)</li>
<li>Works with custom order number plugins (Sequential Order Numbers, etc.)</li>
<li>WCAG 2.1 AA accessible (keyboard navigation, focus trap, ARIA labels)</li>
<li>Rate limiting to prevent abuse</li>
<li>Translation-ready (.pot file included)</li>
<li>HPOS (High-Performance Order Storage) compatible</li>
</ul>
<h4>Who is this for?</h4>
<p>WooCommerce store owners who sell to EU consumers and want a clear, compliant withdrawal process that runs by itself — without coding, legal headaches, or extra work for the customer.</p>
<h4>Disclaimer</h4>
<p>This plugin is a technical tool that helps implement a withdrawal flow. It does not constitute legal advice and does not guarantee compliance with any specific regulation. Consult a legal professional to ensure your store meets all applicable requirements.</p>


EU Withdrawal Button for WooCommerce – Right of Withdrawal Form (Directive 2023/2673)

Free EU right-of-withdrawal button & form for WooCommerce. Directive 2023/2673: order validation, 14-day check, guest customers & merchant emails.

Right of Withdrawal flow for shop vs EU Withdrawal Button for WooCommerce – Right of Withdrawal Form (Directive 2023/2673)