Teet Bergmann

peeterpaanike

<p>Right of Withdrawal flow for shop implements the consumer right of withdrawal mandated by the European Union <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Consumer Rights Directive (2011/83/EU)</a>, giving customers a clean, server-validated way to exercise their 14-day cooling-off period.</p>
<p>The plugin adds a “Withdraw from order” button in the customer’s account, opens an accessible modal where customers can pick specific items, enter an IBAN and select a withdrawal reason, then notifies the shop via HTML email and tracks the refund through to completion.</p>
<h4>Key features</h4>
<ul>
<li>Full or partial withdrawal — customers select specific items and quantities.</li>
<li><strong>Server-side amount calculation</strong> — line totals are read from the order, never trusted from the client. Coupon discounts are correctly accounted for via <code>WC_Order_Item::get_total()</code>.</li>
<li><strong>IBAN format + Mod-97 validation</strong> (works in any EU country with <code>bcmod</code> or pure-PHP fallback).</li>
<li>Order-meta storage (withdrawal date, IBAN, reason, items, refund status).</li>
<li>Admin metabox with status updates: <em>Mark as refunded</em> / <em>Mark as partially refunded</em>.</li>
<li>Optional automatic creation of an order refund record (with optional restock).</li>
<li>Direct link to the withdrawal modal from the order confirmation email. The link opens the customer’s account “View order” page; standard WordPress / WooCommerce authentication applies — no custom login, no magic-link auto-login.</li>
<li>HTML emails for both customer and admin; styled inline for Gmail/Outlook compatibility.</li>
<li>HPOS (Custom Order Tables) compatible.</li>
<li>Settings page nested under the <strong>WooCommerce</strong> menu.</li>
</ul>
<h4>Compliance reference</h4>
<ul>
<li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Directive 2011/83/EU on consumer rights</a>, Articles 9–14 (Right of withdrawal).</li>
<li>The 14-day period is configurable; the plugin defaults to the directive’s prescribed minimum.</li>
<li>Refunds are processed to the bank account supplied by the consumer (IBAN), satisfying the directive’s requirement to use the same payment means <em>unless</em> the consumer explicitly agrees to another method.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WooCommerce 7.0 or later</li>
<li>PHP 8.0 or later</li>
<li>WordPress 6.0 or later</li>
</ul>


Right of Withdrawal flow for shop

EU Directive 2011/83/EU compliant 14-day right-of-withdrawal flow — partial returns, IBAN refunds, HTML emails, HPOS-ready.

