HelpCrunch

Take your customer support to the next level with the <a href="https://helpcrunch.com/" rel="nofollow ugc">HelpCrunch</a> WordPress plugin. Do you think it’s a tough nut to crack? Not at all!
Thanks to our full-house solution, you can:
<ul>
<li>Deliver second-to-none customer service</li>
<li>Chat with website visitors in real time</li>
<li>Automate routine tasks with chatbot</li>
<li>Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch</li>
<li>Catch valuable leads’ attention</li>
<li>Encourage customer self-service with a multilingual knowledge base</li>
</ul>
But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.
<h3>💬 LIVE CHAT</h3>
Being the platform’s flagship feature, <a href="https://helpcrunch.com/live-chat.html" rel="nofollow ugc">live chat</a> helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.
<ul>
<li>Auto messages for reaching out to clients <a href="https://docs.helpcrunch.com/auto-and-manual-messages/create-a-new-auto-message" rel="nofollow ugc">proactively</a> based on their behavior, e.g. exit intent time, time on page, last visit, etc.</li>
<li>In-app messages for <a href="https://docs.helpcrunch.com/auto-and-manual-messages/targeted-chat-and-email-auto-messages" rel="nofollow ugc">targeting users</a> and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.</li>
<li>Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive.</li>
<li>Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.</li>
<li>Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more.</li>
<li>Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics.</li>
<li>Assignment rules for automating and assigning chats or tags for easier workflow.</li>
<li>Round-robin chat assignment for distributing new chats between your team members equally.</li>
<li>Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.</li>
</ul>
<h4>LIVE CHAT INSTALLATION PROCESS</h4>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/DmJ00Drn28s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=3&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You don’t have to be a mastermind to <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">add the HelpCrunch live chat on your WordPress-powered website</a>. Just follow this step-by-step instruction:
STEP 1. Log into your WordPress account. 
STEP 2. Find the Plugins section and press Add new. 
STEP 3. In the Search box, type in HelpCrunch. 
STEP 4. Hit Install and Activate. 
STEP 5. <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">Log in</a> to your HelpCrunch account in a separate browser tab. 
STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. 
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. 
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. 
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.
Now our live chat widget is displayed in the bottom right corner of your website.
If you have any problems with the setup, please check the <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">installation guide</a>. If you have any questions, just <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">log in to your HelpCrunch account</a> and chat with us. We’ll help you with everything 🤗
<h3>📱 MESSENGERS INTEGRATION</h3>
Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:
<ul>
<li>Facebook Messenger</li>
<li>Instagram</li>
<li>Telegram</li>
<li>Viber</li>
<li>WhatsApp (coming soon)</li>
</ul>
Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox</a> provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.
<h3>🤖 CHATBOT</h3>
The new feature will ease the burden of your groovy tasks. Our <a href="https://helpcrunch.com/chatbot.html" rel="nofollow ugc">chatbot</a> is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service.
Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue:
<ul>
<li>Collect contact details</li>
<li>Qualify leads</li>
<li>Offer a special discount</li>
<li>Collect details about issues upfront</li>
<li>Route new chats to the dedicated team</li>
</ul>
Or create your own template from scratch!
HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber.
You might think that chatbots are a tricky feature to install. Check out our <a href="https://helpcrunch.com/news/chatbot-release/" rel="nofollow ugc">article</a> where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy!
<h3>📚 KNOWLEDGE BASE</h3>
<a href="https://helpcrunch.com/knowledge-base.html" rel="nofollow ugc">Knowledge base software</a> from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage.
With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!
<h3>📨 EMAIL AUTOMATION</h3>
Whether you have a newsletter coming up or a one-time offer – take advantage of <a href="https://helpcrunch.com/email-automation.html" rel="nofollow ugc">email marketing feature</a> from HelpCrunch:
<ul>
<li>Share company news and product announcements with your clients via perfectly built emails.</li>
<li>Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones.</li>
<li>Create your own custom email templates or leverage ours.</li>
<li>Monitor campaign performance with in-depth analytics.</li>
<li>Set up email notifications not to miss a single letter when your team is offline.</li>
<li>Send manual or auto follow-ups every time your message is unseen.</li>
<li>Set up email forwarding to put an end to unread messages once and for all.</li>
</ul>
<h3>💁🏻‍♂️ SHARED INBOX</h3>
Multi-channel customer support is now becoming a reality with the HelpCrunch <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox solution</a>. No matter the size of your team, you can ease its life with a shared inbox.
Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more.
Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.
With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically).
Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.
By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat.
<h3>🖼 POPUPS</h3>
Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our <a href="https://helpcrunch.com/popups.html" rel="nofollow ugc">popup builder</a>, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:
<ul>
<li>Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable.</li>
<li>Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results.</li>
<li>Live reports for optimizing popup real-time performance as people click on it.</li>
</ul>
<h3>🔗 OTHER INTEGRATIONS</h3>
There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!):
<ul>
<li>Zapier</li>
<li>Slack</li>
<li>Google Tag Manager</li>
<li>Google Analytics</li>
<li>Shopify</li>
<li>Squarespace</li>
<li>Jimdo</li>
<li>3DCart</li>
<li>Big Cartel</li>
</ul>
SOUNDS INTRIGUING? <a href="http://helpcrunch2.pipedrive.com/scheduler/d2xbe3h5/introduction?utm_source=wordpress+plugin&utm_medium=marketplace&utm_campaign=wordpress" rel="nofollow ugc">BOOK A DEMO</a> TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!
<h3>CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS</h3>
<blockquote>
“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”
</blockquote>
— Valery Kurilov, CEO @ SE Ranking
<blockquote>
“We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.”
</blockquote>
— Jan Střecha, Marketing Manager @ Rekola
<blockquote>
“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”
</blockquote>
— Fitlap
<blockquote>
“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”
</blockquote>
— Max Bondarenko, CMO @ Revenue Grid

