Teet Bergmann

peeterpaanike

<p>Right of Withdrawal flow for shop implements the consumer right of withdrawal mandated by the European Union <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Consumer Rights Directive (2011/83/EU)</a>, giving customers a clean, server-validated way to exercise their 14-day cooling-off period.</p>
<p>The plugin adds a “Withdraw from order” button in the customer’s account, opens an accessible modal where customers can pick specific items, enter an IBAN and select a withdrawal reason, then notifies the shop via HTML email and tracks the refund through to completion.</p>
<h4>Key features</h4>
<ul>
<li>Full or partial withdrawal — customers select specific items and quantities.</li>
<li><strong>Server-side amount calculation</strong> — line totals are read from the order, never trusted from the client. Coupon discounts are correctly accounted for via <code>WC_Order_Item::get_total()</code>.</li>
<li><strong>IBAN format + Mod-97 validation</strong> (works in any EU country with <code>bcmod</code> or pure-PHP fallback).</li>
<li>Order-meta storage (withdrawal date, IBAN, reason, items, refund status).</li>
<li>Admin metabox with status updates: <em>Mark as refunded</em> / <em>Mark as partially refunded</em>.</li>
<li>Optional automatic creation of an order refund record (with optional restock).</li>
<li>Direct link to the withdrawal modal from the order confirmation email. The link opens the customer’s account “View order” page; standard WordPress / WooCommerce authentication applies — no custom login, no magic-link auto-login.</li>
<li>HTML emails for both customer and admin; styled inline for Gmail/Outlook compatibility.</li>
<li>HPOS (Custom Order Tables) compatible.</li>
<li>Settings page nested under the <strong>WooCommerce</strong> menu.</li>
</ul>
<h4>Compliance reference</h4>
<ul>
<li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Directive 2011/83/EU on consumer rights</a>, Articles 9–14 (Right of withdrawal).</li>
<li>The 14-day period is configurable; the plugin defaults to the directive’s prescribed minimum.</li>
<li>Refunds are processed to the bank account supplied by the consumer (IBAN), satisfying the directive’s requirement to use the same payment means <em>unless</em> the consumer explicitly agrees to another method.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WooCommerce 7.0 or later</li>
<li>PHP 8.0 or later</li>
<li>WordPress 6.0 or later</li>
</ul>


Right of Withdrawal flow for shop

EU Directive 2011/83/EU compliant 14-day right-of-withdrawal flow — partial returns, IBAN refunds, HTML emails, HPOS-ready.

wpaluchmits

<p><strong>One Click Return for WooCommerce</strong> is a compliance-first plugin that implements the digital right of withdrawal required by <strong>EU Directive 2023/2673 (Art. 11a)</strong> directly in your WooCommerce store.</p>
<p>Built and maintained by <strong><a href="https://mits.pl" rel="nofollow ugc">MITS</a></strong> — a software house from Lublin, Poland, specialising in WooCommerce, web applications and e-commerce solutions.</p>
<p><strong>Polski:</strong> Zwrot jednym kliknięciem WooCommerce — gotowe rozwiązanie do obsługi prawa do odstąpienia od umowy zgodnie z Dyrektywą UE 2023/2673. Więcej na <a href="https://mits.pl" rel="nofollow ugc">mits.pl</a>.</p>
<p>Unlike generic refund plugins, this plugin was built <em>from the ground up</em> for the directive — every feature maps directly to a legal requirement.</p>
<h4>How it works</h4>
<ol>
<li>Customer clicks “Return order” — from their account, the footer link, or directly from the order confirmation email.</li>
<li>A 2-step form opens: Step 1 identifies the order (email + order number, no login required). Step 2 selects items and confirms.</li>
<li>The customer receives an <strong>instant confirmation email</strong> (required by Art. 11a as a “durable medium”).</li>
<li>Store staff receives a notification and manages the withdrawal from WooCommerce admin.</li>
</ol>
<h4>Key features</h4>
<p><strong>Compliance out of the box</strong></p>
<ul>
<li>✅ Compliant with EU Directive 2023/2673 / Art. 11a</li>
<li>✅ Persistent footer link on every page (Art. 11a requirement)</li>
<li>✅ Confirmation email as durable medium (Art. 2(10) of Directive 2011/83/EU)</li>
<li>✅ Magic link — customers access their form without logging in</li>
<li>✅ Statutory exclusions (Art. 38 of the Consumer Rights Act) — mark product categories that are exempt</li>
<li>✅ Configurable withdrawal period (default: 14 days as required by law)</li>
<li>✅ GDPR: built-in data exporter and eraser</li>
</ul>
<p><strong>WooCommerce integration</strong></p>
<ul>
<li>2-step withdrawal form via shortcode <code>[mits_withdrawal_form]</code></li>
<li>“Withdraw” button in My Account <span aria-hidden="true" class="wp-exclude-emoji">→</span> Orders</li>
<li>Link in WooCommerce order confirmation and delivery emails</li>
<li>Admin cockpit: overview dashboard, submissions list, settings — all in one place</li>
<li>Custom post type for withdrawals with 5 statuses: Pending, Confirmed, Goods Received, Refunded, Cancelled</li>
<li>Status change directly from the withdrawal edit screen</li>
<li>HPOS (High-Performance Order Storage) compatible</li>
</ul>
<p><strong>Developer-friendly</strong></p>
<ul>
<li>Clean PHP 8.1+ codebase with strict types</li>
<li>Hooks and filters at every step (<code>mits_withdrawal_submitted</code>, <code>mits_withdrawal_is_product_excluded</code>, …)</li>
<li>Composer autoloader, PSR-4 namespace <code>MITS\Withdrawal</code></li>
</ul>
<h4>Pro version</h4>
<p>The Pro add-on (sold separately at <a href="https://mits.pl" rel="nofollow ugc">mits.pl</a>) extends the plugin with:</p>
<ul>
<li>Automatic refund processing — PayU / Przelewy24 integration</li>
<li>Conditional display: per product, category, order status, payment method</li>
<li>CSV export of withdrawal submissions</li>
<li>Priority email support</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.4+</li>
<li>WooCommerce 10.5+</li>
<li>PHP 8.1+</li>
</ul>
<h4>Languages</h4>
<ul>
<li>English</li>
<li>Polish (<code>pl_PL</code>)</li>
</ul>
<h3>Support</h3>
<p>Documentation, Pro add-on, and support — <a href="https://mits.pl" rel="nofollow ugc">mits.pl</a>.</p>
<p>Found a bug? Open an issue on the <a href="https://wordpress.org/support/plugin/mits-one-click-return-eu-20232673/" rel="ugc">support forum</a>.</p>


MITS One Click Return – EU 2023/2673

WooCommerce one-click withdrawal form — EU Directive 2023/2673 (Art. 11a) compliant. Confirmation email, magic link & GDPR tools.

Right of Withdrawal flow for shop vs MITS One Click Return – EU 2023/2673