Fahad Ali

Winalt Technologies

WinaltChat adds a fast, intelligent chat widget to your 
WooCommerce store. Customers can search your product catalogue, 
get instant answers about shipping and returns, and — when they 
need a real person — connect to your support team through a built-in 
live chat system, all without leaving your store.
<h4>AI Shopping Assistant</h4>
<ul>
<li>Dual AI Modes — Use your own API key from Groq — LLaMA 
(Free Tier), ChatGPT (OpenAI), Claude (Anthropic), or Gemini 
(Google) for full conversational AI. No key? The built-in 
Basic AI mode runs entirely on your server with zero external 
calls and zero ongoing cost.</li>
<li>Smart Product Search — Intent-aware search across your 
WooCommerce catalogue. Handles typos, synonyms, multilingual and mixed-language 
queries, and follow-up questions naturally.</li>
<li>Product Comparisons — Customers can ask “which is better, the Sony or the 
Samsung?” and get a clear side-by-side comparison 
with prices and key specs from your own catalogue.</li>
<li>Store Knowledge Base — Reads your shipping, returns, contact, 
and about pages to answer policy questions accurately and 
dynamically — no hardcoded answers that break for other stores.</li>
<li>Conversation Context — Remembers context within a session so 
follow-up questions (“does it come in blue?”) work naturally.</li>
<li>Amazon Affiliate Fallback — When a product is out of stock, 
optionally suggest an Amazon affiliate link so you still earn a 
commission.</li>
</ul>
<h4>Live Human Chat</h4>
<ul>
<li>Human Handoff — When a customer types phrases like “I want 
to talk to a human”, “customer service”, “live agent”, or dozens 
of natural variants, the plugin detects the request and connects 
them to a real person on your team.</li>
<li>Admin Live Chats Dashboard — A dedicated Live Chats screen 
in your WordPress admin shows all active, waiting, and closed 
conversations in a two-panel interface. Keep the tab open to stay 
marked online for visitors.</li>
<li>Visitor Name Prompt — Before connecting, the visitor is 
optionally asked for their name. If skipped, they are identified 
as “Visitor #ID” so you can tell conversations apart.</li>
<li>Full Conversation Context for Agents — When a customer is 
handed off, the admin sees the complete prior AI conversation so 
there is no need to ask “how can I help?” twice.</li>
<li>Visitor Presence Dot — A green dot shows the visitor is 
active. It turns grey within 30 seconds if they close the tab.</li>
<li>Two-Tier Timeout — If your team does not respond within 
90 seconds, the visitor sees a friendly patience message. After 
5 minutes of no reply, the chat gracefully falls back to the AI 
assistant with an optional email capture.</li>
<li>Intelligent Offline Handling — When no admin is online the AI 
keeps helping. Visitors can optionally leave their email for a 
follow-up. Leads appear in the admin Live Chats list with a 
dedicated Leads section and unread badge.</li>
<li>Session Management — Close chats when resolved, or delete 
them permanently. Closed and lead sessions stay visible in 
their own sections until manually removed.</li>
<li>Zero External Dependencies — Live chat runs entirely within 
your WordPress site using secure AJAX polling over the REST API. 
No Pusher, no third-party service, no extra cost.</li>
<li>Email Notifications — Get an email when a customer starts a 
live chat or leaves their contact details while you are offline.</li>
</ul>
<h4>Privacy & Security</h4>
<ul>
<li>All live chat data is stored in your own WordPress database. 
Nothing is sent to an external service.</li>
<li>Session tokens are 32-character cryptographically random strings 
— not sequential IDs — so sessions cannot be enumerated.</li>
<li>All endpoints enforce nonces, capability checks, input 
sanitization, output escaping, and rate limiting.</li>
<li>Message content is sanitized server-side and rendered via 
textContent in the browser — XSS injection is not possible.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.2 or later</li>
<li>WooCommerce 7.0 or later (must be installed and active)</li>
<li>PHP 7.4 or later</li>
<li>An API key from Groq, OpenAI, Anthropic, or Google (optional — 
Basic AI and Live Chat both work without one)</li>
</ul>
<h4>Support</h4>
<ul>
<li>Support Forum: <a href="https://wordpress.org/support/plugin/winaltchat-for-woocommerce/" rel="ugc">wordpress.org/support/plugin/winaltchat-for-woocommerce</a></li>
<li>Email: support@winalttechnologies.com</li>
</ul>
We aim to respond to all support requests within 48 hours.
<h3>External Services</h3>
This plugin connects to third-party AI providers only when you 
configure an external AI mode and enter your own API key. In Basic 
AI mode and during live human chat, no external AI service is used.
AI Providers (optional — only when an API key is configured)
Customer messages, recent conversation context, and relevant store 
and product context are sent to the AI provider you select so it 
can generate a response. No data is sent to these providers when 
using Basic AI mode.
<ul>
<li>Groq — <a href="https://groq.com" rel="nofollow ugc">groq.com</a> | <a href="https://groq.com/privacy-policy/" rel="nofollow ugc">Privacy Policy</a> | <a href="https://groq.com/terms-of-service/" rel="nofollow ugc">Terms of Service</a></li>
<li>OpenAI — <a href="https://openai.com" rel="nofollow ugc">openai.com</a> | <a href="https://openai.com/policies/privacy-policy/" rel="nofollow ugc">Privacy Policy</a> | <a href="https://openai.com/policies/usage-policies/" rel="nofollow ugc">Terms of Use</a></li>
<li>Anthropic Claude — <a href="https://anthropic.com" rel="nofollow ugc">anthropic.com</a> | <a href="https://www.anthropic.com/privacy" rel="nofollow ugc">Privacy Policy</a> | <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">Terms of Service</a></li>
<li>Google Gemini — <a href="https://ai.google.dev" rel="nofollow ugc">ai.google.dev</a> | <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a> | <a href="https://policies.google.com/terms" rel="nofollow ugc">Terms of Service</a></li>
</ul>
Amazon Associate Program (optional — only when a tag is configured)
When the Amazon fallback is enabled and no matching product is 
found in your store, the plugin generates an Amazon search link 
with your Associate tag. No customer data is transmitted to Amazon 
by the plugin — the link simply directs the visitor’s browser.
<ul>
<li>Amazon — <a href="https://www.amazon.com" rel="nofollow ugc">amazon.com</a> | <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ" rel="nofollow ugc">Privacy Notice</a></li>
</ul>