onlinefotka

<h4>🇸🇰 Slovenský popis</h4>
<p>Tento plugin pridáva do vášho WooCommerce e-shopu <strong>online formuláre na odstúpenie od zmluvy a reklamácie</strong>, plne v súlade s európskou Smernicou EÚ 2023/2673 a slovenským zákonom č. 108/2024 Z. z. o ochrane spotrebiteľa.</p>
<p><strong>Pre koho je to určené:</strong></p>
<p>Pre slovenských prevádzkovateľov WooCommerce e-shopov, ktorí potrebujú:</p>
<ul>
<li><strong>Splniť zákonnú povinnosť</strong> podľa EÚ smernice 2023/2673 (účinná od 19. 6. 2026), ktorá vyžaduje aby každý e-shop mal funkciu „Odstúpiť od zmluvy tu” priamo na webe (nie len PDF na stiahnutie).</li>
<li><strong>Zjednodušiť proces reklamácií</strong> — zákazník vyplní reklamáciu online, nemusí tlačiť papierový formulár, môže priložiť fotografie vady.</li>
<li><strong>Mať poriadok v reklamáciách</strong> — všetky odoslané reklamácie sa zhromaždia v administračnom rozhraní, kde môžete vyplniť reklamačný protokol, sledovať stav a vytlačiť oficiálny dokument.</li>
</ul>
<p><strong>Hlavné funkcie:</strong></p>
<ul>
<li><strong>Odstúpenie od zmluvy</strong> — formulár cez shortcode <code>[withdrawal_form]</code>, tlačidlo „Odstúpiť od zmluvy tu” pri každej objednávke v Mojom účte, automatická kontrola 14-dňovej lehoty (po vypršaní sa tlačidlo skryje), HTML potvrdenie s presným dátumom a časom odoslania (zákonný dôkaz na trvalom nosiči).</li>
<li><strong>Reklamácie</strong> — kompletný online reklamačný formulár cez shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>), všetky polia zo štandardného slovenského papierového formulára: meno/firma, telefón, e-mail, IBAN, výrobca, model, výrobné číslo, dátum predaja, číslo objednávky/faktúry, popis vady. Voliteľné nahrávanie fotografií vady (drag & drop, JPG/PNG/WEBP/HEIC, do 5 MB).</li>
<li><strong>Reklamačný protokol</strong> — admin vyplní rozhodnutie (výmena/vrátenie ceny/zamietnutie), dátumy, IBAN na vrátenie. Vytlačiteľný A4 protokol (browser-natívne uloženie do PDF), pripravený na archiváciu.</li>
<li><strong>30-dňová zákonná lehota</strong> — plugin posiela 5 dní pred uplynutím automatickú pripomienku adminovi (cez WP Cron). Žiadna pokuta od ÚZP za zameškané reklamácie.</li>
<li><strong>Údaje predávajúceho</strong> — vyplníte IČO, DIČ, IČ DPH a adresu raz, zobrazuje sa v hlavičke formulárov aj na tlačenom protokole. Berie sa primárne z WooCommerce <span aria-hidden="true" class="wp-exclude-emoji">→</span> Nastavenia <span aria-hidden="true" class="wp-exclude-emoji">→</span> Všeobecné, voliteľný override.</li>
<li><strong>Plne preložené do slovenčiny</strong> — formuláre aj admin rozhranie.</li>
</ul>
<p><strong>Čo plugin NEROBÍ:</strong></p>
<ul>
<li>Automatické refundy ani zmenu stavu objednávky vo WooCommerce</li>
<li>Generovanie dobropisov alebo vratových štítkov</li>
<li>Napojenie na dopravcov</li>
<li>Výnimky z práva na odstúpenie (digitálny obsah, hygienický tovar atď.)</li>
</ul>
<p>Tieto kroky rieši prevádzkovateľ manuálne podľa svojich obchodných podmienok.</p>
<p><strong>Inštalácia v 3 krokoch:</strong></p>
<ol>
<li>Aktivujte plugin</li>
<li>Vytvorte 2 stránky a vložte do nich shortcode <code>[withdrawal_form]</code> a <code>[complaint_form]</code></li>
<li>V <em>Spotrebiteľské práva <span aria-hidden="true" class="wp-exclude-emoji">→</span> Nastavenia</em> zadajte URL týchto stránok + vyplňte IČO/DIČ ak ste firma</li>
</ol>
<h4>🇬🇧 English description</h4>
<p>This plugin adds online forms for both <strong>withdrawal from contract</strong> and <strong>complaints (reklamácie)</strong> to your WooCommerce store, fully compliant with EU Directive 2023/2673 and Slovak Act No. 108/2024 Coll. on consumer protection.</p>
<h4>Withdrawal from contract</h4>
<ul>
<li>Shortcode <code>[withdrawal_form]</code> — embeddable on any page</li>
<li>“Withdraw from contract here” button on every order in My Account (hides after 14 days)</li>
<li>Automatic 14-day withdrawal-period check — visual and server-side blocking after expiry</li>
<li>Automatic form pre-fill for logged-in customers</li>
<li>Order ownership verification: e-mail or postcode for guest checkouts</li>
<li>HTML confirmation e-mail with submission date and time (legal proof on a durable medium)</li>
<li>HTML notification e-mail to the shop owner — supports multiple recipients (comma-separated)</li>
<li>Rate limiting — max 10 attempts per hour per IP (admins bypass)</li>
<li>Legally exact button wording per Articles 1 and 3 of the directive</li>
</ul>
<h4>Complaints (reklamácie)</h4>
<ul>
<li>Shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>)</li>
