Teet Bergmann

peeterpaanike

<p>Right of Withdrawal flow for shop implements the consumer right of withdrawal mandated by the European Union <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Consumer Rights Directive (2011/83/EU)</a>, giving customers a clean, server-validated way to exercise their 14-day cooling-off period.</p>
<p>The plugin adds a “Withdraw from order” button in the customer’s account, opens an accessible modal where customers can pick specific items, enter an IBAN and select a withdrawal reason, then notifies the shop via HTML email and tracks the refund through to completion.</p>
<h4>Key features</h4>
<ul>
<li>Full or partial withdrawal — customers select specific items and quantities.</li>
<li><strong>Server-side amount calculation</strong> — line totals are read from the order, never trusted from the client. Coupon discounts are correctly accounted for via <code>WC_Order_Item::get_total()</code>.</li>
<li><strong>IBAN format + Mod-97 validation</strong> (works in any EU country with <code>bcmod</code> or pure-PHP fallback).</li>
<li>Order-meta storage (withdrawal date, IBAN, reason, items, refund status).</li>
<li>Admin metabox with status updates: <em>Mark as refunded</em> / <em>Mark as partially refunded</em>.</li>
<li>Optional automatic creation of an order refund record (with optional restock).</li>
<li>Direct link to the withdrawal modal from the order confirmation email. The link opens the customer’s account “View order” page; standard WordPress / WooCommerce authentication applies — no custom login, no magic-link auto-login.</li>
<li>HTML emails for both customer and admin; styled inline for Gmail/Outlook compatibility.</li>
<li>HPOS (Custom Order Tables) compatible.</li>
<li>Settings page nested under the <strong>WooCommerce</strong> menu.</li>
</ul>
<h4>Compliance reference</h4>
<ul>
<li><a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083" rel="nofollow ugc">Directive 2011/83/EU on consumer rights</a>, Articles 9–14 (Right of withdrawal).</li>
<li>The 14-day period is configurable; the plugin defaults to the directive’s prescribed minimum.</li>
<li>Refunds are processed to the bank account supplied by the consumer (IBAN), satisfying the directive’s requirement to use the same payment means <em>unless</em> the consumer explicitly agrees to another method.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WooCommerce 7.0 or later</li>
<li>PHP 8.0 or later</li>
<li>WordPress 6.0 or later</li>
</ul>


Right of Withdrawal flow for shop

EU Directive 2011/83/EU compliant 14-day right-of-withdrawal flow — partial returns, IBAN refunds, HTML emails, HPOS-ready.

WebToffee

<p>From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.</p>
<p><strong>EU Withdrawal Button for WooCommerce</strong> by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.</p>
<p>No coding required. Works right out of the box.</p>
<h4>What the plugin does</h4>
<p><strong>For your customers:</strong></p>
<ul>
<li>A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period</li>
<li>Customers can select which items to withdraw (full order or individual products)</li>
<li>A simple form collects their name, email, and an optional reason</li>
<li>A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”)</li>
<li>Customers receive an email confirmation once the request is submitted</li>
</ul>
<p><strong>For you as the store admin:</strong></p>
<ul>
<li>A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance</li>
<li>At-a-glance stats: open requests and approvals over the last 30 days</li>
<li>Filter requests by status, date range, or order number</li>
<li>View full request details — order info, customer email, request type, reason, and a complete activity log</li>
<li>Approve or reject requests with one click</li>
<li>Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients</li>
</ul>
<h4>Key features</h4>
<ul>
<li><strong>Withdrawal button on the orders page</strong> — visible to customers within the configured withdrawal window</li>
<li><strong>Partial withdrawal support</strong> — customers can withdraw individual items instead of the entire order</li>
<li><strong>Two-step confirmation flow</strong> — meets the directive’s requirement to confirm the customer’s intent</li>
<li><strong>Dedicated admin dashboard</strong> — manage, filter, approve, or reject all withdrawal requests in one place</li>
<li><strong>Automatic footer link</strong> — optionally embed a withdrawal link in your store footer to meet visibility requirements</li>
<li><strong>Configurable withdrawal period</strong> — set the window to 2, 7, 14, or 30 days (EU standard is 14 days)</li>
<li><strong>Product exclusions</strong> — exclude by product type, entire categories, or specific individual products</li>
<li><strong>Admin notification recipients</strong> — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)</li>
<li><strong>Order status automation</strong> — automatically update order status when a request is submitted or approved</li>
<li><strong>Reason field</strong> — optionally require customers to provide a reason when submitting a request</li>
<li><strong>Display scope control</strong> — show the withdrawal form globally or limit it to WooCommerce pages only</li>
<li><strong>Data management</strong> — optionally delete all plugin data on uninstall</li>
</ul>
<h4>Why this matters</h4>
<p>Under <a href="https://eur-lex.europa.eu/eli/dir/2023/2673/oj/eng" rel="nofollow ugc">EU Directive 2023/2673</a>, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.</p>
<p>The directive specifically requires:</p>
<ul>
<li>A withdrawal function that is <strong>prominently displayed</strong> and <strong>continuously available</strong> during the withdrawal period</li>
<li>The function must be <strong>clearly labelled</strong> (e.g. “Withdraw from contract here” or similar)</li>
<li>A <strong>two-step confirmation</strong> to prevent accidental withdrawals</li>
<li>An <strong>acknowledgement of receipt</strong> sent to the customer on a durable medium (e.g. email)</li>
</ul>
<p>This plugin implements all of the above.</p>
<h4>Getting started</h4>
<p>For a complete walkthrough, see the <a href="https://www.webtoffee.com/docs/woocommerce-eu-withdrawal/how-to-setup-woocommerce-order-withdrawal-button-to-comply-with-eu-directives/" rel="nofollow ugc">setup guide</a>.</p>
<ol>
<li>Install and activate the plugin</li>
<li>Go to <strong>WooCommerce > Withdrawals > Settings</strong> to configure your preferences</li>
<li>Set your withdrawal page, period, and footer link options</li>
<li>Publish the withdrawal page (created automatically as a draft on installation)</li>
<li>Test the flow by placing a test order and using the Request Withdrawal button</li>
</ol>
<h4>Support</h4>
<p>For questions or assistance, visit our <a href="https://wordpress.org/support/plugin/wt-eu-withdrawal-button/" rel="ugc">support page</a>.</p>


WebToffee EU Order Withdrawal Button for WooCommerce

Add a legally compliant EU withdrawal button to your WooCommerce store. It allows customers to exercise their 14-day right of withdrawal online.

Right of Withdrawal flow for shop vs WebToffee EU Order Withdrawal Button for WooCommerce