Freemius

Octrace

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.
Easy support requests management – Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration – Just copy-paste two shortcodes from the documentation into your website to start.
<h4>Features</h4>
<ul>
<li>Basic Support Functionality</li>
<li>Unlimited Support tickets</li>
<li>Unlimited websites</li>
<li>Ticket Attachments</li>
<li>Support Satisfaction Survey</li>
<li>Ticket Private Notes</li>
<li>Support Agents Roles & Permissions</li>
<li>Custom Support Statuses</li>
<li>Ticket Scheduling</li>
<li>Guest Tickets</li>
</ul>
<h4>PRO</h4>
Extend the basic functionality with <a href="https://www.octrace.com/octrace-support/" rel="nofollow ugc">Octrace Support PRO</a> version, which includes the following extra features:
<ul>
<li>Email Support Module</li>
<li>Support Products Module</li>
<li>Automatic Tickets Assignment</li>
</ul>

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

NirWp Team

<blockquote>
Aside from news websites, almost all websites of the world require a support system, do you agree? 
 The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.
</blockquote>
So we have agreed that using a support plugin is a need for every website, even yours, dear friend .
Well! The question that arises now is what features should a good support plugin have?
<a href="http://demo.nirwp.com/ticket-free" rel="nofollow ugc">wordpress & woocommerce support plugin Demo</a> / user&pass: demo
To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!
The ability to define infinite departments 
If your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.
The ability to define infinite representatives. 
We will still be by your side if you need to add various representatives to your team.
<blockquote>
Complete accordance with WooCommerce and Easy Digital Downloads
</blockquote>
If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!
Prepared answers 
Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing
Searching the tickets 
Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!
All sections being AJAX and therefore doubly beautiful. 
We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.
Floating support icon on the website 
You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!
<h3>List of some features</h3>
<ul>
<li>Unlimited Tickets</li>
<li>Unlimited Agents</li>
<li>Unlimited Users</li>
<li>Unlimited Products</li>
<li>Unlimited Departments </li>
<li>Unlimited Pre answer</li>
<li>Agents can create tickets on behalf of users </li>
<li>Agents can view only their tickets or all tickets</li>
<li>Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. </li>
<li>Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.</li>
<li>And …</li>
</ul>

Nirweb support

Best of the Best

افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده

بدرد نخور


متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.


کدنویسی افتضاح

NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support vs Nirweb support