Freemius

Octrace

<p>Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.</p>
<p><strong>Easy support requests management</strong> – Spend less time and effort on providing support for your customers and focus on your business instead.</p>
<p><strong>Enjoy Quick and Simple Integration</strong> – Just copy-paste two shortcodes from the documentation into your website to start.</p>
<h4>Features</h4>
<ul>
<li>Basic Support Functionality</li>
<li>Unlimited Support tickets</li>
<li>Unlimited websites</li>
<li>Ticket Attachments</li>
<li>Support Satisfaction Survey</li>
<li>Ticket Private Notes</li>
<li>Support Agents Roles & Permissions</li>
<li>Custom Support Statuses</li>
<li>Ticket Scheduling</li>
<li>Guest Tickets</li>
</ul>
<h4>PRO</h4>
<p>Extend the basic functionality with <a href="https://www.octrace.com/octrace-support/" rel="nofollow ugc">Octrace Support PRO</a> version, which includes the following extra features:</p>
<ul>
<li>Email Support Module</li>
<li>Support Products Module</li>
<li>Automatic Tickets Assignment</li>
</ul>


WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

ThriveDesk

<p>🛟 ThriveDesk – Live Chat and Helpdesk for WordPress with AI Chatbot, Ticketing, Knowledge Base, Customers Support & Sales Tools.</p>
<p>Your search for <a href="https://www.thrivedesk.com/wordpress" rel="nofollow ugc">AI chatbot for WordPress</a> ends here.</p>
<p>ThriveDesk is complete support ticketing, live chat, chatbot and knowledge base solution for WordPress powered website.</p>
<h3>Help Desk Plugin For WordPress</h3>
<p><a href="https://www.thrivedesk.com" rel="nofollow ugc">ThriveDesk</a> is the ultimate helpdesk and ticketing software for WordPress, offering a lightweight and fast assistant that attracts customers without slowing down your site. With personalized interactions, automated messages, and detailed analytics, it’s the perfect solution for enhancing customer support.</p>
<p>We designed ThriveDesk helpdesk to protect users’ privacy and align with the GDPR rules.</p>
<p><iframe loading="lazy" title="Top 5 Features of ThriveDesk v2.0 (Helpscout Alternative)" width="750" height="422" src="https://www.youtube.com/embed/8aN5UWMOdjg?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h3>WHY USE THRIVEDESK – THE BEST LIVE CHAT PLUGIN?</h3>
<p>Win your customers over by using this incredibly fast and lightweight customer support tool.</p>
<p>Avoid slow page loading times and lag in message delivery and reception.</p>
<p>Check customer information, page browsing history, previous purchase history right from the agent dashboard. Manage refunds and serve customers on the go.</p>
<p>Now, ThriveDesk allows customers to communicate with support staff in their native language, making it an ideal <strong>multilingual customer service solution</strong>.</p>
<h3>HelpDesk for WooCommerce</h3>
<p>Your customers will love you for using ThriveDesk live chat with WooCommerce. Engage customers at the right time, prevent cart abandonment & manage WooCommerce store right inside ThriveDesk — No more switching between multiple tabs.</p>
<p><iframe loading="lazy" title="WooCommerce Helpdeks plugin" width="750" height="563" src="https://www.youtube.com/embed/lmajbvfY_GQ?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h3>Introducing ChatGPT Integration within Helpdesk System</h3>
<p>Now ThriveDesk is more powerful with ChatGPT integration directly with our helpdesk system. Now you can provide faster and more accurate responses to customer inquiries.</p>
<p><strong>ChatGPT</strong> can assist support agents by providing suggested responses or templates for common inquiries. It can enhance the quality of support ticket responses to identify areas for improvement.</p>
<h3>How can live chat increase your sales and conversion?</h3>
<p>Live chat is a great tool for businesses to use because it can <a href="https://www.thrivedesk.com/live-chat-software-improve-search-ranking" rel="nofollow ugc">increase the conversion rate</a> and search ranking. It doesn’t matter how big or small you are, live chat is an inexpensive customer service tool that can make you feel more like a trusted provider of goods to the customer.</p>
<p>With ThriveDesk live chat plugin provides one-on-one conversations with your customers, which means that you can address their concerns efficiently and start closing more sales.</p>
<p>This will in turn increase your conversion rate and search ranking by reducing the number of people who are unhappy with their experience on your website.</p>
<h3>💬 Live Chat Features</h3>
<ul>
<li>Real Time visitor tracking</li>
<li>Chatbots</li>
<li>Proactive messaging</li>
<li>Offline messaging</li>
<li>Lead collection</li>
<li>Automated replies from the knowledge base</li>
<li>Contact forms</li>
<li>Links</li>
<li>File sharing</li>
<li>Zoom and Google Meet integration</li>
