Safiye Duman

emarket-design

WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
Who is this for? 
* Businesses that want to handle customer inquiries from their own website 
* Agencies managing support for multiple clients 
* IT teams running an internal helpdesk 
* WooCommerce or Easy Digital Downloads store owners
Free Features 
* Frontend ticket submission form (shortcode or block) 
* Assign tickets to support agents 
* Set ticket priority and status 
* Email notifications for customers and agents 
* Agent management with dedicated agent pages 
* Role-based access (Agent and Manager roles) 
* Responsive design — works on all devices 
* Spam protection with CAPTCHA support 
* Restrict ticket submission to logged-in users only 
* Customizable form fields from plugin settings 
* No coding required
See WP Ticket in Action
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/Gsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
Premium Features (Pro & Enterprise) 
* File attachments on tickets 
* Canned responses for faster replies 
* Departments for organizing support teams 
* Custom fields for tickets 
* Advanced search and filtering 
* SLA tracking and automation rules 
* WooCommerce integration 
* Easy Digital Downloads integration 
* MailChimp integration 
* CSV import/export 
* Real-time helpdesk dashboard with stats and charts 
* And much more
<a href="https://wpticketcom.emdplugins.com/" rel="nofollow ugc">View Live Demo</a> | <a href="https://docs.emdplugins.com/wp-ticket-community/" rel="nofollow ugc">Documentation</a>

Customer Support Ticket System & Helpdesk

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

Polanger

Polanger Ticket System helps you centralize customer communication in a clean, ticket-based system integrated into WooCommerce.
Customers can create and manage tickets directly from their account page, while store owners handle support requests from a structured admin interface with real-time updates and clear workflow control.
Designed for simplicity in the free version and scalability with Pro, Polanger adapts from small stores to growing support teams.
<h4>Core Features (Free Version)</h4>
<ul>
<li>Chat-style ticket messaging interface</li>
<li>Real-time updates without page refresh</li>
<li>Agent collision detection (Agent Lock)</li>
<li>WooCommerce order & product linking</li>
<li>Customizable categories & priorities</li>
<li>Email notifications for tickets and replies</li>
<li>Customer ticket closing option</li>
<li>Auto-close inactive tickets</li>
<li>Maximum active ticket limit per customer</li>
<li>HPOS fully compatible</li>
<li>Fully translatable (i18n ready)</li>
</ul>
<h4>Ticket Management</h4>
<ul>
<li>Create Tickets – Customers can open tickets from My Account</li>
<li>Track Status – Open, In Progress, Waiting, Resolved, Closed</li>
<li>Priority Levels – Custom urgency system</li>
<li>Categories – Organize and route tickets</li>
<li>Order & Product Context – Full WooCommerce integration</li>
</ul>
<h4>Chat Interface</h4>
<ul>
<li>Real-time message updates</li>
<li>Chat-style conversation layout</li>
<li>Customer/Admin message separation</li>
<li>Time-based message display</li>
<li>Avatar support</li>
</ul>
<h4>Security & Control</h4>
<ul>
<li>Agent Lock (collision prevention system)</li>
<li>Active viewer tracking (heartbeat)</li>
<li>Auto-remove inactive viewers</li>
<li>Nonce-protected AJAX requests</li>
<li>Role & capability checks</li>
</ul>
<h4>WooCommerce Integration</h4>
<ul>
<li>My Account ticket tab</li>
<li>Order-based ticket context</li>
<li>Product linking</li>
<li>Optional purchase requirement</li>
<li>HPOS support</li>
</ul>
<h4>Developer Friendly</h4>
<ul>
<li>Action & filter hook system</li>
<li>Clean and extendable codebase</li>
<li>Custom database tables</li>
<li>Translation ready</li>
<li>Debug logging support</li>
</ul>
<h4>Language Support</h4>
Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for:
<ul>
<li>Russian (ru_RU) </li>
<li>Chinese – Simplified (zh_CN) </li>
<li>Turkish (tr_TR) </li>
<li>Spanish (es_ES) </li>
<li>French (fr_FR) </li>
<li>German (de_DE) </li>
<li>Arabic (ar) </li>
<li>Portuguese (pt_PT) </li>
<li>Hindi (hi_IN) </li>
<li>Japanese (ja) </li>
<li>Italian (it_IT) </li>
</ul>
You can extend or refine translations with any PO editor by using the files in the /languages directory.
<h4>Pro Version</h4>
The Pro version transforms Polanger into a full support operations system with modular addons and advanced team workflows.
<h4>Pro Highlights</h4>
<ul>
<li>Frontend Support Panel for agents (no wp-admin required)</li>
<li>Real-time team collaboration tools</li>
<li>Advanced analytics & reporting</li>
<li>Modular addon architecture</li>
<li>Internal communication layer (Operations Desk)</li>
<li>Department-based team structure</li>
<li>Extendable developer platform</li>
</ul>
Support Panel (Core Pro Feature) 
A complete frontend support workspace for agents.
Manage tickets, reply in real time, claim ownership, view customer/order data, and collaborate with your team — all without entering the WordPress admin panel.
Agent 360 
Advanced agent analytics including performance score, workload insights, and activity tracking.
Agent Invite 
Invite other agents into a ticket without transferring ownership. Designed for collaboration without breaking workflow control.
Departments 
Organize agents into teams and route collaboration more efficiently.
Operations Desk 
Internal communication layer for agents and managers.
Coordinate actions, escalate issues, and manage operations in real time without leaving the support environment.
SLA Management 
Track response and resolution times with working hours, pause logic, and breach detection.
Auto Assignment 
Automatically assign tickets using smart distribution strategies.
Canned Responses 
Reusable replies with dynamic placeholders and shortcuts.
File Attachments 
Secure file uploads with drag & drop and validation controls.
Analytics Dashboard 
Real-time insights into tickets, agents, SLA, and performance.
Developer Platform (Addon System) 
Build and integrate custom addons as standalone plugins.
Extend the system safely using hooks and modular architecture without modifying core files.
More information:
<ul>
<li><a href="https://polanger.com/product/polanger-ticket-system-for-woocommerce/" rel="nofollow ugc">Pro Version</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/" rel="nofollow ugc">Live Demo</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/docs/" rel="nofollow ugc">Documentation</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/developer/" rel="nofollow ugc">Developer</a></li>
</ul>

Polanger Ticket System for WooCommerce

Polanger Ticket System is a powerful support ticket system for WooCommerce, designed to help store owners manage customer support directly inside Word …

Customer Support Ticket System & Helpdesk vs Polanger Ticket System for WooCommerce