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

Great chat plugin

The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.

Arafat Jamil

Md. Jwel Miah

Spider Themes

delweratjk

The #1 WordPress Plugin for Building Professional Knowledge Bases, Help Centers & Documentation Sites
EazyDocs is the most comprehensive knowledge base and documentation plugin for WordPress. Create unlimited knowledge bases, help centers, wikis, and FAQs with zero limitations. Perfect for SaaS companies, software developers, agencies, e-learning platforms, and any business needing professional documentation.
Why Choose EazyDocs Over Other Documentation Plugins?
✓ Unlimited Everything – Create unlimited knowledge bases, docs, and categories with no restrictions 
✓ Drag-and-Drop Editor – Organize and nest documents intuitively. No coding required 
✓ SEO-Optimized – Built-in Schema.org integration, SEO-friendly architecture, and structured data 
✓ Live Search – AJAX-powered search with instant results and smart suggestions 
✓ Consistent Update & Improvements – Regular updates and improvements to keep the plugin secure, performant, and feature-rich. 
✓ Beautiful by Default – Professional, modern design that works out-of-the-box 
✓ Mobile-Responsive – 100% responsive and retina-ready on all devices 
✓ Reader-Focused Design – Optimized for readability and user experience, not engagement metrics
EazyDocs is designed with your readers in mind. It features sticky navigation sidebars, automatic table of contents, reading time estimates, views tracking, and much more. Your knowledge base will be fast, attractive, and easy to navigate.
<h3>Video Overview – See EazyDocs in Action</h3>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/QOXcD_LqKKM?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
Trusted by Thousands of Businesses
Over 50,000+ websites use EazyDocs to power their documentation, from small teams to enterprise organizations.
<h3>Real Success Stories</h3>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/VpW0pkYcfCY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<ul>
<li><a href="https://eazydocs.spider-themes.net/bit-apps/" rel="nofollow ugc">Bit Apps</a> – Complete SaaS documentation</li>
<li><a href="https://eazydocs.spider-themes.net/glamsydesigns/" rel="nofollow ugc">Glamsy Designs</a> – Product knowledge base</li>
</ul>
<h3>Getting Started</h3>
<h4>Quick Start Guide</h4>
<ol>
<li>Install EazyDocs from the WordPress plugin directory</li>
<li>Activate the plugin</li>
<li>Go to EazyDocs > Getting Started</li>
<li>Create your first knowledge base</li>
<li>Add docs and organize with drag-and-drop</li>
</ol>
Need Help? 
– <a href="https://helpdesk.spider-themes.net/docs/eazydocs-wordpress-plugin/" rel="nofollow ugc">📚 Full Documentation</a> 
– <a href="https://www.youtube.com/playlist?list=PLeCjxMdg411XgYy-AekTE-bhvCXQguZWJ" rel="nofollow ugc">🎥 Video Tutorials</a> 
– <a href="https://wordpress.org/support/plugin/eazydocs/" rel="ugc">💬 Support Forum</a> 
– <a href="https://wordpress-plugins.spider-themes.net/eazydocs-pro/" rel="nofollow ugc">🚀 Live Demo</a> 
– <a href="https://eazydocs.spider-themes.net/" rel="nofollow ugc">⭐ Upgrade to Premium</a>
<h3>Core Features</h3>
Documentation Management 
– Unlimited Knowledge Bases – Create as many knowledge bases as you need without any limitations 
– Hierarchical Organization – Support for 4-level doc depth with drag-and-drop nesting (5 levels with Pro) 
– Smart Doc Ordering – Intuitive drag-and-drop interface for organizing and restructuring docs 
– Bulk Operations – Duplicate, manage visibility, and organize documentation in bulk 
– Revision History – Track all changes and restore previous versions anytime
User Experience & Navigation 
– Live Search with AJAX – Fast, intelligent search with instant results and smart suggestions 
– Sticky Navigation Sidebar – Readers can navigate effortlessly while scrolling 
– Automatic Table of Contents – Built-in, automatically generated TOC for easy navigation 
– Collapsible Sidebar – Readers can focus on content without distractions 
– Recently Viewed Articles – Users can quickly access their browsing history 
– Related Articles – Automatic recommendations increase reader engagement
Reader Experience Tools 
– Reading Time Estimates – Show how long each article takes to read 
– Views Counter – Display how many times an article has been viewed 
– Font Size Adjustment – Readers can increase/decrease font size for comfort 
– Print Functionality – One-click printing with optimized formatting 
