Ticket Status Sync for FluentSupport to MainWP

This MainWP Extension integrates ticket data from a FluentSupport installation on a dedicated “Support Site” directly into your MainWP Dashboard.

It provides centralized visibility over your support workflow by displaying active tickets in a dashboard widget and on a dedicated extension page. It uses the FluentSupport REST API and Application Passwords for secure, direct synchronization on a 5-minute background schedule, preventing site synchronization slowdowns.

Features include:
* FluentSupport Tickets Dashboard Widget.
* Dedicated Tickets Overview page.
* Background synchronization every 5 minutes (via WP-Cron).
* API connection test and credential management.

Pre-Configuration: FluentSupport Custom Field

For the extension to correctly map support tickets to your individual MainWP client sites, you must create a custom text field in FluentSupport on your Support Site with a specific key. This field should store the client’s website URL when a ticket is created.

1. On your FluentSupport site, go to Global Settings > Custom Fields.
2. Click Add New Field.
3. Set the Field Label (e.g., “Client Website URL”).
4. Crucially, ensure the Field Key is set to cf_website_url.
5. Set the Field Type to Text Input or URL.
6. Save the Custom Field and ensure it is included in your active support forms.

This exact key (cf_website_url) is required by the extension to match ticket data to your managed sites.

1. Please install the MainWP Dashboard plugin and activate it before installing this extension (get the MainWP Dashboard plugin from url: https://mainwp.com/).
2. Upload the fs-mainwp folder to the /wp-content/plugins/ directory.
3. Activate the FluentSupport Integration for MainWP plugin through the ‘Plugins’ menu in WordPress.
4. Navigate to the extension’s Settings tab on your MainWP dashboard and enter the URL and REST API Application Credentials for your Support Site.

1.2.2

• Version Bump for WordPress 6.9
• ADD: Dismisable Admin Alert to let Dev know you are using the plugin

1.2.1

• FIX: Improved coding standards compliance across widget and overview classes.
• FIX: Corrected internationalization and output escaping issues.
• DEV: Refactored sync to a 5-minute background WP-Cron job to prevent site synchronization slowdowns.
• DEV: Added Last Synced time display to the Dashboard widget.

1.2.0

• Initial development release.