WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

Easy support requests management – Spend less time and effort on providing support for your customers and focus on your business instead.

Enjoy Quick and Simple Integration – Just copy-paste two shortcodes from the documentation into your website to start.

Features

• Basic Support Functionality
• Unlimited Support tickets
• Unlimited websites
• Ticket Attachments
• Support Satisfaction Survey
• Ticket Private Notes
• Support Agents Roles & Permissions
• Custom Support Statuses
• Ticket Scheduling
• Guest Tickets

PRO

Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:

• Email Support Module
• Support Products Module
• Automatic Tickets Assignment

From your WordPress dashboard

1. Visit Plugins > Add New
2. Search for “Octrace Support”
3. Activate Octrace Support from your Plugins page
4. Add the Support Request Form Gutenberg block into any of your pages to start receiving support requests from it.
5. Read the documentation to get additional info

1. 

   Support Dashboard

2. 

   Manage Support Tickets

3. 

   Support Agents

4. 

   General Support Configuration

5. 

   Support Status List Configuration

6. 

   Support Attachments Configuration

1.2.7

Release Date – 1 February 2024

• Fix – Resolved conflict with external login forms

1.2.6

Release Date – 25 November 2023

• Fix – Removed deprecated jQuery code

1.2.5

Release Date – 8 November 2023

• Fix – Improved protocol processing during redirects
• Fix – Security patch

1.2.4

Release Date – 13 February 2023

• Fix – Resolved installation errors

1.2.3

Release Date – 19 March 2022

• Fix – Security patch

1.2.2

Release Date – 27 February 2021

• Added – Guest Ticket
• Fix – Paperclip icon size

1.2.1

Release Date – 12 December 2020

• Fix – Icon visual appearance fix
• Fix – Minor changes

1.2.0

Release Date – 4 November 2020

• Added – Support Agents
• Added – Custom Support Statuses
• Added – Support Customer Survey
• Added – Ticket Private Notes
• Added – Ticket Attachments Module
• Added – Scheduled Tickets Management
• Fix – Ensured Octrace Support doesn’t load unnecessary css and js files.

1.1.0

Release Date – 1 November 2020

• Gutenberg Block: Support Ticket Request Form
• Gutenberg Block: Support Ticket List

1.0.0

Release Date – 30 October 2020

• Octrace Support