– Article Tags – Organize and discover content by topic 
– Reader Feedback – Collect valuable feedback on article helpfulness 
– Article Voting – Let readers rate articles (helpful/not helpful) 
– Comments & Discussions – Enable interactive engagement on articles
Customization & Design 
– Beautiful Default Design – Professional, modern layout out-of-the-box 
– Live Customizer – Change colors, fonts, and settings without coding 
– Advanced Settings Page – Extensive customization options with real-time search 
– Mobile-Responsive – 100% responsive design for all devices 
– Retina-Ready – Crisp, clear visuals on high-DPI displays 
– Dark Mode Support – Professional dark mode (Pro feature)
Technical & SEO Features 
– SEO Optimized – Built with search engine ranking in mind 
– Schema.org Integration – Rich snippets for better search visibility 
– Multilingual Ready – Full WPML compatibility for global audiences 
– RTL Language Support – Perfect for Arabic, Hebrew, and other RTL languages 
– On-Demand Asset Loading – Lightweight footprint; assets load only on EazyDocs pages 
– Page Builder Compatible – Works with Gutenberg and Elementor
Page Builder Integration 
– Gutenberg Blocks – Pre-built blocks for dynamic doc page creation 
– Elementor Widgets – Drag-and-drop widgets for Elementor page builder 
– Shortcodes – Flexible shortcode system for advanced customization
Documentation Performance Tools 
– Email Reporting – Receive analytics reports directly to your inbox 
– Engagement Analytics – Track user behavior and content performance (Pro feature) 
– Doc Excerpt/Summary – Add summaries to display in listings and previews 
– Content Insights – Understand which articles are most helpful to visitors
Premium Migration & Integration 
– BetterDocs Migration Tool – One-click migration to preserve all your existing documentation 
– Google Login – Allow readers to sign in with Google accounts 
– User Role Management – Control who can create and edit documentation (Pro feature) 
– Private Docs – Restrict access with login requirements or passwords (Pro feature)
<h3>How to Create a Knowledge Base Website with EazyDocs</h3>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/4H2npHIR2qg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Premium Plans & Features</h3>
EazyDocs comes with flexible pricing to suit businesses of all sizes:
<h4>EazyDocs Pro – Advanced Features</h4>
Unlock professional features perfect for growing businesses: 
– Doc Root URL customization 
– Book Chapter Elementor widgets 
– Voting & Comments notifications 
– Doc Helper Assistant with Contact Form 
– Conditional Content dropdowns 
– Ajax Doc Loading for faster performance 
– Dark Mode for professional documentation 
– OnePage Documentation layouts 
– User Role Management (control who can edit) 
– Docs Archive Masonry layouts 
– Private Docs with login pages 
– Glossary documentation 
– Extended Doc layouts 
– Doc Badges for content organization 
– Suggested Search Keywords 
– Bulk Duplicate Documentation 
– Bulk Doc Visibility controls 
– User Restrictions & IP limitations 
– External Site Integration support 
– Editable Single Doc Sidebars 
– Full RTL Compatibility 
– Users Feedback Database 
– Attach documents to any page
<h4>EazyDocs Promax – Complete Solution</h4>
Everything in Pro, plus advanced analytics and management: 
– Subscribe to Docs feature 
– Feedback on Selected Text 
– Complete Analytics Dashboard 
– Frontend Contributor access 
– Add/Edit docs from frontend 
– Footnotes support 
– Elementor pre-made templates 
– Author/Contributor profile pages 
– Daily/Weekly/Monthly Statistics Email Reporting
<a href="https://eazydocs.spider-themes.net/features" rel="nofollow ugc">View All Premium Features & Pricing</a>
<h3>How to Migrate from BetterDocs to EazyDocs</h3>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/cOo0o7Hwfwg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>About the Developer</h3>
EazyDocs is developed by <a href="https://spider-themes.net" rel="nofollow ugc">Spider Themes</a>, a team of experienced WordPress developers dedicated to creating powerful, user-friendly plugins. Our mission is to help businesses and creators build professional documentation without complexity.
Why You Can Trust EazyDocs: 
✓ Over 2,000+ active installations 
✓ Trusted by businesses worldwide 
✓ Continuously updated and improved 
✓ Active community support 
✓ Regular security updates and performance improvements 
✓ Built by dedicated WordPress professionals