<li>Analytics & Insight</li>
<li>Seamless integration with other CRM</li>
<li>And much more…</li>
</ul>
<p>Available on:</p>
<ul>
<li>IOS App</li>
<li>Android App</li>
</ul>
<h3>Helpdesk & Support Ticket Plugin for WordPress</h3>
<p>Manage all customer conversations through ThriveDesk’s Shared Inbox (aka Ticket System). Shared Inbox is where all your tickets, live chat, and queries are directed, and the team collaborates to provide a better customer support experience.</p>
<p><iframe loading="lazy" title="How to forward email from Gmail to ThriveDesk" width="750" height="422" src="https://www.youtube.com/embed/n2rUreB_aso?start=6&feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p>ThriveDesk makes it easy for your team to manage emails through a single shared inbox.</p>
<h4>🌟 Helpdesk Features</h4>
<ul>
<li>Shared Inbox</li>
<li>Workflow automation</li>
<li>Team collaboration</li>
<li>Merge conversation</li>
<li>Assignments</li>
<li>Collision Detection</li>
<li>Tagging</li>
<li>Canned replies</li>
<li>Spam filtering</li>
<li>Auto-responders</li>
<li>Auto BCC</li>
<li>Default Status Update</li>
<li>Private notes</li>
<li>Reply Undo</li>
<li>Powerful Search</li>
<li>Notifications</li>
<li>Contact history</li>
<li>Previous conversations</li>
<li>Satisfaction survey</li>
<li>Reporting</li>
<li>And much more…</li>
</ul>
<h3>🤔 Why Shared Inbox?</h3>
<p><iframe loading="lazy" title="ThriveDesk Shared Inbox overview" width="750" height="422" src="https://www.youtube.com/embed/C62yyLaUusU?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p>A shared inbox enables you to manage customer support requests with a smaller team, providing a more efficient use of resources and reducing the cost of maintaining a larger support team.</p>
<p>Which means all customer interactions are in one place, making it easier for agents to manage, prioritize, and respond to requests. This helps reduce the risk of missing requests or duplicating efforts.</p>
<p>✅ Better conversation organization<br />
✅ Automation of redundant tasks<br />
✅ Better workflow management<br />
✅ Easier performance-tracking<br />
✅ Better collaboration<br />
✅ Credible reporting<br />
✅ Better integration<br />
✅ Seamless customer experience</p>
<h3>CREATE STUNNING KNOWLEDGE BASE TO SCALE CUSTOMER SUPPORT</h3>
<p>Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.</p>
<p>Knowledge Base is a self-service system that works perfectly with the Live Chat and Ticket system.</p>
<h3>WooCommerce Integration</h3>
<p>If you sell your products through WooCommerce, there is no better way to handle all your customer tickets seamlessly than with a ThriveDesk.</p>
<p>You can check the total number of orders, order details, shipping information right inside the ThriveDesk conversation page.</p>
<h3>SureCart</h3>
<p><iframe loading="lazy" title="SureCart Integration for ThriveDesk" width="750" height="422" src="https://www.youtube.com/embed/fHQ9MIfDMMs?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p>SureCart is an e-commerce platform that allows businesses to easily sell their products online. By integrating SureCart with ThriveDesk we give SureCart business owners the ability to streamline their customer service and support processes by managing their orders and customer information all in one place.</p>
<p>Now, As a SureCart business owner can access important customer information such as order history, shipping information, and payment details right within the ThriveDesk platform. By leveraging the power of both platforms, you can access important customer information, manage orders, and provide personalized support all in one place.</p>
<h3>Freemius</h3>
<p>Freemius is a powerful platform that provides developers and businesses with a comprehensive set of tools for selling premium and freemium software, plugins, themes, templates, and SaaS. By Integrating Freemius with ThriveDesk, businesses can provide a better customer experience.</p>
<p>Now, you have all the necessary customer information readily available without switching between different systems or applications. Your support representatives can quickly respond to inquiries and provide personalized support. This saves time and reduces the likelihood of errors.</p>
<h3>🎁 More Integrations</h3>
<ul>
<li>WooCommerce</li>
<li>Easy Digital Downloads</li>
<li>Gravity Form</li>
<li>Fluent CRM</li>
<li>Fluent Form</li>
<li>WPForms</li>
<li>Contact Form 7</li>
<li>Appsero</li>
<li>Slack</li>
<li>SureCart</li>
<li>Freemius</li>
<li>Custom Apps</li>
</ul>
<h3>📊 Advanced reporting</h3>
<p>ThriveDesk is designed to be a simple-to-use, powerful reporting tool. Thrivedesk’s Reporting tool offers a variety of metrics and reports that can help you make data-driven decisions to make sure you are serving your customers to the best of your abilities. It is a great tool for those who want to understand their progress and make changes accordingly.</p>
