olivier

<p>This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.</p>
<h4>Plugin’s Official website</h4>
<p>WP Advanced Ticket System : <a href="https://www.ticket-system.net/" title="WP Advanced Ticket System" rel="nofollow ugc">ticket-system.net</a>.</p>
<p>On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.</p>
<h4>WATS offers multiple ways for your customers to submit tickets :</h4>
<ul>
<li>through the frontend form without any authentication nor registration (Premium release)</li>
<li>through the admin site via the shared guest user feature without any registration</li>
<li>through the admin side for all users with a minimum level of contributor</li>
<li>directly by email (Premium release)</li>
</ul>
<h4>WP Advanced Ticket System key features</h4>
<h4>Free release of WordPress support plugin :</h4>
<ul>
<li>ticket submission through the admin for registered users</li>
<li>ticket submission through the admin for unregistered users via the shared guest user feature</li>
<li>ticket submission and update on behalf of users, usefull for call centre</li>
<li>priority, status, type and product values preset by the admin</li>
<li>priority, status, type and product keys definition and update for each ticket</li>
<li>ticket statistics through dashboard and frontend widgets</li>
<li>smooth integration with WordPress themes</li>
</ul>
<h4>In addition to that, WP Advanced Ticket System Premium release brings in :</h4>
<ul>
<li>ticket submission through the frontend (Premium release)</li>
<li>ticket submission through email piping (Premium release)</li>
<li>ticket assignment (Premium release)</li>
<li>file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)</li>
<li>HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)</li>
<li>unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)</li>
<li>internal comments support for private exchanges between admins (Premium release)</li>
<li>mail notification upon new ticket submission for admins (Premium release)</li>
<li>mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)</li>
<li>mail notification at regular intervals based on ticket due date (Premium release)</li>
<li>mail notification upon ticket update for ticket originator, updaters and admins (Premium release)</li>
<li>complete control over mail notifications format through the API (Premium release)</li>
<li>ticket list filtering, sorting and export to Excel in the frontend (Premium release)</li>
<li>advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)</li>
<li>possibility to group users by company (Premium release)</li>
<li>scalability : able to work on websites with more than 50.000 users! (Premium release)</li>
</ul>
<p>WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.</p>
<h4>Examples of use of WATS :</h4>
<ul>
<li>WordPress technical support software</li>
<li>complaint ticket system</li>
<li>trouble report system</li>
<li>IT ticketing system</li>
<li>repair tracking system</li>
<li>call log system</li>
<li>customer relationship management (CRM) system</li>
<li>software release lifecycle management</li>
<li>service request system</li>
<li>company, hotel or real estate service desk</li>
<li>helpdesk system</li>
<li>contact form with database tracking</li>
<li>collaborative content site with frontend post submission</li>
<li>appointment request system</li>
<li>easy ticket management for large organization</li>
<li>booking system</li>
</ul>
<h4>Translations :</h4>
<ul>
<li>English (Minimum release : 1.0, Originator : Olivier)</li>
<li>French (Minimum release : 1.0, Originator : Olivier)</li>
<li>German (Minimum release : 1.0.23, Originator : Tobias Kalleder)</li>
<li>Spanish (Minimum release : 1.0.49, Originator : Esteban)</li>
<li>Lithuanian (Minimum release : 1.0.50, Originator : Arturas)</li>
<li>Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)</li>
<li>Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)</li>
<li>Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)</li>
<li>Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)</li>
<li>Belarussian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Romanian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)</li>
<li>Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)</li>
<li>Slovak (Minimum release : 1.0.57, Originator : Branco)</li>
<li>Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)</li>
<li>Ukrainian (Minimum release : 1.0.59, Originator : Howard)</li>
<li>Irish (Minimum release : 1.0.62, Originator : Jordan)</li>
</ul>


WP Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.