WinaltChat for WooCommerce

WinaltChat – AI-powered shopping assistant and live human chat for WooCommerce. Find products, answer questions, connect customers to your team.

trillai

Trill AI Product Chat for WooCommerce — the AI shopping assistant that turns chat into measurable revenue.
Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin — the AI assistant — answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready.
<h4>New in 2.1 — make the widget yours</h4>
<ul>
<li>Full appearance control. New Settings → Appearance tab: 7-colour palette, 4 corner positions, width / height / corner radius sliders, custom assistant name, custom avatar from your media library, and a curated font picker — with a live preview that updates as you type.</li>
<li>Expandable chat on desktop. Shoppers can grow the chat window with one click for longer conversations.</li>
<li>Two launcher styles. Keep the floating Trill logo or switch to a classic round chat bubble tinted with your brand colour.</li>
</ul>
<h4>New in 2.0 — five user-facing features</h4>
<ul>
<li>Page content indexing. Robin reads your FAQ, shipping, returns, contact and policy pages and answers questions about them — not just products. Pick which pages to index from the Settings → Content tab.</li>
<li>Cart-aware shopping assistant. Robin sees the current basket on every message. Answers “what’s in my cart”, “what’s my total”, “help me checkout” and recommends products that complement what is already added.</li>
<li>Verified order tracking. “Where’s my order?” answered safely. Identity is verified by WordPress login or by matching the email used at checkout before any order detail is shared. No leaks.</li>
<li>Smart lead capture. When a product is out of stock or a shopper hesitates on price, Robin offers to take their email — with explicit, audited consent. Manage every lead from a dedicated Trill Chat → Leads admin page with CSV export.</li>
<li>Revenue analytics dashboard. Four KPI cards on the Trill Chat dashboard: chats started, orders completed, orders attributed to chat, revenue from chat. Choose 7 / 30 / 90 day windows. Prove ROI at a glance.</li>
</ul>
Plus GDPR conversation management wired into WordPress’s native Tools → Personal Data flow: DSAR export, right-to-erasure, configurable retention, audited consent snapshots. No IP addresses are ever persisted.
<h4>Why store owners pick Trill AI Chat over generic AI plugins</h4>
<ul>
<li>WooCommerce-native, not bolted on. Understands products, variations, stock, categories, carts and orders out of the box — every code path is designed for e-commerce.</li>
<li>5-minute install. No API keys. No external account signup — your WordPress admin is the only login you need.</li>
<li>Reads your real catalogue + your real pages. Real-time product search and page content indexing. Robin can answer “do you have red dresses?” and “what’s your return policy?” from the same conversation.</li>
<li>Knows the cart. Robin sees what shoppers already added and helps them checkout instead of forgetting state.</li>
<li>Privacy-first order lookup. Identity verified before any order detail is shared. WordPress login for registered customers, email-match for guests, silent fall-through on mismatch.</li>
<li>Revenue attribution built in. Orders placed within 24h of a chat are tagged as “from chat” and surface on the dashboard with attributed revenue.</li>
<li>Managed AI, predictable cost. Generous monthly conversation allowance on Trill Cloud. Track usage from the admin dashboard. No OpenAI account required.</li>
<li>Topic-safe. Built-in guardrails auto-generated from your store metadata keep conversations about shopping, politely declining homework, code generation, medical or legal advice.</li>
<li>Prompt-injection-protected. The assistant will not reveal system instructions or adopt different personas.</li>
<li>GDPR-ready. UK-registered company (Greensolutions Pioneers Limited, Companies House 15693716). HTTPS end-to-end. Chat data is never used to train AI models. DSAR + erasure via WP Privacy Tools.</li>
