videowhisper

<p>Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.</p>
<h4>Benefits</h4>
<ul>
<li>Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.</li>
<li>Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.</li>
<li>Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.</li>
<li>Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.</li>
<li>Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.</li>
<li>Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.</li>
<li>Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.</li>
<li>Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.</li>
</ul>
<h4>Features</h4>
<ul>
<li>Support pages in website frontend for starting/accessing conversations</li>
<li>Members can open a conversation directly, while visitors have to confirm their email first</li>
<li>Admins can see and access open Conversations from backend</li>
<li>Report Content button for any post types (configurable)</li>
<li>Contact Owner button for any post types (configurable)</li>
<li>Contact Creator in BuddyPress/BuddyBoss profile for configurable roles</li>
<li>My Conversations page to website frontend, to access own tickets by logged in users</li>
<li>Custom support departments for website / report content / contact content owner / contact user</li>
<li>Floating support buttons (contact, new messages) on all pages (can be disabled)</li>
<li>Message counter in backend (site support) and frontend (for creators)</li>
<li>Send webcam/screen/microphone recordings and file uploads in conversations</li>
<li>Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact</li>
<li>Custom form per department enables custom fields per conversation (ticket)</li>
<li>Invite by email to fill a form, contact a department or join a new conversation</li>
<li>Can messages, add to later messages for quick replies</li>
<li>Integrates with <a href="https://wordpress.org/plugins/paid-membership/" title="MicroPayments – Paid Author Subscriptions, Digital Assets, Downloads, Membership" rel="ugc">MicroPayments Plugin</a> for paid support (per conversation, message)</li>
<li>Registration forms:  register accounts in an external MySQL database, in example for <a href="https://github.com/videowhisper/videowhisper-webrtc" title="VideoWhisper WebRTC Server" rel="nofollow ugc">VideoWhisper WebRTC server</a></li>
<li>Multilanguage conversations with DeepL integration for translating messages on request</li>
</ul>
<p>More features to come …</p>
<h3>License</h3>
<p>This plugin is released under a GPL license.</p>


Contact Forms, Live Support, CRM, Video Messages

Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user interaction.

Freemius

Octrace

<p>Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.</p>
<p><strong>Easy support requests management</strong> – Spend less time and effort on providing support for your customers and focus on your business instead.</p>
<p><strong>Enjoy Quick and Simple Integration</strong> – Just copy-paste two shortcodes from the documentation into your website to start.</p>
<h4>Features</h4>
<ul>
<li>Basic Support Functionality</li>
<li>Unlimited Support tickets</li>
<li>Unlimited websites</li>
<li>Ticket Attachments</li>
<li>Support Satisfaction Survey</li>
<li>Ticket Private Notes</li>
<li>Support Agents Roles & Permissions</li>
<li>Custom Support Statuses</li>
<li>Ticket Scheduling</li>
<li>Guest Tickets</li>
</ul>
<h4>PRO</h4>
<p>Extend the basic functionality with <a href="https://www.octrace.com/octrace-support/" rel="nofollow ugc">Octrace Support PRO</a> version, which includes the following extra features:</p>
<ul>
<li>Email Support Module</li>
<li>Support Products Module</li>
<li>Automatic Tickets Assignment</li>
</ul>


WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

Contact Forms, Live Support, CRM, Video Messages vs WordPress HelpDesk & Support Ticket System Plugin – Octrace Support