Datto Web Works

<p>“SwiftHare AI Chat” is a highly advanced hybrid chat solution that seamlessly bridges the gap between a 24/7 AI assistant and human-led live chat. Designed with security and performance in mind, it operates flawlessly even in cached environments.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Hybrid Support:</strong> Effortlessly switch between automated responses from the latest AI models (Gemini, Claude, OpenAI) and manual staff intervention.</li>
<li><strong>Secure Image Uploads:</strong> Features forced server-side re-encoding (sanitization) to block malicious code hidden in images (steganography).</li>
<li><strong>Frontend Staff Dashboard:</strong> Agents can manage chats via a dedicated frontend page without needing WordPress admin access.</li>
<li><strong>Cache Compatibility:</strong> Real-time dashboard performance that works perfectly with WP Rocket, LiteSpeed Cache, and others.</li>
<li><strong>Full Customization:</strong> Personalize brand colors, SVG icons, and welcome messages to fit your site’s identity.</li>
</ul>
<h3>Instructions</h3>
<h4>How to Use</h4>
<ol>
<li><strong>General Configuration:</strong> Enter your API key in the General tab to activate AI capabilities.</li>
<li><strong>Shop Knowledge (AI Training):</strong> Input your business data here to train the AI for accurate, context-aware responses.</li>
<li><strong>Language Management:</strong> Add multiple languages to ensure a global reach.</li>
<li><strong>Design Customization:</strong> Adjust colors, fonts, and text in the Design tab.</li>
<li><strong>Live Chat Setup:</strong> Configure agent availability and notification settings in the Live Chat tab.</li>
<li><strong>Data Management:</strong> Use the <strong>Tools</strong> section to Export or Restore your settings easily.</li>
</ol>
<h4>Setting Up Your AI Persona (System Prompt)</h4>
<p>In the “Shop Knowledge” tab, you define the absolute rules for your AI. We recommend keeping these three “Golden Rules” intact (replacing the bracketed text with your shop name):</p>
<ol>
<li><strong>Act as a helpful staff member of [Your Shop Name]:</strong> This gives the AI a professional persona.</li>
<li><strong>Respond in the user’s language:</strong> Automatically enables multilingual support by matching the guest’s language.</li>
<li><strong>Suggest alternatives:</strong> If the AI cannot fulfill a request, it will gracefully guide users to live chat or a contact form.</li>
</ol>
<h3>Shortcodes</h3>
<ul>
<li><code>[swifthare_ai_chat]</code> – Manually place the chat widget on specific pages (Note: If globally enabled in settings, this is not required).</li>
<li><code>[swifthare_staff_dashboard]</code> – Displays the frontend agent dashboard (PHP-auth). Use this on a private page and share the URL with your staff.</li>
<li><code>[swifthare_ai_live_chat]</code> – Alternative frontend staff dashboard (AJAX/cookie-auth). Suitable for passwordless login via session cookies.</li>
</ul>
<h3>External Services</h3>
<p>This plugin communicates with the following external third-party services. By using these features, you agree to their respective Terms and Privacy Policies.</p>
<h4>Google Gemini AI</h4>
<p>When the Gemini provider is selected, your customer’s message and conversation history are sent to Google’s Generative Language API to generate a response.<br />
* API Endpoint: <a href="https://generativelanguage.googleapis.com" rel="nofollow ugc">https://generativelanguage.googleapis.com</a><br />
* Terms of Service: <a href="https://policies.google.com/terms" rel="nofollow ugc">https://policies.google.com/terms</a></p>
<h4>Anthropic Claude AI</h4>
<p>When the Claude provider is selected, your customer’s message and conversation history are sent to the Anthropic API.<br />
* API Endpoint: <a href="https://api.anthropic.com" rel="nofollow ugc">https://api.anthropic.com</a><br />
* Privacy Policy: <a href="https://www.anthropic.com/privacy" rel="nofollow ugc">https://www.anthropic.com/privacy</a><br />
* Terms of Service: <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">https://www.anthropic.com/legal/consumer-terms</a></p>
<h4>OpenAI</h4>
<p>When the OpenAI provider is selected, your customer’s message and conversation history are sent to the OpenAI API.<br />
* API Endpoint: <a href="https://api.openai.com" rel="nofollow ugc">https://api.openai.com</a><br />
* Privacy Policy: <a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">https://openai.com/policies/privacy-policy</a><br />
* Terms of Service: <a href="https://openai.com/policies/terms-of-use" rel="nofollow ugc">https://openai.com/policies/terms-of-use</a></p>
<h4>Google Maps</h4>
<p>If you use the <code>[swifthare_map]</code> shortcode feature, the Google Maps JavaScript API is loaded from Google’s servers.<br />
* Service: <a href="https://maps.googleapis.com" rel="nofollow ugc">https://maps.googleapis.com</a><br />
* Privacy Policy: <a href="https://policies.google.com/privacy" rel="nofollow ugc">https://policies.google.com/privacy</a><br />
* Terms of Service: <a href="https://cloud.google.com/maps-platform/terms" rel="nofollow ugc">https://cloud.google.com/maps-platform/terms</a></p>
<h3>Brand & Ownership Notice</h3>
<p>“SwiftHare AI Chat” is developed and maintained by Datto Web Works<br />
* Official Website: <a href="https://datto-webworks.com" rel="nofollow ugc">https://datto-webworks.com</a><br />
* About Us: <a href="https://datto-webworks.com/about-us" rel="nofollow ugc">https://datto-webworks.com/about-us</a><br />
* Contact: <a href="mailto:info@datto-webworks.com" rel="nofollow ugc">info@datto-webworks.com</a></p>


