Freemius

Octrace

<p>Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.</p>
<p><strong>Easy support requests management</strong> – Spend less time and effort on providing support for your customers and focus on your business instead.</p>
<p><strong>Enjoy Quick and Simple Integration</strong> – Just copy-paste two shortcodes from the documentation into your website to start.</p>
<h4>Features</h4>
<ul>
<li>Basic Support Functionality</li>
<li>Unlimited Support tickets</li>
<li>Unlimited websites</li>
<li>Ticket Attachments</li>
<li>Support Satisfaction Survey</li>
<li>Ticket Private Notes</li>
<li>Support Agents Roles & Permissions</li>
<li>Custom Support Statuses</li>
<li>Ticket Scheduling</li>
<li>Guest Tickets</li>
</ul>
<h4>PRO</h4>
<p>Extend the basic functionality with <a href="https://www.octrace.com/octrace-support/" rel="nofollow ugc">Octrace Support PRO</a> version, which includes the following extra features:</p>
<ul>
<li>Email Support Module</li>
<li>Support Products Module</li>
<li>Automatic Tickets Assignment</li>
</ul>


WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

Tom Anbinder

Pablo Pacheco

WPFactory

Omar AlDabbas

Algoritmika

extendWP

<h4>Support ticket system for WooCommerce is WordPress ticket system that integrates with your eShop adding a helpdesk trouble ticketing system in your WordPress website. Your support will be well organized, better, faster and will look way more professional.</h4>
<p>The WordPress ticket system Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Support in General or Per Order (<strong><a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a></strong>) . Customers will be able to track their issue from this screen but will also be notified once a response is sent. Moreover, the plugin provides a <strong>shortcode [stsw_user_tickets]</strong> where you can use in any custom page you would like to build, where Logged in users will be able to use . <strong>Ajax Ticket submission for nice UI interaction</strong></p>
<h4>How I can benefit from it</h4>
<p>Provide Better and Faster Support to your Customers, Keep Track and increase your Revenue</p>
<ul>
<li>Gain <strong>trust</strong> and look more <strong>professional</strong> to your customers adding an easy to use support ticket system</li>
<li>Provide better and <strong>faster Support by Automating</strong> the process – auto assign tickets in different users</li>
<li>Never lose track as <strong>notifications via email</strong> are also included for customer, assignee(<strong><a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a></strong>) and eShop admin</li>
<li><strong>Stay organized</strong> in your support as you keep track in wordpress backend and front end  – Handle Tickets from the frontend for Better  Management</li>
</ul>
<h4>EXAMPLES USE AREAS</h4>
<ul>
<li>Helpdesk</li>
<li>Technical Support</li>
<li>Trouble Ticket</li>
<li>Customer Relations</li>
</ul>
<p><strong><a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET Support Ticket System for WooCommerce PRO to allow Ticket Per Order, Assign to different Users and Automate the Process</a></strong></p>
<h4>BACKEND DETAILED FEATURES</h4>
<p>The WordPress ticket system plugin creates a post type for managing your customers issues. The tickets list columns are customized to include important information such as Ticket Status, Last Response Date, plus that the Tickets list can be Easily Filtered per status.<br />
Settings Page: this is the page where you can change various setting s of the plugin<br />
* Define a Name for the Support Tab in My Account Page<br />
* Define a Name for the button displayed in the Orders Table in my account<br />
* Decide whether to display only Open tickets to the frontend<br />
* Ability to define a default Assignee for all tickets<br />
* Choose whether to notify Assignee, Admin, Customer via Email once a ticket opens  or a new response is added<br />
* Write different Text for Email Notification for admin and customer</p>
<h4>FRONT END DETAILED FEATURES</h4>
<p>The WordPress ticket system plugin creates  a Support Section UI in My Account Page, adding a new Tab – with customizable text for title – that leads to this section where Users can view their tickets and create new.<br />
A button per Order is added – with customizable text for title – that leads to the support page.<br />
Customers can keep track on the Tickets they opened and view any new response added from the website.<br />
You can also manage the tickets from the front end and provide support directly.<br />
Along with this integrated functionality, you can use a shortcode to add the Support System to any page you have created so that any Logged in User can view and manage.</p>
<p><strong><a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a></strong></p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/cI7T3cN-kH0?version=3&rel=0&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>PRO WordPress ticket system Plugin Features</h4>
<ul>
<li>Allow Users to submit <strong>tickets for Specific Orders</strong></li>
<li><strong>Files can be attached</strong> during the ticket or response to ticket submission</li>
<li>Tickets Priorities:  Predefine <strong>ticket priorities</strong> according to your business needs and manage better the Troubleshooting Process. By default once you install the plugin you get Low, Normal and High with specified color  – visible on ticket list. You can add as many as you want and define a color as well to be noticeable.</li>
<li><strong>Private Notes</strong> that site users can exchange – hidden by the customers.</li>
<li><strong>Tickets can be assigned to other Users in various ways</strong></li>
<li>Tickets Subject: Pre Define  subjects for the tickets to categorize tickets and manage them better</li>
<li><strong>Auto Assign</strong> tickets to specific User based on the selected Subject</li>
<li><strong>Manage Support directly from the frontend for the assignees</strong> – Users that are assigned a specific ticket and are other than Administrators, do not access backend for Ticket Management but directly via My account section, or from a dedicated page that admin can build using the shortcode [stsw_user_tickets]</li>
<li>Administrator can define a <strong>default Assignee</strong> for all tickets</li>
<li>Choose whether to also notify Assignee via Email once a ticket opens  or a new response is added</li>
<li>Write different Text for Email Notification for assignee and customer. This can work as a template as various placeholders can be added</li>
<li>You can enable Attachments on ticket and response submission</li>
<li>You can define <strong>Attachments Allowed Max size</strong> and <strong>File Extension</strong></li>
<li>You can define Define <strong>number of Attachments</strong> Allowed to be submitted with a ticket or response</li>
<li>You can enable Priority to be chosen By User or not</li>
<li>In the Backend Tickets table list is filled with various important information such as, assignee name, priority, subject, Order number (if ticket refers to order)</li>
<li>Take advantage of <strong>various ticket specific placeholders</strong> on your Email Template to customer or assignee for your notification system</li>
</ul>
<p><strong><a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a></strong></p>


Helpdesk Support Ticket System for WooCommerce

an easy to use Wordpress plugin that integrates with your WordPress Eshop and adds a Helpdesk troubleshooting ticketing system

easy WordPress ticket system

WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooCommerce support ticket system

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support vs Helpdesk Support Ticket System for WooCommerce