Freemius

Octrace

<p>Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.</p>
<p><strong>Easy support requests management</strong> – Spend less time and effort on providing support for your customers and focus on your business instead.</p>
<p><strong>Enjoy Quick and Simple Integration</strong> – Just copy-paste two shortcodes from the documentation into your website to start.</p>
<h4>Features</h4>
<ul>
<li>Basic Support Functionality</li>
<li>Unlimited Support tickets</li>
<li>Unlimited websites</li>
<li>Ticket Attachments</li>
<li>Support Satisfaction Survey</li>
<li>Ticket Private Notes</li>
<li>Support Agents Roles & Permissions</li>
<li>Custom Support Statuses</li>
<li>Ticket Scheduling</li>
<li>Guest Tickets</li>
</ul>
<h4>PRO</h4>
<p>Extend the basic functionality with <a href="https://www.octrace.com/octrace-support/" rel="nofollow ugc">Octrace Support PRO</a> version, which includes the following extra features:</p>
<ul>
<li>Email Support Module</li>
<li>Support Products Module</li>
<li>Automatic Tickets Assignment</li>
</ul>


WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

vato

<p>A simple ticket system but with many functionalities. It can be used for handling supports or bug/issue reportings. Each ticket can be assigned to an approver who will receive an email notifications when the issuer has replied. Each ticket and each comment can be rated; ‘very good’, ‘Ok’, ‘Not so good’.<br />
In the settings area it is possible to add categories and departments and to modify the email notification and change the style sheet. For preventing spammers it is also possible to activate reCaptcha from the settings.</p>
<p>Contact <a href="mailto:vatan@memoria.se" rel="nofollow ugc">Vatan</a> for more information.<br />
Webpage <a href="http://www.memoria.se" rel="nofollow ugc">www.memoria.se</a>.</p>


Memoria Ticket System

A ticket system for Wordpress to use for support, contact and/or issue reporting. Ability to create categories and departments.

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support vs Memoria Ticket System