<li>Fast. Sub-second responses on typical product questions.</li>
</ul>
<h4>What Lite includes (free, forever)</h4>
<ul>
<li>AI shopping assistant widget on every page of your store</li>
<li>Page content indexing for FAQ, shipping, returns, contact and policy pages</li>
<li>Cart-aware chat that sees the current basket and guides to checkout</li>
<li>Verified order tracking with login or email-match identity check</li>
<li>Smart lead capture for out-of-stock and price-drop opt-ins, with audited consent</li>
<li>Revenue analytics dashboard — orders and revenue attributed to chat, 7/30/90-day windows</li>
<li>GDPR conversation management — DSAR + erasure via WP Privacy Tools, configurable retention</li>
<li>Real-time product search across your WooCommerce catalogue</li>
<li>Interactive product cards with one-click AJAX add-to-cart</li>
<li>Natural language understanding — over 50 shopping phrases recognised</li>
<li>Smart English de-pluralisation (“t-shirts” → “T-Shirt”, “accessories” → “Accessory”)</li>
<li>Topic enforcement and prompt-injection protection (guardrails)</li>
<li>Generous monthly managed conversation quota on Trill Cloud (tracked in dashboard)</li>
<li>Customisable widget colour, position, welcome message, starter chips, privacy notice</li>
<li>WordPress 6.0+ and WooCommerce 8.0+ compatible</li>
<li>HPOS (High-Performance Order Storage) compatible</li>
<li>Shortcode <code>[trill_chat]</code> for embedding the chat trigger on any page or post</li>
<li>Translation-ready with <code>.pot</code> file (works with Loco Translate, WPML and similar)</li>
<li>WordPress 7.0 Abilities API integration (optional) — exposes product search, store context, and conversation summary to AI agents and MCP adapters</li>
</ul>
<h4>Built for WooCommerce, by a UK SME</h4>
Trill AI is built by Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). We focus exclusively on AI products for WooCommerce — not a generic chatbot with a Woo plugin bolted on.
If you’re a UK, US or EU store owner looking for AI chat that respects your data, your time and your budget, we’d love to hear what you think.
Read more on our blog:
<ul>
<li><a href="https://trillai.io/complete-guide-ai-chat-woocommerce/" rel="nofollow ugc">Complete guide to AI chat for WooCommerce</a></li>
<li><a href="https://trillai.io/reduce-woocommerce-support-tickets-ai/" rel="nofollow ugc">Reduce WooCommerce support tickets with AI</a></li>
<li><a href="https://trillai.io/woocommerce-ai-chat-vs-live-chat/" rel="nofollow ugc">WooCommerce AI chat vs live chat</a></li>
</ul>
<h4>Developer-friendly</h4>
Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation (<code>trcl_localize_script_data</code>), and debug logging via <code>WP_DEBUG</code>. No Composer dependencies, no external JavaScript libraries.
<h3>External Services</h3>
This plugin relies on the Trill AI API (<code>https://api.trillai.io</code>) as its 
sole AI processing back-end. The service is required for the plugin to function.
What data is sent and when:
<ul>
<li>When a store visitor sends a chat message, the message text and relevant 
WooCommerce product context (names, prices, descriptions) are transmitted to 
the Trill AI API over HTTPS for AI processing.</li>
<li>The API also enforces per-site usage limits server-side (no local trialware).</li>
</ul>
Service links:
<ul>
<li>Service URL: https://api.trillai.io</li>
<li>Terms of Service: https://trillai.io/terms/</li>
<li>Privacy Policy: https://trillai.io/privacy/</li>
</ul>
No personal visitor data is collected or stored by the external service beyond 
what is strictly necessary to process the individual chat message. Messages are 
not used for training AI models.

Trill AI Product Chat for WooCommerce

AI chatbot for WooCommerce: cart-aware shopping, verified order tracking, smart lead capture, revenue analytics. GDPR-ready. Free forever.

WinaltChat for WooCommerce vs Trill AI Product Chat for WooCommerce