<li>All fields matching the standard Slovak complaint form: buyer details, IBAN, brand, model, serial number, sale date, order number, invoice, defect description</li>
<li>Brand and model are optional — focus is on the defect description</li>
<li>Separate “Order number” field — auto-filled from order dropdown for logged-in customers, manual text input for guests</li>
<li>Optional photo upload with drag & drop (up to 5 photos by default, configurable)</li>
<li>Secure photo handling — real MIME-type verification (JPG, PNG, WEBP, HEIC), .htaccess protection, random filename hash, realpath safety check</li>
<li>Auto-fill from order selection for logged-in customers (brand, model, sale date, order number, invoice number)</li>
<li>Admin complaint list with filter (by status), search (name, e-mail, invoice, order number, ID) and pagination</li>
<li>Admin “Reklamačný protokol” form — fill resolution (exchange / refund / rejected), expert assessment contact, dates</li>
<li>Status pipeline: New <span aria-hidden="true" class="wp-exclude-emoji">→</span> In progress <span aria-hidden="true" class="wp-exclude-emoji">→</span> Resolved / Rejected (coloured badges)</li>
<li>“Date resolved” is required when closing a complaint (auto-fills today if empty)</li>
<li>Internal notes field (private) — visible only to admins, NOT included in print or customer e-mails</li>
<li>Delete action with confirmation and disk cleanup of attached photos</li>
<li>Optional status update e-mail to customer</li>
<li>Printable A4 view — buyer-filled form + protocol on one page (browser-native print to PDF)</li>
<li>Seller info settings — IČO, DIČ, IČ DPH, correspondence address (hybrid: WC Store Address + plugin overrides)</li>
<li>WP Cron daily reminder e-mail to admin 5 days before the 30-day legal deadline expires (each complaint reminded only once)</li>
<li>30-day legal deadline reminder per Act No. 108/2024 Coll.</li>
</ul>
<h4>Common features</h4>
<ul>
<li>Dedicated top-level admin menu <strong>“Spotrebiteľské práva”</strong> (Consumer Rights) with 3 clean submenus: Withdrawals from contract, Complaints, Settings</li>
<li>Database log of all submissions (separate tables for withdrawals and complaints)</li>
<li>Full multilingual support (EN, SK, CS, HU, DE, PL) — auto-detected from WordPress Site Language</li>
<li>HPOS and legacy WooCommerce compatibility</li>
<li>WordPress Privacy Policy integration in GDPR consent</li>
<li>Automatic DB schema upgrades — new columns are added on plugin load if missing (no manual SQL needed)</li>
</ul>
<h4>WooCommerce compatibility</h4>
<p>The plugin works with both order-storage systems:</p>
<ul>
<li>HPOS (High Performance Order Storage) — new <code>wc_orders</code> tables, WooCommerce 7.1+</li>
<li>Legacy — classic storage via WordPress posts/postmeta</li>
</ul>
<p>Switching is fully automatic. HPOS compatibility is declared via <code>FeaturesUtil</code> — the plugin shows a green compatibility badge in WooCommerce > Settings > Advanced.</p>
<h4>Legislation</h4>
<p>The plugin is designed in compliance with:</p>
<ul>
<li>EU Directive 2023/2673 (effective 19 June 2026)</li>
<li>Slovak Act No. 108/2024 Coll. on consumer protection (replaced Act No. 102/2014 Coll. effective 1 July 2024)</li>
</ul>
<h4>What the plugin does NOT do</h4>
<ul>
<li>Exceptions from the right of withdrawal (digital content, hygiene goods, etc.)</li>
<li>Automatic refunds or order status changes in WooCommerce</li>
<li>Generating credit notes or return labels</li>
<li>Carrier integration</li>
</ul>
<p>These steps are handled by the shop owner manually according to their terms and conditions.</p>
<h4>Usage</h4>
<p><strong>Withdrawal from contract:</strong></p>
<ol>
<li>Create a page and insert the shortcode <code>[withdrawal_form]</code></li>
<li>In <strong>Consumer Rights <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings</strong>, enter the URL of that page</li>
<li>Add a link to that page in your site footer</li>
</ol>
<p><strong>Complaints (reklamácie):</strong></p>
<ol>
<li>Create a separate page and insert the shortcode <code>[complaint_form]</code></li>
<li>In <strong>Consumer Rights <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings</strong>, enter the URL of that page</li>
<li>Fill in the Seller info section (IČO/DIČ if applicable) — these details appear on the printed protocol</li>
</ol>


Spotrebiteľské práva pre WooCommerce

Withdrawal-from-contract & complaint (reklamácia) forms for WooCommerce. EU Directive 2023/2673 + SK Act 108/2024 ready.

Right of Withdrawal flow for shop vs Spotrebiteľské práva pre WooCommerce