<h4>📈 Reporting Features</h4>
<ul>
<li>Conversations reporting</li>
<li>Company reporting</li>
<li>Happiness score</li>
<li>Leaderboard</li>
<li>Agent performance</li>
<li>Much more…</li>
</ul>
<h3>External services</h3>
<p>This plugin connects to ThriveDesk’s external services to provide live chat, helpdesk, and knowledge base functionality. Here are the details of the external services used:</p>
<p><strong>ThriveDesk API Service:</strong><br />
– <strong>Service:</strong> ThriveDesk API (https://api.thrivedesk.com)<br />
– <strong>Vendor:</strong> ThriveDesk Inc.<br />
– <strong>Purpose:</strong> Used for managing conversations, tickets, knowledge base content, and live chat functionality<br />
– <strong>Required/Optional:</strong> Required for core plugin functionality<br />
– <strong>Data sent:</strong><br />
  – PII: Customer names, email addresses, conversation content, support ticket details<br />
  – Telemetry: Plugin settings, API usage statistics, response times<br />
– <strong>When:</strong> Data is sent when users interact with the live chat widget, create support tickets, or when administrators manage helpdesk settings<br />
– <strong>Terms of Service:</strong> https://www.thrivedesk.com/terms/<br />
– <strong>Privacy Policy:</strong> https://www.thrivedesk.com/privacy/</p>
<p><strong>ThriveDesk Application Service:</strong><br />
– <strong>Service:</strong> ThriveDesk App (https://app.thrivedesk.com)<br />
– <strong>Vendor:</strong> ThriveDesk Inc.<br />
– <strong>Purpose:</strong> Used for plugin configuration, assistant management, and accessing the main ThriveDesk dashboard<br />
– <strong>Required/Optional:</strong> Required for plugin setup and configuration<br />
– <strong>Data sent:</strong><br />
  – PII: Administrator email addresses, organization details<br />
  – Telemetry: Plugin authentication tokens, configuration settings, usage analytics<br />
– <strong>When:</strong> Data is sent during plugin setup and when accessing ThriveDesk dashboard features<br />
– <strong>Terms of Service:</strong> https://www.thrivedesk.com/terms/<br />
– <strong>Privacy Policy:</strong> https://www.thrivedesk.com/privacy/</p>
<p><strong>ThriveDesk Documentation Service:</strong><br />
– <strong>Service:</strong> ThriveDesk Knowledge Base (https://thrivedeskdocs.com)<br />
– <strong>Vendor:</strong> ThriveDesk Inc.<br />
– <strong>Purpose:</strong> Used to fetch and display knowledge base articles and documentation<br />
– <strong>Required/Optional:</strong> Optional – used only when knowledge base features are enabled<br />
– <strong>Data sent:</strong><br />
  – PII: None<br />
  – Telemetry: Search queries, article requests, page views<br />
– <strong>When:</strong> Data is sent when users search for help articles or access the knowledge base<br />
– <strong>Disable:</strong> Can be disabled by turning off knowledge base integration in plugin settings<br />
– <strong>Terms of Service:</strong> https://www.thrivedesk.com/terms/<br />
– <strong>Privacy Policy:</strong> https://www.thrivedesk.com/privacy/</p>
<p><strong>Bunny Stream Video Service:</strong><br />
– <strong>Service:</strong> Bunny Stream (https://iframe.mediadelivery.net)<br />
– <strong>Vendor:</strong> BunnyWay d.o.o.<br />
– <strong>Purpose:</strong> Used to embed promotional and tutorial videos in the plugin interface<br />
– <strong>Required/Optional:</strong> Optional – used only for displaying help videos in admin interface<br />
– <strong>Data sent:</strong><br />
  – PII: None<br />
  – Telemetry: IP address, User-Agent, Referrer URL, Video viewing timestamps, Playback analytics<br />
– <strong>When:</strong> Data is sent when the plugin admin interface loads embedded videos<br />
– <strong>Disable:</strong> Videos can be disabled by administrators and do not affect core functionality<br />
– <strong>Terms of Service:</strong> https://bunny.net/tos/<br />
– <strong>Privacy Policy:</strong> https://bunny.net/privacy/<br />
– <strong>Verified:</strong> January 2025</p>


ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Knowledge Base

ThriveDesk is easy to set up and the features are excellent.

Best Support platform

I've been using ThriveDesk on my business site for about a month.
It's serving our purpose really well.

Good Luck to the amazing team.

Served my purpose pretty well.


This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻


ThriveDesk is the best live chat we've ever used.


#Update - 10 Feb 2024Solved by #Parvez Akther-----The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk's failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk.


Thanks for valuable products

Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support vs ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Knowledge Base