SwiftHare AI Chat

Hybrid AI + live chat plugin powered by Gemini, Claude & OpenAI. Includes a frontend staff dashboard, multilingual support, and cache compatibility.

Live Chat By IMsupporting

livechatsupport

<p><strong>IMsupporting Live Chat & AI Chatbot</strong></p>
<p>IMsupporting provides a live chat widget for WordPress that combines AI chatbot automation with human agent support. Visitors can chat in real time, and the AI handles common questions while routing complex conversations to your team.</p>
<p><a href="https://www.facebook.com/imsupporting/" rel="nofollow ugc">Facebook</a> | <a href="https://www.youtube.com/@HybridAIChat" rel="nofollow ugc">YouTube</a></p>
<p><strong>Flow Widget setup video:</strong> <a href="https://www.youtube.com/watch?v=MmpP7DG9jqo" rel="nofollow ugc">https://www.youtube.com/watch?v=MmpP7DG9jqo</a></p>
<p><strong>Key Features:</strong></p>
<ul>
<li>Quick setup — install and start chatting in minutes</li>
<li>AI chatbot handles FAQs, human agents handle complex conversations</li>
<li>Mobile-responsive chat widget for desktop, tablet, and mobile</li>
<li>Real-time messaging with website visitors</li>
<li>Visitor monitoring and proactive chat</li>
<li>Multi-language support</li>
<li>WooCommerce compatible</li>
<li>GDPR compliant</li>
<li>Free trial available</li>
</ul>
<h4>Chat Widget & Design</h4>
<ul>
<li>Fully customizable chat widget (colors, position, text)</li>
<li>Mobile-responsive design</li>
<li>Multiple widget styles</li>
</ul>
<h4>AI Chatbot Automation</h4>
<ul>
<li>AI answers FAQs automatically</li>
<li>24/7 automated responses</li>
<li>Seamless handoff to human agents</li>
</ul>
<h4>Agent Dashboard</h4>
<ul>
<li>Manage all chats in one place</li>
<li>Real-time notifications</li>
<li>Chat history and transcripts</li>
<li>Unlimited agents</li>
<li>Team collaboration tools</li>
</ul>
<h4>Visitor Engagement</h4>
<ul>
<li>Real-time visitor monitoring</li>
<li>Proactive chat invitations</li>
<li>Offline message capture</li>
<li>Lead generation forms</li>
</ul>
<h4>Integrations & Compatibility</h4>
<ul>
<li>WooCommerce ready</li>
<li>Works with any WordPress theme</li>
<li>Lightweight and fast loading</li>
<li>GDPR compliant</li>
<li>SSL secure</li>
</ul>
<h4>Use Cases</h4>
<ul>
<li><strong>Online Stores</strong> — Add live chat to WooCommerce product pages and checkout</li>
<li><strong>SaaS Businesses</strong> — Provide real-time product support</li>
<li><strong>Agencies</strong> — White label live chat for client websites</li>
<li><strong>Small Businesses</strong> — Affordable live chat for startups</li>
<li><strong>Support Teams</strong> — Manage support conversations in one dashboard</li>
</ul>
<h4>How It Works</h4>
<p>IMsupporting combines AI chatbot technology with human agents:</p>
<ul>
<li>AI chatbot answers common questions automatically</li>
<li>Live agents handle complex conversations</li>
<li>Seamless handoff between AI and humans</li>
<li>Unlimited conversations on the free trial</li>
</ul>
<h4>Links</h4>
<ul>
<li><a href="https://imsupporting.com" rel="nofollow ugc">Website</a></li>
<li><a href="https://www.facebook.com/imsupporting/" rel="nofollow ugc">Facebook</a></li>
<li><a href="https://www.youtube.com/@HybridAIChat" rel="nofollow ugc">YouTube</a></li>
<li><a href="https://www.youtube.com/watch?v=MmpP7DG9jqo" rel="nofollow ugc">Setup Video</a></li>
</ul>


IMsupporting Live Chat & AI Chatbot

Add live chat with AI chatbot to your WordPress site. Real-time customer support with automated AI responses and human agent handoff.

SwiftHare AI Chat vs IMsupporting Live Chat & AI Chatbot