Polanger

<p>Polanger Ticket System helps you centralize customer communication in a clean, ticket-based system integrated into WooCommerce.</p>
<p>Customers can create and manage tickets directly from their account page, while store owners handle support requests from a structured admin interface with real-time updates and clear workflow control.</p>
<p>Designed for simplicity in the free version and scalability with Pro, Polanger adapts from small stores to growing support teams.</p>
<h4>Core Features (Free Version)</h4>
<ul>
<li>Chat-style ticket messaging interface</li>
<li>Real-time updates without page refresh</li>
<li>Agent collision detection (Agent Lock)</li>
<li>WooCommerce order & product linking</li>
<li>Customizable categories & priorities</li>
<li>Email notifications for tickets and replies</li>
<li>Customer ticket closing option</li>
<li>Auto-close inactive tickets</li>
<li>Maximum active ticket limit per customer</li>
<li>HPOS fully compatible</li>
<li>Fully translatable (i18n ready)</li>
</ul>
<h4>Ticket Management</h4>
<ul>
<li><strong>Create Tickets</strong> – Customers can open tickets from My Account</li>
<li><strong>Track Status</strong> – Open, In Progress, Waiting, Resolved, Closed</li>
<li><strong>Priority Levels</strong> – Custom urgency system</li>
<li><strong>Categories</strong> – Organize and route tickets</li>
<li><strong>Order & Product Context</strong> – Full WooCommerce integration</li>
</ul>
<h4>Chat Interface</h4>
<ul>
<li>Real-time message updates</li>
<li>Chat-style conversation layout</li>
<li>Customer/Admin message separation</li>
<li>Time-based message display</li>
<li>Avatar support</li>
</ul>
<h4>Security & Control</h4>
<ul>
<li>Agent Lock (collision prevention system)</li>
<li>Active viewer tracking (heartbeat)</li>
<li>Auto-remove inactive viewers</li>
<li>Nonce-protected AJAX requests</li>
<li>Role & capability checks</li>
</ul>
<h4>WooCommerce Integration</h4>
<ul>
<li>My Account ticket tab</li>
<li>Order-based ticket context</li>
<li>Product linking</li>
<li>Optional purchase requirement</li>
<li>HPOS support</li>
</ul>
<h4>Developer Friendly</h4>
<ul>
<li>Action & filter hook system</li>
<li>Clean and extendable codebase</li>
<li>Custom database tables</li>
<li>Translation ready</li>
<li>Debug logging support</li>
</ul>
<h4>Language Support</h4>
<p>Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for:</p>
<ul>
<li>Russian (ru_RU) </li>
<li>Chinese – Simplified (zh_CN) </li>
<li>Turkish (tr_TR) </li>
<li>Spanish (es_ES) </li>
<li>French (fr_FR) </li>
<li>German (de_DE) </li>
<li>Arabic (ar) </li>
<li>Portuguese (pt_PT) </li>
<li>Hindi (hi_IN) </li>
<li>Japanese (ja) </li>
<li>Italian (it_IT) </li>
</ul>
<p>You can extend or refine translations with any PO editor by using the files in the /languages directory.</p>
<h4>Pro Version</h4>
<p>The Pro version transforms Polanger into a full support operations system with modular addons and advanced team workflows.</p>
<h4>Pro Highlights</h4>
<ul>
<li>Frontend <strong>Support Panel</strong> for agents (no wp-admin required)</li>
<li>Real-time team collaboration tools</li>
<li>Advanced analytics & reporting</li>
<li>Modular addon architecture</li>
<li>Internal communication layer (Operations Desk)</li>
<li>Department-based team structure</li>
<li>Extendable developer platform</li>
</ul>
<p><strong>Support Panel (Core Pro Feature)</strong><br />
A complete frontend support workspace for agents.</p>
<p>Manage tickets, reply in real time, claim ownership, view customer/order data, and collaborate with your team — all without entering the WordPress admin panel.</p>
<p><strong>Agent 360</strong><br />
Advanced agent analytics including performance score, workload insights, and activity tracking.</p>
<p><strong>Agent Invite</strong><br />
Invite other agents into a ticket without transferring ownership. Designed for collaboration without breaking workflow control.</p>
<p><strong>Departments</strong><br />
Organize agents into teams and route collaboration more efficiently.</p>
<p><strong>Operations Desk</strong><br />
Internal communication layer for agents and managers.</p>
<p>Coordinate actions, escalate issues, and manage operations in real time without leaving the support environment.</p>
<p><strong>SLA Management</strong><br />
Track response and resolution times with working hours, pause logic, and breach detection.</p>
<p><strong>Auto Assignment</strong><br />
Automatically assign tickets using smart distribution strategies.</p>
<p><strong>Canned Responses</strong><br />
Reusable replies with dynamic placeholders and shortcuts.</p>
<p><strong>File Attachments</strong><br />
Secure file uploads with drag & drop and validation controls.</p>
<p><strong>Analytics Dashboard</strong><br />
Real-time insights into tickets, agents, SLA, and performance.</p>
<p><strong>Developer Platform (Addon System)</strong><br />
Build and integrate custom addons as standalone plugins.</p>
<p>Extend the system safely using hooks and modular architecture without modifying core files.</p>
<p>More information:</p>
<ul>
<li><a href="https://polanger.com/product/polanger-ticket-system-for-woocommerce/" rel="nofollow ugc">Pro Version</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/" rel="nofollow ugc">Live Demo</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/docs/" rel="nofollow ugc">Documentation</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/developer/" rel="nofollow ugc">Developer</a></li>
</ul>


Polanger Ticket System for WooCommerce

Polanger Ticket System is a powerful support ticket system for WooCommerce, designed to help store owners manage customer support directly inside Word …

WP Advanced Ticket System, Elite Support Helpdesk vs Polanger Ticket System for WooCommerce