CRM Perks

Samer Bazzi

Show user tickets from <a href="https://www.helpscout.net/" rel="nofollow ugc">HelpScout</a>, <a href="https://www.zendesk.com/" rel="nofollow ugc">ZenDesk</a>, <a href="https://freshdesk.com/" rel="nofollow ugc">FreshDesk</a> and <a href="https://www.teamworkdesk.com/" rel="nofollow ugc">Teamwork Desk</a> in wordpress. Users can create new support tickets and reply to old tickets from wordpress. Learn more at <a href="https://www.crmperks.com/plugins/support-plugins/support-x/?utm_source=wordpress&utm_medium=directory&utm_campaign=supportx+readme" rel="nofollow ugc">crmperks.com</a>
<h3>Supported Ticket Systems</h3>
<ul>
<li><a href="https://www.helpscout.net/" rel="nofollow ugc">HelpScout</a></li>
<li><a href="https://www.zendesk.com/" rel="nofollow ugc">ZenDesk</a></li>
<li><a href="https://freshdesk.com/" rel="nofollow ugc">FreshDesk</a></li>
<li><a href="https://www.teamworkdesk.com/" rel="nofollow ugc">Teamwork Desk</a></li>
</ul>
<h3>Key Features</h3>
<ul>
<li>Display all tickets related to a user in table form.</li>
<li>You can use shortcode to display a ‘Create a Ticket’ form and all tickets related to a user.</li>
<li>You can prevent spams by enabling Google reCaptcha before submitting a ticket.</li>
<li>Displays user tickets and ‘Create a Ticket’ form in “my-account” section of WooCommerce.</li>
<li>Plugin works with WooCommerce and HelpScout. When viewing a ticket in helpScout, It displays all WooCommerce orders of that user in Help Scout.</li>
</ul>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/k2QEsmGSYU8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<blockquote>
Premium Version.
Following features are available in Premium version only.<a href="https://www.crmperks.com/plugins/support-plugins/support-x/?utm_source=wordpress&utm_medium=directory&utm_campaign=supportx+readme" rel="nofollow ugc">WordPress HelpDesk Integration Pro</a>.
<ul>
<li>Phone Number field</li>
<li>File Attachments</li>
<li>Custom Fields</li>
<li>Ticket Tags</li>
</ul>
</blockquote>

CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout

I've been looking for a better HelpScout front-end for a long time.
This plugin works great out of the box, and super fast!!


Great discovery

Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork in wordpress. Users can create new support tickets and reply to old tickets.

Danny van Kooten

ibericode

Thomas M

Help Scout integration for Easy Digital Downloads is a WordPress plugin that will show customer information right from your Help Scout dashboard.
Activating the plugin and configuring the integration will add the following information to your Help Scout dashboard:
<ul>
<li>The name of the customer and link to the profile page in EDD</li>
<li>All purchased “downloads”</li>
<li>Orders with status and link to payment providers</li>
</ul>
If using the Software Licensing add-on, the following information is shown as well:
<ul>
<li>License keys. Links to the site manager in Easy Digital Downloads.</li>
<li>Active sites, with a link to deactivate the license for the given site.</li>
<li>Links to purchase an upgrade directly</li>
</ul>
When using Easy Digital Downloads with Recurring Payments:
<ul>
<li>Subscriptions and their status</li>
</ul>
How to install and configure
Have a look at the <a href="https://wordpress.org/plugins/edd-helpscout/installation/" rel="ugc">installation instructions</a>.
Please note that Help Scout changed their App interface. This plugin uses custom legacy apps, which you can learn more about <a href="https://secure.helpscout.net/apps/custom" rel="nofollow ugc">here</a>.
More information
<ul>
<li>Developers; follow or contribute to the <a href="https://github.com/webzunft/edd-helpscout" rel="nofollow ugc">plugin on GitHub</a></li>
<li>Other <a href="https://profiles.wordpress.org/webzunft/#content-plugins" rel="nofollow ugc">WordPress plugins</a> by Thomas Maier</li>
</ul>

Help Scout integration for Easy Digital Downloads

Thanks for the updating the plugin, and for your support, this plugin has been very useful.

Works great!

This plugin is indispensable for an EDD shop using Help Scout. It bridges the gap between the two apps, saving support agents time. It works perfectly.

Thank you Thomas for picking up development of the plugin and Danny for launching it years ago.

Indispensable

If you are using Easy Digital Downloads, and run your support through Helpscout this plugin is a must.

It's really simple, and it works. It saves me tons of time looking up customer records, licences, processing refunds, etc. Really makes Helpscout a much more viable tool for running your customer support and technical support.

@webzunft Thank you so much for taking this plugin over and getting it working again. I was rather upset when it stopped working, and appeared to be no longer supported.

Makes my workday so much easier

We have been using this for a couple of years. Works amazingly well. Huge timesaver!

Great

Using the plugin on two websites with thousands of customers, and the plugin has saved us hours of time and efforts! 
It's easy to look up customer records with a single click and manage their Licenses. 

Thanks a ton, Thomas, for sharing your fantastic work with us! 

Huge time saver!

Before doing my support rounds on Help Scout I decided to installed this. I've just installed it and got it up and running in less than 5 minutes.

After that I dove into my support tickets and I could immediately tell this is going to be a huge timesaver.

Thanks a lot for creating this!

This is going to be a huge timesaver

I am using this plugin on both of my EDD stores for LoginPress and Analytify.

Helps in support management a lot.

Excellent Work!

Thanks so much for developing this plugin. It's really enormously helpful for anyone using EDD.

Hugely helpful


This plugin saves us time and allows us to provide better and faster service.


Thank you


There's no way around to this widget, when you use EDD and offer support via HelpScout!


Must have!

Easy Digital Downloads integration for Help Scout. Shows purchase information right from your Help Scout interface.

CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout vs Help Scout integration for Easy Digital Downloads