videowhisper

<p>Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.</p>
<h4>Benefits</h4>
<ul>
<li>Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.</li>
<li>Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.</li>
<li>Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.</li>
<li>Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.</li>
<li>Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.</li>
<li>Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.</li>
<li>Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.</li>
<li>Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.</li>
</ul>
<h4>Features</h4>
<ul>
<li>Support pages in website frontend for starting/accessing conversations</li>
<li>Members can open a conversation directly, while visitors have to confirm their email first</li>
<li>Admins can see and access open Conversations from backend</li>
<li>Report Content button for any post types (configurable)</li>
<li>Contact Owner button for any post types (configurable)</li>
<li>Contact Creator in BuddyPress/BuddyBoss profile for configurable roles</li>
<li>My Conversations page to website frontend, to access own tickets by logged in users</li>
<li>Custom support departments for website / report content / contact content owner / contact user</li>
<li>Floating support buttons (contact, new messages) on all pages (can be disabled)</li>
<li>Message counter in backend (site support) and frontend (for creators)</li>
<li>Send webcam/screen/microphone recordings and file uploads in conversations</li>
<li>Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact</li>
<li>Custom form per department enables custom fields per conversation (ticket)</li>
<li>Invite by email to fill a form, contact a department or join a new conversation</li>
<li>Can messages, add to later messages for quick replies</li>
<li>Integrates with <a href="https://wordpress.org/plugins/paid-membership/" title="MicroPayments – Paid Author Subscriptions, Digital Assets, Downloads, Membership" rel="ugc">MicroPayments Plugin</a> for paid support (per conversation, message)</li>
<li>Registration forms:  register accounts in an external MySQL database, in example for <a href="https://github.com/videowhisper/videowhisper-webrtc" title="VideoWhisper WebRTC Server" rel="nofollow ugc">VideoWhisper WebRTC server</a></li>
<li>Multilanguage conversations with DeepL integration for translating messages on request</li>
</ul>
<p>More features to come …</p>
<h3>License</h3>
<p>This plugin is released under a GPL license.</p>


Contact Forms, Live Support, CRM, Video Messages

Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user interaction.

Bastien Ho

N4thaniel

<p>Bug tickets management, throw single site or multisite plateform<br />
this plugin allows WordPress users to open supports tickets from front or admin pages.<br />
The purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.</p>
<h4>Full integration</h4>
<ul>
<li>Custom categories to filter tickets</li>
<li>For logged-in users: a submit button in the admin bar</li>
<li>For every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.</li>
</ul>
<h4>Here some usefull tools provided to help resolve tickets</h4>
<ul>
<li>Automaticly add page URL, Browser details and and POST variables to new tickets</li>
<li>Filter by categories</li>
<li>User assignation</li>
<li>Comments, with spent time</li>
<li>Merge tickets</li>
<li>Close or re-open tickets</li>
</ul>
<h3>Form submission shortcode</h3>
<h4>Basic shortcode</h4>
<pre><code>[BugTickets_form] Will output a support form, like the one in the admin bar
</code></pre>
<h4>Basic shortcode options</h4>
<p>Basic options are:</p>
<ul>
<li>type (string, must be a ticket_type slug)</li>
<li>title (string)</li>
<li>only_known (true/false) filter logged-in users or not</li>
<li>force_ssl (true/false)</li>
</ul>
<p>example :<br />
     [BugTickets_form type=”bug” title=”New bug” only_known=false force_ssl=true]</p>
<h4>Full shortcode use</h4>
<p>You can assist the description filling by using custom form fields like :
    </p>
<p>usable field types are :</p>
<ul>
<li>text</li>
<li>textarea</li>
<li>select</li>
<li>radio</li>
</ul>
<p>add possible values for <em>select</em> and <em>radio</em> with “comma,separated,values”</p>
<p>example :</p>
<pre><code>[BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]
<text email (your email)>
<select color (Your prefered color) "Red,Blue,Green">
<textarea description (Description)>

Some normal text, being stylized by the editor

<radio ok (Ok?) "yes,no"> this question is very important !
[/BugTickets_form]
</code></pre>
<p><a></a></p>
<h3>External website form</h3>
<p>
You can oput a submission form in an external website. wtih 2 steps :</p>
<ol>
<li>Allow the remote host, in Support tickets > Options</li>
<li>Insert the javascript file into a page of your remote site</li>
<li>The form is hidden by default and can be opened by a button.</li>
</ol>
<p>Some details about this feature :</p>
<p>the jascript URL looks like :<br />
//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js</p>
<p>So, just put this ligne into your HTML:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js"></script>
</code></pre>
<p>Je javascript auto add a button to open the form, but you can use your own just by adding the class “yast-dist-support-button” a any HTML element.<br />
A click on an HTML element with class “yast-dist-support-button” will open the support form.</p>
<p>You can cutomize the by by adding parameters to the script URL:</p>
<ul>
<li>autoload: if set to “no”, do not append the form to the body, but wait a click of the user</li>
<li>visibility: will force “private” or “public”</li>
<li>user: used to identify the reporter. can be a username, login or email</li>
<li>type: any ticket type defined in your WordPress</li>
<li>title: any string</li>
</ul>
<p>example:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js&autoload=no&visibility=private&type=bug&username=<?php $current_user['email']?>"></script>
</code></pre>
<h3>Credits</h3>
<p>Icons: from http://icomoon.io under GPL / CC BY 3.0 licences</p>
<h3>Languages</h3>
<ul>
<li>en    : 100%</li>
<li>fr_FR : 100%</li>
</ul>


YAST : Yet Another Support Tool

Bug tickets management, throw classic site, multisite plateform

Contact Forms, Live Support, CRM, Video Messages vs YAST : Yet Another Support Tool