Freemius

Octrace

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.
Easy support requests management – Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration – Just copy-paste two shortcodes from the documentation into your website to start.
<h4>Features</h4>
<ul>
<li>Basic Support Functionality</li>
<li>Unlimited Support tickets</li>
<li>Unlimited websites</li>
<li>Ticket Attachments</li>
<li>Support Satisfaction Survey</li>
<li>Ticket Private Notes</li>
<li>Support Agents Roles & Permissions</li>
<li>Custom Support Statuses</li>
<li>Ticket Scheduling</li>
<li>Guest Tickets</li>
</ul>
<h4>PRO</h4>
Extend the basic functionality with <a href="https://www.octrace.com/octrace-support/" rel="nofollow ugc">Octrace Support PRO</a> version, which includes the following extra features:
<ul>
<li>Email Support Module</li>
<li>Support Products Module</li>
<li>Automatic Tickets Assignment</li>
</ul>

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

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<ol>
<li>
Support Tickets 
Users can submit support tickets from the front end. Admins manage and reply from the backend.
</li>
<li>
Email notifications 
Automatic email notifications are sent when tickets are created or replied to.
</li>
<li>
Restricted access 
Users see only their own tickets. Admins see all tickets.
</li>
<li>
Multiple categories 
Tickets can be categorised as Disputed, Support, or Other.
</li>
<li>
Live Chat 
Admins can use the Live Chat panel for real-time replies on a ticket.
</li>
</ol>

Simple Support Tickets

A simple support ticket system allowing users to submit tickets from the front end and admins to respond from the backend.

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support vs Simple Support Tickets