EazyDocs – Knowledge Base, Wiki, Documentation & FAQ Builder

Nice job

After using the free version to build our knowledge base we upgraded to premium. The developers are responsive and open to feedback and improvements.

Great plugin and support

Utilizing the plugin is quite simple. It makes the documentation creation process very simple.

Easy to use

We are used this plugin for our html template and WordPress theme as well. Just awesome. 

Very Easy Documentation Builder Plugins


After running my custom docs solution on my own website for a few years, I decided to give this a try. It was a smooth ride right from the start, luck had it I used the same CPT as they are. All existing docs were neatly listed and after adding sections I was up and running with this fast and versatile plugin.



The UI has a nice set of settings for giving it a custom look, but the fact that the templating files can be copied to literally change every aspect, is what really won me over.


Excellent Docs plugin


I encountered an issue when initially setting up the documentation using the EasyDocs plugin. However, the plugin support team responded promptly and assisted me in resolving the issue. It's possible that the problem was related to specific server configurations.



Overall, I find EasyDocs to be a top-notch WordPress documentation plugin.


Top plugin for making documenation


EazyDocs is an incredibly powerful plugin, perfect for creating comprehensive knowledge bases, wikis, and documentation effortlessly. Its user-friendly interface and robust features make it an essential tool for efficient information management.


Amazing Documentation Builder Plugin!


This plugin is efficient and user-friendly, making it essential for managing documents. Its seamless integration and robust features enhance productivity without any hassle.


Efficient and User-Friendly: A Must-Have Plugin for Documents


We've been using EazyDocs for our documentation, and it has been a great experience so far. The doc creation UI is well-designed and easy to use, making it simple to organize and manage our content.



Their support team is also very responsive. We found a bug, reported it, and they assured us that it would be fixed in the next update. We also requested a new feature, and they accepted it with a positive response.



Overall, a great plugin with excellent support. Highly recommended!


Great Plugin with Excellent Support!


Very easy to write and organize docs, with it's own documentation builder feature. Also allows classic editor for legacy WP features. Cool!


Great for writing and maintaining documentations

Build professional knowledge bases with unlimited docs, drag-and-drop editor, live search, and SEO optimization.

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs EazyDocs – Knowledge Base, Wiki, Documentation & FAQ Builder